AXS lets you transfer tickets to another person through their mobile app or website, but the process and timing depend on the event and venue

To transfer a ticket on AXS, you log into your account, find the event in your ticket list, and select the transfer option if it is available for that event. You then enter the recipient's email address, and AXS sends them a link to accept the transfer. The recipient must have an AXS account to receive the ticket. Once they accept, the ticket moves to their account and you no longer have access to it.

Not every event allows transfers. The venue or promoter sets the transfer rules, so some tickets are locked and cannot be moved. If you do not see a transfer button, that event does not permit it through AXS. You can check the event details page to see whether transfers are allowed before you try.

The timing matters. Some events allow transfers up until a certain date before the show; others let you transfer right up to showtime. A few venues allow transfers only during a specific window. Check the event page or your ticket confirmation email for the transfer deadline, because missing it means you cannot move the ticket.

Key Takeaways

  • You transfer tickets by logging into AXS, selecting the event, and entering the recipient's email address; they must accept the transfer through a link AXS sends them.
  • Not all events allow transfers — the venue or promoter decides, and if transfers are blocked, no transfer option will appear in your account.
  • Transfer deadlines vary by event; some close days before the show, others stay open until showtime, so check your ticket confirmation for the cutoff date.
  • The recipient needs an AXS account to receive a transferred ticket, and the ticket leaves your account permanently once they accept it.

How to start a transfer on AXS

Open the AXS app or go to axs.com and sign into your account. Tap or click "My Tickets" to see all your upcoming events. Find the event you want to transfer a ticket for and tap or click on it.

Look for a "Transfer" button or link on the ticket details screen. If you see it, tap or click it. If you do not see a transfer option, that event does not allow transfers through AXS. Some venues disable transfers entirely, and others only allow them for certain ticket types within the same order.

If the transfer button appears, you will be asked to enter the email address of the person you want to send the ticket to. Type their email carefully — AXS will send the transfer link to that address, and if it is wrong, they will not receive it. You can transfer one ticket at a time, so if you have multiple tickets to move, repeat this step for each one.

What happens after you send a transfer

AXS sends an email to the recipient with a link to accept the transfer. They must click that link and log into their AXS account (or create one if they do not have one) to accept. Until they accept, the ticket stays in your account and you can still use it or cancel the transfer.

Once the recipient accepts the transfer, the ticket moves permanently to their account. You will no longer see it in your ticket list, and you cannot get it back unless they transfer it back to you. The recipient can then add it to their mobile wallet or print it, depending on what the venue accepts.

If the recipient does not accept within a certain time — usually 30 days — the transfer request expires and the ticket returns to your account. You can then try transferring it again or keep it for yourself.

Transfer deadlines and event restrictions

Every event has a transfer window set by the venue or promoter. Some events allow transfers up to 48 hours before showtime. Others close transfers a week or more in advance. A small number of venues do not allow transfers at all, in which case the transfer button will not appear.

Check your ticket confirmation email or the event details page on AXS to find the exact transfer deadline. If you wait too long, you will not be able to transfer the ticket, even if the recipient is ready to accept it. Once the deadline passes, the transfer option disappears from your account.

Some venues also restrict transfers based on ticket type. For example, a presale ticket might not be transferable, while a general admission ticket from the same event is. The event page will note any of these restrictions.

What to do if the transfer button does not appear

If you do not see a transfer option on your ticket, the event does not allow transfers through AXS. This is a venue or promoter decision, not a technical issue. You can still attend the event yourself, but you cannot move the ticket to someone else through the AXS system.

Some venues that block transfers do allow you to contact their box office directly to ask about other options, though most will not override the restriction. Check the event page for a box office phone number or email if you want to ask.

If you bought multiple tickets in one order and only some are transferable, you may be able to transfer the may be able to access ones and keep the others. Try selecting each ticket individually to see which ones have the transfer option available.

Mobile wallet and printing after a transfer

Once the recipient accepts the transfer, they can add the ticket to their phone's mobile wallet (Apple Wallet or Google Wallet) if the venue supports it. They can also print a paper ticket or take a screenshot of the barcode, depending on what the venue accepts at entry.

The recipient should check the event details page to see what forms of ticket the venue will accept. Some venues only take mobile tickets, others accept printed barcodes, and some take both. The ticket confirmation email sent to the recipient will also list the accepted formats.

Frequently Asked Questions

Can I transfer a ticket to someone who does not have an AXS account?

No. The recipient must have an AXS account to accept a transfer. If they do not have one, they can create a free account at axs.com before you send the transfer. Once they have an account, you can send the transfer to their email address.

What if the recipient does not accept the transfer before the event?

If they do not accept within 30 days, the transfer request expires and the ticket returns to your account. You can then transfer it to someone else, keep it, or contact AXS support if you need help. The ticket does not disappear — it comes back to you.

Can I cancel a transfer after I send it?

Yes, as long as the recipient has not accepted it yet. Go to your ticket list, find the transfer in progress, and look for a cancel option. Once they accept, you cannot cancel — the ticket is theirs.

Do I have to pay a fee to transfer a ticket?

AXS does not charge a fee for transfers. However, some venues or promoters may add a transfer fee to the recipient's account when they accept. Check the event details page to see if a transfer fee applies.

What if I transferred a ticket by mistake?

If the recipient has not accepted yet, you can cancel the transfer and the ticket returns to your account. If they have already accepted, contact AXS support with your order number and explain the situation. They may be able to help, but they cannot force a transfer back — the ticket belongs to the recipient once accepted.