How to check your Zaxby's gift card balance online
Zaxby's lets you look up your gift card balance through their website without needing to call or visit a restaurant. Go to zaxbys.com and find the gift card balance checker, usually located in the footer or under a "Gift Cards" menu. You will need to enter your card number and the PIN on the back of the card.
The balance checker shows your current remaining amount instantly. This works for both physical cards you received and digital gift cards sent by email. If the website tool is not working, you can also call Zaxby's customer service to ask for your balance over the phone — they will need the same card number and PIN.
Key Takeaways
- You can check your Zaxby's gift card balance on their website by entering your card number and PIN.
- The balance appears instantly and works for both physical and digital gift cards.
- If the online tool does not work, call Zaxby's customer service with your card number and PIN ready.
- Keep your PIN private — treat it like a password, since anyone with the card number and PIN can spend the balance.
- Zaxby's gift cards do not expire, so you can use your balance whenever you want.
What to do if the balance checker is not working
If the website balance tool is down or not responding, the fastest way to get your balance is to call Zaxby's customer service directly. Have your card number and PIN ready before you call. A representative can look up your balance in their system and tell you the amount over the phone.
You can also visit any Zaxby's location in person and ask a cashier to check your balance. They can scan or manually enter your card number at the register and show you what is left. This is useful if you want to check your balance while you are already there to order.
How to use your gift card at Zaxby's
When you are ready to spend your balance, hand the physical card to the cashier at any Zaxby's restaurant, or provide the card number if you are ordering online or through the app. The cashier or system will deduct the purchase from your gift card balance. If your purchase is more than the card balance, you can pay the difference with another payment method.
For digital gift cards, you will receive a code by email. You can enter this code at checkout on the Zaxby's website or app to pay with that balance. Digital codes work the same way as physical cards — the system deducts your purchase amount from the total.
What happens if your card is lost or damaged
If your physical Zaxby's gift card is lost, stolen, or damaged, contact Zaxby's customer service with your card number if you have it. They may be able to transfer your remaining balance to a replacement card, though this depends on their current policy and whether you can prove the original card number.
If you received a digital gift card by email and lost the code, check your email inbox and spam folder for the original message. If you cannot find it, contact the person who sent it to you — they may have a copy or receipt showing the code. Zaxby's customer service can sometimes help if you have the email address the card was sent to.
Understanding Zaxby's gift card terms
Zaxby's gift cards do not expire, so there is no deadline to use your balance. You can hold onto the card for as long as you want and spend it whenever you choose. This means you do not lose money if you do not use the card right away.
The card balance is not refundable — once you spend it, that amount is gone. If you have a remaining balance and want to close the account, you will need to spend the full amount or contact customer service to discuss your options. Some states have laws about what happens to unused gift card balances after a certain period, so the rules may vary depending on where you live.
Where Zaxby's gift cards work
Zaxby's gift cards work at any Zaxby's restaurant location in the United States. You can use them in-person at the counter, at the drive-through, or online through the Zaxby's website and mobile app. The balance is the same no matter which location you visit or which ordering method you choose.
Gift cards do not work at third-party delivery services like DoorDash or Uber Eats, even if those apps offer Zaxby's. You must order directly through Zaxby's own channels to pay with a gift card. If you order through a delivery app, you will need to use a credit card, debit card, or other payment method instead.
Frequently Asked Questions
Can I transfer my Zaxby's gift card balance to someone else?
Zaxby's does not have a built-in transfer tool, so you cannot move your balance to another person's account. However, you can give the physical card itself to someone else, or if you have a digital code, you can share that code. Once they have the card or code, they can use it to spend the balance.
What if I see a charge on my gift card that I did not make?
Contact Zaxby's customer service right away with your card number and details about the charge. They can review the transaction and investigate whether it was unauthorized. Keep your PIN private and treat your card number like a password to prevent unauthorized use.
Do Zaxby's gift cards work at other restaurants?
No, Zaxby's gift cards only work at Zaxby's locations. They cannot be used at other restaurant chains or retailers. If you want to use your balance at a different restaurant, you would need to spend it at Zaxby's first and then use cash or another payment method elsewhere.
Can I reload my Zaxby's gift card?
Yes, you can add money to a physical Zaxby's gift card at any restaurant location or through their website. You can also purchase new digital gift cards if you want additional balance. Ask a cashier or check the Zaxby's website for current reload options and any minimum or maximum amounts.