Check your Aerie gift card balance online or in store

You can check your Aerie gift card balance through the Aerie website, by phone, or in any Aerie store. The fastest method is usually the website — you enter your card number and PIN, and the balance appears instantly. If you don't have internet access or prefer to speak with someone, calling Aerie customer service or visiting a physical store both work, though store visits may have a wait depending on how busy the location is.

Aerie is owned by American Eagle Outfitters, so your card may work at both Aerie and American Eagle locations. The balance is the same across both brands — spending at one location reduces the balance available at the other. This matters if you shop at both stores, because you're drawing from a single account.

Key Takeaways

  • Visit aerie.com, enter your card number and PIN in the gift card balance checker, and see your balance immediately.
  • Call Aerie customer service at 1-800-258-8828 to have a representative check your balance over the phone.
  • Visit any Aerie or American Eagle store and ask an employee to scan or look up your card balance at the register.
  • Your Aerie gift card balance works at both Aerie and American Eagle locations, so purchases at either store reduce the same balance.
  • If your card is damaged or the number is worn off, bring it to a store and staff can look it up by other means.

Using the Aerie website balance checker

Go to aerie.com and look for a link labeled "Gift Card Balance" or "Check Balance" — this is usually in the footer of the page or under a customer service section. Click it to open the balance checker tool. You'll need your 16-digit card number (printed on the front of the card) and your four-digit PIN (usually printed on the back).

Enter both pieces of information and click the button to check. The page will display your remaining balance in dollars and cents. If you see an error message, double-check that you've entered the numbers correctly — a single digit wrong will cause the lookup to fail. If the numbers are correct and you still get an error, the card may not have been activated yet, or there may be a temporary issue with the website.

Calling Aerie customer service

Call 1-800-258-8828 during business hours. A representative will ask for your card number and PIN to look up your balance. This method works if you're away from a computer or prefer speaking with someone directly. Wait times vary depending on call volume, so you may be on hold for a few minutes.

Have your card in front of you when you call so you can read the numbers quickly. If you've lost the card or the numbers are illegible, tell the representative — they may be able to look up the balance using other information, though this process takes longer.

Checking your balance in an Aerie or American Eagle store

Walk into any Aerie or American Eagle location and ask an employee at the register to check your gift card balance. Hand them the card, and they'll scan it or enter the number into their system. The balance will appear on their screen, and they can tell you the amount. This takes less than a minute in most cases.

If the card is damaged and won't scan, the employee can usually type in the card number manually. If the number is completely worn off or illegible, the employee may not be able to look it up without additional information — ask what they need, and they'll guide you through the process.

What happens if your card number is damaged or lost

If your card is physically damaged but you still have the number, use any of the three methods above — the balance checker doesn't care about the card's condition. If the number is worn off or the card is lost entirely, visit a store with your ID and explain the situation. An employee can search their system using your name and other details to locate the card and its balance.

Keep in mind that gift cards are treated like cash — if someone else has your card number and PIN, they can spend the balance. If you believe your card has been compromised, contact Aerie customer service right away so they can flag it.

Understanding gift card expiration and fees

Aerie gift cards do not expire, so you can use your balance whenever you want — there's no time limit. However, some states have laws about dormancy fees on gift cards, which means if your card sits unused for a very long time, a small monthly fee may be deducted. This is rare and varies by state law, but it's worth knowing if you plan to hold onto a card for years without using it.

The balance itself doesn't decrease on its own — only purchases and any applicable dormancy fees reduce it. If you've checked your balance and it's lower than you expected, review your recent purchases or contact customer service to ask about any fees that may have been applied.

Using your balance at checkout

When you're ready to spend your balance, bring your card to the register at any Aerie or American Eagle location, or enter the card number during online checkout on either website. The employee or website will scan or enter your card number, and the purchase amount will be deducted from your balance. If your balance is lower than the total purchase, you'll need to pay the difference with another payment method.

Online, you'll enter your card number in the payment section just as you would a credit card. In store, hand the card to the cashier and they'll process it. Either way, you'll receive a receipt showing the amount spent and your remaining balance.

Frequently Asked Questions

Can I check my Aerie gift card balance without the PIN?

The website balance checker requires both the card number and PIN. If you've lost the PIN, visit a store or call customer service — they can look up your balance using the card number and your ID.

Will my Aerie gift card balance work at American Eagle?

Yes. Aerie and American Eagle share the same gift card system, so your balance is available at both stores. Purchases at either location reduce the same balance.

What if the balance checker says my card isn't found?

This usually means the card number or PIN was entered incorrectly, or the card hasn't been activated yet. Check the numbers again and try once more. If it still doesn't work, visit a store or call customer service to confirm the card is active.

Can I transfer my Aerie gift card balance to another card?

No, Aerie does not transfer balances between cards. Your balance is tied to that specific card number. If your card is lost or damaged, contact customer service to discuss your options.

Do Aerie gift cards expire?

No, Aerie gift cards do not expire. You can use your balance at any time. Some states may apply dormancy fees if a card sits unused for an extended period, but this is rare and depends on state law.