Check your Adidas gift card balance online or by phone
You can see how much money is left on your Adidas gift card through the Adidas website, the Adidas mobile app, or by calling Adidas customer service. The online method is fastest — you enter your card number and PIN in about 30 seconds. If you don't have internet access or prefer to speak with someone, calling takes a few minutes longer but gives you the same information.
Adidas does not charge a fee to check your balance. You can check as many times as you want without affecting the card or your account.
Key Takeaways
- Visit adidas.com/us/giftcard or use the Adidas app to check your balance instantly by entering your card number and PIN.
- Call Adidas customer service at 1-800-982-2338 if you prefer phone support or don't have your PIN handy.
- Your card number and PIN are printed on the back of your physical gift card or included in your email receipt if you bought a digital card.
- Adidas gift cards do not expire and do not lose value over time, so you can use them whenever you're ready.
- If your balance shows zero or you see an error, contact Adidas customer service with your card number and receipt to investigate.
Check balance on the Adidas website
Go to adidas.com/us/giftcard and look for the "Check Gift Card Balance" link or button. Enter your 16-digit card number and the 4-digit PIN printed on the back of your card. The site will display your remaining balance immediately.
If you bought a digital gift card by email, the card number and PIN were sent to your email address. Check your inbox or spam folder for the message from Adidas. Digital cards work the same way as physical ones — you use the same balance-check tool.
Check balance using the Adidas mobile app
Download the Adidas app on your phone or tablet. Open the app and tap the menu icon (usually three horizontal lines). Look for "Gift Card" or "Account" options. Select "Check Gift Card Balance" and enter your card number and PIN the same way you would on the website.
The app method is convenient if you're shopping and want to know your balance before you buy. You can also add your gift card to your Adidas account so the balance appears automatically when you log in — this saves you from typing the number each time.
Check balance by phone
Call Adidas customer service at 1-800-982-2338. A representative will ask for your gift card number and can look up your balance while you wait. This method works if you've lost your PIN or prefer not to enter it online.
Customer service hours vary, so check the Adidas website for current phone hours before calling. Wait times are usually shorter during weekday mornings and longer during evenings and weekends.
What to do if you can't find your card number or PIN
If you have a physical card, the 16-digit number and 4-digit PIN are printed on the back. Look carefully — the PIN is often in small print near the bottom. If the numbers are worn or faded, call Adidas customer service with your receipt or the email confirmation of your purchase, and they can retrieve the information for you.
For digital gift cards, search your email for messages from Adidas or noreply@adidas.com. The card details are usually in the first email you received after purchase. If you can't find the email, contact Adidas with the email address you used to buy the card and the approximate purchase date.
Adidas gift card expiration and value loss
Adidas gift cards do not expire and do not lose value over time. You can use your card one year from now or ten years from now, and the balance will be the same. There are no monthly fees or inactivity charges that reduce your balance.
The only way your balance decreases is when you make a purchase and the card is charged. If you see your balance drop without making a purchase, contact Adidas customer service immediately with your card number and the date you last checked the balance.
Using your gift card after you check the balance
Once you know your balance, you can use the card to shop on adidas.com or in Adidas retail stores. Online, enter your card number and PIN at checkout just like a credit card. In stores, hand the physical card to the cashier and they will swipe or scan it.
If your purchase is less than your balance, the remaining amount stays on the card for future use. If your purchase is more than your balance, you'll need to pay the difference with another payment method — the card cannot be split across multiple transactions in most cases, though some Adidas locations may allow it. Ask the cashier or check the website before you shop.
Frequently Asked Questions
Can I check my Adidas gift card balance without the PIN?
No, Adidas requires both the card number and PIN to check the balance online or through the app. If you don't have your PIN, call customer service at 1-800-982-2338 and provide your card number and receipt instead. They can look up your balance without the PIN.
What if my balance shows zero but I haven't used the card?
Contact Adidas customer service right away with your card number and the date you received it. A zero balance could mean the card was never activated, the card number was entered incorrectly, or there was a system error. Adidas can investigate and reissue the card if needed.
Can I transfer my Adidas gift card balance to another card?
No, Adidas does not transfer balances between cards. Your balance is tied to that specific card number. If your card is lost or damaged, contact customer service with your receipt and they may be able to issue a replacement card with the same balance.
Do I need an Adidas account to check my gift card balance?
No, you do not need an account. You can check your balance as a guest on the Adidas website or app using only your card number and PIN. However, creating an account and adding your gift card to it makes future balance checks faster.