Check your balance online, by phone, or in store

You can find out how much money is left on a Walmart gift card through three methods: the Walmart website, the Walmart mobile app, or by calling Walmart customer service. Each method takes a few minutes and requires your card number. You can also walk into any Walmart store and ask a cashier to scan the card at checkout.

The online and app methods are fastest if you have your card in front of you right now. The phone method works if you prefer speaking to a person. In-store checking is useful if you're already shopping and want to know your balance before you pay.

Key Takeaways

  • The Walmart website and mobile app both let you check your balance by entering your card number and PIN if you have one.
  • Calling Walmart customer service at 1-800-966-6546 will connect you to a representative who can look up your balance over the phone.
  • Any Walmart cashier can scan your card and tell you the balance at no cost.
  • Physical Walmart gift cards have a 10-digit card number on the back that you'll need for online or phone checks.

Checking balance on the Walmart website

Go to walmart.com and look for the gift card section, usually found under "Services" or "Gift Cards" in the footer menu. Click on "Check Gift Card Balance" or a similar link. You'll be asked to enter your 10-digit card number, which appears on the back of the physical card.

If your card has a PIN (a four-digit number printed on the back), enter that as well. Some cards don't have a PIN, so you may only need the card number. After you submit, the site will display your remaining balance immediately.

Using the Walmart mobile app

Open the Walmart app on your phone and tap the menu icon (usually three horizontal lines). Look for "Gift Cards" or "My Gift Cards" in the menu options. Select "Check Balance" and enter your card number and PIN if you have one.

The app will show your balance right away. This method is convenient if you're already using the app to shop or if you want to check your balance while you're in the store before heading to checkout.

Calling Walmart customer service

Dial 1-800-966-6546 to reach Walmart's customer service line. A representative will ask for your gift card number and PIN. They can tell you your balance over the phone and answer questions about your card.

Wait times vary depending on how busy the line is. Calling works well if you don't have internet access or prefer talking to a person. Keep your card nearby so you can read the number to the representative.

Asking a cashier in store

If you're shopping at Walmart, simply hand your gift card to a cashier and ask them to check the balance. They can scan it at the register and tell you how much is left. This is free and takes less than a minute.

You don't need to make a purchase to ask a cashier to check your balance. Some customers do this before they start shopping so they know how much they can spend.

What information you need

For online or phone balance checks, you'll need your 10-digit card number. This number is printed on the back of the physical gift card. Write it down or take a photo if you plan to check your balance later.

A PIN is optional for most cards. If your card has a PIN printed on the back (usually a four-digit number), you may need to enter it depending on how the card was set up. If you don't have a PIN and the system asks for one, try leaving that field blank or entering zeros.

What to do if you can't find your card number

If you've lost the physical card but remember where you bought it, contact that store's customer service. Walmart can sometimes look up a card if you provide the original receipt or the date and location of purchase, though this process takes longer.

If you received the card as a gift and don't have the receipt, you can still try calling 1-800-966-6546 with as much information as you remember about when and where the card was purchased. The representative may be able to help, though they may not be able to recover a lost card without additional details.

Frequently Asked Questions

Does checking my balance cost anything?

No. Checking your balance through the website, app, phone, or in store is free. There are no fees for looking up how much money is on your card.

Will checking my balance online use up any of the money on the card?

No. Checking your balance does not deduct any amount from the card. You only lose money when you actually make a purchase and use the card to pay.

Can I check the balance on someone else's gift card?

Yes, if you have the card number and PIN. The balance-checking system doesn't verify who owns the card, only that the card number is valid. This is why you should keep your card number private if you want to protect your balance.

What if the website or app says my card number is invalid?

Double-check that you entered all 10 digits correctly. Make sure you're using the number on the back of the card, not the front. If you still get an error, try calling 1-800-966-6546 or visiting a store to have a cashier scan it.

How long does it take to check my balance?

Online and app checks are instant once you enter your information. Phone checks take a few minutes depending on wait times. In-store checks take less than a minute at the register.