StubHub lets you transfer tickets to another person through their app or website, but the process depends on whether the event organizer allows transfers and whether your tickets are already in your account
StubHub's transfer feature is not automatic — it only works if the venue or promoter has enabled it for that specific event. Before you start, check your ticket listing on StubHub. If you see a "Transfer" button or option, transfers are allowed. If you don't see it, the event organizer has blocked transfers and you cannot move the tickets through StubHub.
The person receiving the tickets needs their own StubHub account. They do not need to pay anything — the transfer itself is free. Once they accept the transfer, the tickets appear in their StubHub account and they can download them to their phone or print them.
Key Takeaways
- Not all events allow transfers; check your ticket listing for a "Transfer" button before attempting to send tickets to someone else.
- The recipient must have a StubHub account, and you will need their email address or StubHub username to send the transfer.
- Transfers are free and typically complete within a few minutes to a few hours, though the recipient must accept before the tickets move to their account.
- If transfers are blocked for your event, you cannot move the tickets through StubHub, and your only option is to sell them on the platform.
How to Transfer Tickets Through the StubHub App
Open the StubHub app and go to "My Tickets." Find the event you want to transfer tickets for and tap on it. Look for the "Transfer" option — this button only appears if the event organizer allows transfers. Tap "Transfer."
Enter the recipient's email address or StubHub username. You can transfer all the tickets from that order or just some of them — StubHub will let you choose the quantity. Review the details to make sure you have the right person and the right number of tickets, then confirm the transfer.
StubHub sends the recipient a notification through their account and by email. They have a set time window to accept the transfer — usually 24 to 72 hours, depending on how close the event is. Once they accept, the tickets move to their StubHub account immediately.
How to Transfer Tickets on the StubHub Website
Log into your StubHub account on a computer or mobile browser. Click "My Tickets" at the top of the page. Find the event and click on it to open the ticket details.
Look for the "Transfer Tickets" link or button. Click it and enter the recipient's email address or username. Select how many tickets you want to transfer — you can send all of them or split the order. Review your selection and click "Send Transfer."
The recipient will receive a notification and can accept the transfer from their own account. The process works the same way as the app: they have a limited time to accept, and the tickets move to their account once they do.
What Happens When Transfers Are Blocked
Some events — particularly high-demand shows, sports events, or those with resale restrictions — do not allow transfers. When this is the case, you will not see a "Transfer" option in your ticket listing. StubHub cannot override this restriction, even if you contact their support team.
If transfers are blocked, your only option through StubHub is to sell the tickets on the platform. You set the price and list them for sale. A buyer purchases them, and the transaction goes through the normal resale process. You cannot give the tickets to someone for free or transfer them outside of StubHub if the organizer has blocked transfers.
Some venues block transfers to prevent fraud or scalping. Others allow transfers only within a certain time window — for example, transfers might be allowed up to 48 hours before the event but not after. Check your ticket details for any time restrictions.
Documents and Information You Need Before Transferring
You need the recipient's StubHub account information. This is either their email address or their StubHub username. If they do not have a StubHub account yet, they will need to create one before you can transfer the tickets to them.
You also need to know how many tickets you are transferring. If your order includes multiple tickets, you can split them — send some to one person and keep the rest, or send different quantities to different people. StubHub lets you do this in separate transfers.
Have your StubHub login information ready. You will need to be logged into your account to initiate any transfer.
How Long Transfers Take and What Happens Next
Once you send a transfer, StubHub notifies the recipient right away. They have a time window to accept — this is usually 24 to 72 hours, but it can be shorter if the event is very soon. If they do not accept within that window, the transfer expires and the tickets stay in your account.
When the recipient accepts, the tickets move to their StubHub account within minutes. They can then download the tickets to their phone through the StubHub app or print them from the website. The tickets are now in their name and they can use them to enter the event.
If the recipient declines the transfer or does not respond in time, the tickets return to your account. You can then try transferring again to the same person or to someone else.
What to Do If a Transfer Fails or Gets Rejected
If you send a transfer and the recipient does not accept it, the tickets stay in your account after the time window closes. You can send another transfer to the same person or to a different person at any time, as long as the event still allows transfers.
If you entered the wrong email address or username, the transfer will go to the wrong person. StubHub does not have a way to cancel a transfer once it is sent, so contact StubHub support immediately if this happens. Explain the mistake and provide the confirmation number from the transfer. Support may be able to help, but there is no may provide they can reverse it.
If the recipient says they never received the transfer notification, ask them to check their StubHub account directly under "Pending Transfers" or "Incoming Transfers." Sometimes email notifications are delayed or filtered. They can also check their spam folder. If they still cannot find it, have them log out and back into their StubHub account, then check again.
Frequently Asked Questions
Can I transfer tickets to someone who does not have a StubHub account?
No. The recipient must have a StubHub account before you can transfer tickets to them. They can create one for free at StubHub.com. Once their account is set up, you can send the transfer using their email address or username.
Do I have to transfer all my tickets or can I keep some?
You can transfer some tickets and keep others from the same order. When you start the transfer, StubHub lets you choose how many tickets to send. You can do multiple transfers to different people if you want to split the tickets among several friends.
What if the event is tomorrow and I need to transfer tickets today?
Transfers still work, but the recipient has less time to accept. As the event gets closer, StubHub shortens the acceptance window — it might be only a few hours instead of 24 hours. Make sure the recipient knows to check their StubHub account right away so they accept before the deadline.
Can I transfer tickets after I have already downloaded them to my phone?
Yes. Downloading tickets to your phone does not prevent you from transferring them. You can transfer the tickets and the recipient will get their own copy. You should delete your downloaded copy after the transfer is complete so you do not accidentally try to use the same ticket twice.
Is there a fee to transfer tickets on StubHub?
No. Transferring tickets through StubHub is free. There is no charge to send or receive a transfer. The only time money changes hands is if you are selling the tickets on the platform, not transferring them to someone you know.