AXS lets you transfer tickets to another person through their mobile app or website, but the process and rules depend on whether the event organizer has allowed transfers
Not every ticket sold through AXS can be transferred. The event organizer — the venue, promoter, or artist — decides whether transfers are permitted at all, and if they are, they set the rules: some allow transfers up until showtime, others cut off transfers weeks before the event. Before you start the transfer process, check your ticket details in the AXS app or on the AXS website to see whether a transfer option appears. If it does not, the event organizer has blocked transfers for that show.
If transfers are allowed, you can send your ticket to someone else using their email address or phone number. The recipient gets a notification, accepts the transfer, and the ticket moves to their AXS account. The original ticket is removed from your account once they accept.
Key Takeaways
- Not all events allow ticket transfers — check your ticket in the AXS app to see if a transfer option is available before assuming you can move it.
- You transfer tickets by entering the recipient's email address or phone number in the AXS app or website, and they must accept the transfer to receive it.
- Transfer deadlines vary by event; some allow transfers until showtime while others stop accepting transfers days or weeks before the event.
- Once the recipient accepts a transfer, the ticket leaves your account permanently and appears in theirs.
- If the recipient does not accept within a set time window, the transfer request expires and the ticket returns to your account.
How to start a transfer through the AXS app
Open the AXS mobile app and go to your tickets. Find the event you want to transfer and tap on it. Look for a "Transfer" button or link — if you do not see one, transfers are not permitted for that event. Tap Transfer and enter the recipient's email address or mobile phone number. You can transfer one ticket or multiple tickets from the same order in a single transfer request.
After you enter the recipient's information, review the details and confirm. AXS will send them a notification that they have received a ticket transfer. The recipient must accept the transfer within the time window set by AXS (usually a few days) or the request expires and the ticket returns to your account. Once they accept, the ticket is theirs and no longer appears in your account.
How to transfer tickets on the AXS website
Log into your AXS account on the website and navigate to "My Tickets." Find the event and click on it. If transfers are allowed, you will see a "Transfer Ticket" option. Click it and enter the recipient's email address or phone number. You can transfer multiple tickets at once if they are from the same order.
Review the transfer details and submit. The recipient will receive a notification and must accept within the allowed timeframe. Once accepted, the ticket moves to their account. If they do not accept before the deadline, the transfer cancels and the ticket comes back to you.
What happens after you send a transfer request
The recipient gets a notification via email or text (depending on how you sent it) telling them a ticket has been transferred to them. They need to have an AXS account or create one to accept the transfer. They click the link in the notification and confirm acceptance in the AXS app or website.
Once they accept, the ticket is permanently in their account and you can no longer access it. If they do not accept within the window AXS provides — typically three to seven days depending on the event — the transfer request expires automatically and the ticket returns to your account. You can then try transferring again or keep the ticket for yourself.
Transfer deadlines and event-specific rules
Every event has its own transfer deadline set by the organizer. Some venues allow transfers right up until the event starts, while others stop accepting transfers one week, two weeks, or even one month before showtime. Check your ticket details in the AXS app or website to see the exact cutoff date for your event.
Some events also limit how many times a single ticket can be transferred, or they may require the recipient to be in a certain location or have a verified account. These restrictions appear in your ticket details. If you are unsure about the rules for your specific event, contact AXS customer service through the app or website.
What to do if you cannot find the transfer option
If you do not see a "Transfer" button or link when you look at your ticket, the event organizer has not permitted transfers. This is common for high-demand shows, resale-restricted events, or tickets tied to specific names or IDs. You cannot override this restriction.
In some cases, the transfer window may have already closed. Check the event date and the ticket details to confirm whether transfers are still open. If the deadline has passed, you will need to keep the ticket or contact AXS support to ask whether an exception can be made — though most organizers do not allow late transfers.
Frequently Asked Questions
Can the person I transfer to resell the ticket?
That depends on the event organizer's rules. Some events allow transferred tickets to be resold, while others do not. Check the ticket details or ask AXS whether resale is permitted for your specific event. If resale is blocked, the recipient can only use the ticket themselves or transfer it to someone else if transfers remain open.
What if the recipient does not accept the transfer?
If they do not accept within the time window — usually three to seven days — the transfer request expires and the ticket automatically returns to your account. You can then transfer it to someone else or keep it. There is no penalty for a transfer that expires.
Can I transfer a ticket after the transfer deadline has passed?
No. Once the organizer's transfer deadline closes, the transfer option disappears from your ticket. You cannot transfer it after that point. The only option is to keep the ticket or contact AXS support to ask whether an exception is possible, though most organizers do not make exceptions.
Do I need to know the recipient's AXS account details to transfer?
No. You only need their email address or phone number. They can create an AXS account or use an existing one when they accept the transfer. AXS handles the account matching automatically.
Can I transfer a ticket to multiple people?
You can transfer multiple tickets from the same order in one request, but each transfer goes to one person. If you have four tickets and want to give two to one friend and two to another, you need to make two separate transfer requests.