StubHub lets you transfer tickets to another person through your account, but the process and what's allowed depends on whether the tickets are still in your name or have already been delivered as digital tickets
If you have not yet received your tickets, you can change the name on the order through StubHub's website or app before delivery. Once tickets are delivered to your account as digital tickets, you can transfer them to another StubHub user's account. The exact steps differ slightly depending on your device and whether the event allows transfers at all — some venues and artists restrict who can hold tickets.
StubHub does not charge a fee to transfer tickets between accounts. However, if the person receiving the tickets is not yet a StubHub user, they will need to create a free account before you can send the tickets to them.
Key Takeaways
- You can change the name on an order before tickets are delivered, or transfer delivered digital tickets to another StubHub user's account at no cost.
- The person receiving tickets must have a StubHub account; if they do not, they need to create one before you transfer.
- Some events and venues do not allow ticket transfers; check your confirmation email or the event details to see if transfers are blocked.
- Transferred tickets go directly to the recipient's StubHub account and can be downloaded, printed, or used on mobile at the venue.
How to change the name before tickets arrive
If you bought tickets but have not yet received them, the fastest way to get them into someone else's name is to change the name on the order itself. Log into your StubHub account on a computer or phone, go to your order history, and find the event. Look for an option to edit the order details or change the recipient name — this option appears only before the tickets are delivered to your account.
Enter the correct name for the person who will attend, and save the change. When StubHub delivers the tickets, they will be tied to that new name instead of yours. This is the simplest route because it avoids the need to transfer after delivery and does not require the recipient to have a StubHub account yet.
How to transfer tickets after they have been delivered
Once tickets land in your StubHub account as digital tickets, you transfer them through the app or website. Open your account, find the event under "My Tickets," and select the transfer option. StubHub will ask you to enter the email address or StubHub username of the person you want to send them to.
The recipient must already have a StubHub account. If they do not, ask them to create one first — it takes a few minutes and is free. Once you enter their email or username and confirm, the tickets move to their account. They will receive a notification that tickets have been transferred to them, and the tickets will appear in their "My Tickets" section.
What to do if the event does not allow transfers
Some events, particularly those with artist or venue restrictions, do not permit ticket transfers. You will see this noted in your confirmation email or on the event details page. If transfers are blocked, you cannot move the tickets to another person through StubHub's transfer tool.
In this case, your options are limited. You can still attend with the person, or you can contact StubHub support to ask whether the restriction can be lifted — this rarely happens, but it is worth asking if your situation is unusual. If you need to cancel instead, review StubHub's refund policy for that specific event, as some events have no refunds and others allow them only within a certain window.
How the recipient receives and uses transferred tickets
When tickets are transferred to someone's StubHub account, they appear in that person's "My Tickets" section within a few minutes. The recipient can download the tickets as a PDF, take a screenshot, or use the mobile ticket feature at the venue — most venues now accept any of these formats.
The recipient does not need to do anything to "accept" the transfer; the tickets are automatically theirs once the transfer completes. They should check their email for the transfer notification and make sure the tickets show up in their account before the event date. If tickets do not appear within an hour, have them log out and log back in, or contact StubHub support.
Transferring tickets on mobile versus computer
You can transfer tickets from either the StubHub app or the website. On the app, open your account, tap "My Tickets," select the event, and look for a transfer or share button. On the website, log in, go to your order history, find the event, and select transfer. The steps are nearly identical, though the button locations differ slightly between the two.
If you are having trouble finding the transfer option, make sure the tickets have actually been delivered to your account — you cannot transfer tickets that are still pending. Also check that the event allows transfers; if it does not, the transfer button will not appear at all.
What happens if you need to transfer tickets last-minute
Transfers usually complete within minutes, so you can send tickets to someone even a few hours before the event. However, do not wait until the last moment — if there is a technical issue or the recipient has trouble accessing their account, you will not have time to fix it. Aim to transfer at least a few hours in advance.
If the recipient is going to the venue and needs the tickets on their phone, make sure they have downloaded the StubHub app and logged in before arriving. Cellular service at venues can be spotty, so downloading the ticket to their phone ahead of time is safer than trying to pull it up on-site.
Frequently Asked Questions
Can I transfer tickets to someone who does not have a StubHub account?
No — the recipient must have a StubHub account before you can transfer tickets to them. Ask them to create a free account using their email address, then transfer the tickets to that email or username. Once they have an account, the transfer takes just a few minutes.
Do I have to pay a fee to transfer tickets?
No. StubHub does not charge to transfer tickets between accounts. The only cost is the original purchase price you paid for the tickets.
What if the person I transferred tickets to cannot see them in their account?
Have them log out of StubHub and log back in — sometimes the account needs to refresh. If the tickets still do not appear after 30 minutes, contact StubHub support with the order number and the recipient's account email. Support can resend the tickets or troubleshoot the transfer.
Can I transfer tickets after the event has started?
Technically yes, but it serves no purpose — the recipient would receive tickets to an event that is already happening. StubHub will not block the transfer, but the tickets would be unusable.
What if I change my mind and want the tickets back after transferring them?
Once tickets are transferred to another person's account, they own them. You cannot take them back through StubHub. If you need them back, you would have to ask the recipient to transfer them back to you, or contact StubHub support to explain the situation — though support cannot force a transfer.