How to check your 5 Below gift card balance online
5 Below does not publish a dedicated balance-check tool on its website. The most direct way to find out what you have left is to call their customer service line at 1-855-542-5325. A representative can look up your card number and tell you the remaining balance in a few minutes.
If you prefer not to call, you can also check your balance at any 5 Below store location. Bring the physical card or have the card number ready, and a cashier can scan it or enter the number into the register to display what you have left to spend.
Some gift cards come with a receipt or packing slip that shows the original balance. If you have kept that, you can subtract any purchases you remember making, though this method is less reliable if you have made multiple transactions.
Key Takeaways
- Call 5 Below customer service at 1-855-542-5325 to have a representative check your balance by phone.
- Visit any 5 Below store and ask a cashier to scan your card at the register to see the remaining amount.
- 5 Below gift cards do not expire, so you can use the balance whenever you are ready to shop.
- If your card is lost or damaged, contact customer service with your card number to request a replacement or balance transfer.
What happens if your card is lost or damaged
If your 5 Below gift card is lost, stolen, or no longer readable, call customer service at 1-855-542-5325 with your card number if you have it. They can look up the balance associated with that card and, in many cases, issue a replacement card with the same balance transferred to it.
If you do not have the card number, the process becomes harder. You will need to provide proof of purchase — such as an email confirmation, receipt, or the original packaging — to show that you owned the card and what amount was on it. Keep any documentation that came with the gift card for this reason.
5 Below does not may provide replacement in all cases, especially if you cannot provide proof of the original purchase or balance. The sooner you report a lost or damaged card, the better your chances of recovery.
Gift card expiration and terms
5 Below gift cards do not expire. You can hold onto the card and use it at any time in the future without losing the balance due to age or inactivity.
The card can be used in-store or online at 5below.com. When you shop online, you will enter the card number at checkout just like a credit card. In-store, the cashier will scan the card or manually enter the number to deduct your purchase from the balance.
If your purchase is less than the full balance, the remaining amount stays on the card for your next transaction. If your purchase exceeds the balance, you will need to pay the difference with another payment method.
Using your gift card online versus in-store
5 Below gift cards work both ways, but the experience differs slightly. In a physical store, the cashier scans the card at the register and the balance updates immediately. Online, you enter the 16-digit card number, expiration date, and CVV (the three-digit security code on the back) during checkout, the same way you would enter a credit card.
Online orders may take a few extra days to process, so the balance will not update until the transaction completes. If you are unsure whether an online purchase went through, check your email for an order confirmation, then call customer service to confirm the balance was deducted.
Some 5 Below locations also offer curbside pickup or ship-from-store options. These orders are processed online but fulfilled locally, so the timing and balance-update process follow online rules rather than in-store rules.
Partial balance and what to do with leftover amounts
If your gift card has a small balance remaining — say $2.47 — you can still use it. Combine it with another payment method at checkout to cover the full purchase price. The gift card will be charged for what it can cover, and you will pay the remainder with a debit card, credit card, or cash.
There is no minimum purchase required to use the card, and 5 Below will not charge you a fee to use a low balance. You can make as many partial-balance purchases as you want until the card reaches zero.
Once the balance hits zero, the card is spent and cannot be reloaded. You would need to purchase a new gift card if you want to shop again.
Frequently Asked Questions
Can I check my 5 Below gift card balance without calling?
Yes. Visit any 5 Below store and ask a cashier to scan your card at the register. They can tell you the balance in seconds. You can also check online by entering your card details during checkout at 5below.com — the system will show your balance before you complete the purchase.
What if I lost the card number and do not have the physical card?
Call customer service at 1-855-542-5325 and explain the situation. They may be able to look up the card using your email address or the original purchase receipt. Bring any proof of purchase you have, such as an email confirmation or the original packaging.
Can I use my 5 Below gift card at other stores?
No. 5 Below gift cards can only be used at 5 Below stores and on 5below.com. They cannot be used at other retailers or transferred to other gift card programs.
Do 5 Below gift cards expire?
No. Your gift card does not expire and you can use it whenever you want. There is no time limit on how long you can hold the card before spending the balance.
What if my purchase is more than my gift card balance?
You can pay the difference with another payment method — a credit card, debit card, or cash. The gift card will be charged for the amount it covers, and you will pay the rest separately. The remaining balance stays on the card for future purchases.