Check your balance online, by phone, or in store

Victoria's Secret lets you look up your gift card balance through three main routes: their website, a customer service phone line, or by asking a store associate in person. You do not need to make a purchase or create an account to check. The fastest method is usually the website, which gives you an answer in seconds. The phone line and in-store options work if you do not have internet access or prefer to speak with someone.

You will need your gift card number to check the balance. This is the 16-digit number printed on the front of the card. Some gift cards also have a PIN on the back, though Victoria's Secret does not always require it for balance checks.

Key Takeaways

  • Visit victoriassecret.com/gift-cards and enter your card number in the balance checker to see your balance instantly online.
  • Call Victoria's Secret customer service at 1-800-411-5116 to speak with a representative who can look up your balance over the phone.
  • Walk into any Victoria's Secret store and ask an associate to scan your card or manually enter the number to check your balance.
  • Your balance does not expire, so you can use the card whenever you want without worrying about a deadline.
  • If your card was damaged or lost, contact customer service with your card number and they can help you recover the balance.

Using the Victoria's Secret website

Go to victoriassecret.com and look for the gift card section, usually found in the footer or under a "Gift Cards" menu. Click on "Check Balance" or a similar link. Enter your 16-digit gift card number in the box provided. If the card has a PIN printed on the back, enter that as well when prompted.

The website will display your current balance immediately. This method works 24 hours a day and does not require you to log into an account. You can check as many times as you want without any charge or penalty.

Calling Victoria's Secret customer service

Call 1-800-411-5116 during business hours. A representative will ask for your gift card number and can look up your balance while you wait. This line also handles questions about how to use your card, whether it can be used online or only in stores, and what to do if your card is not working.

Wait times vary depending on how busy the line is. Calling early in the morning or on weekdays often means shorter waits. If you reach a voicemail, leave your name and number and a representative will call you back, though this may take several hours or until the next business day.

Checking your balance in a Victoria's Secret store

Walk into any Victoria's Secret location and hand your gift card to a store associate. They can scan the card at the register or manually enter the number to pull up your balance. This takes less than a minute and requires no appointment or advance notice.

Store associates can also tell you whether your card works online, whether there are any restrictions on what you can buy, and what to do if the card is damaged. If you are planning to make a purchase, checking your balance in store at the same time means you know exactly how much you have to spend.

What happens if your card is lost or damaged

If your gift card is lost, stolen, or damaged, contact Victoria's Secret customer service with your card number if you have it. They can look up the balance associated with that card number and, in many cases, issue you a replacement card with the same balance. You will need to provide proof of purchase or the original receipt if you have it, though this is not always required.

If you do not have your card number, the process is harder but not impossible. Customer service may be able to search their records using the name and phone number associated with the original purchase, or the email address if it was bought online. Keep any receipt or confirmation email you received when the card was purchased.

Using your balance online versus in stores

Most Victoria's Secret gift cards work both online at victoriassecret.com and in physical stores. At checkout online, enter your gift card number and PIN (if there is one) in the payment section. In stores, the associate will scan your card or enter the number manually at the register.

A small number of gift cards are restricted to in-store use only. The card itself or your receipt will note this if it applies. If you are unsure, check your balance online or call customer service before you try to use it, so you know whether you can shop online or need to visit a store.

Gift card balance does not expire

Victoria's Secret gift cards do not have an expiration date. You can use your balance whenever you want, whether that is tomorrow or five years from now. There are no monthly fees or inactivity charges that reduce your balance over time.

This means you do not need to rush to spend your balance. If you check it and find you have money left over from a previous purchase or gift, that balance will still be there whenever you decide to use it.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. Victoria's Secret does not require a PIN to check your balance online or by phone. The PIN is only needed if you want to use the card to make a purchase. If you have lost the PIN, you can still check your balance and then use the card in a store where an associate can process the transaction.

What if the website says my card number is invalid?

Double-check that you entered all 16 digits correctly. Gift card numbers are easy to misread, especially if the card is worn or faded. If you have entered it correctly and the website still rejects it, call customer service at 1-800-411-5116. The card may be damaged, or there may be a system issue on Victoria's Secret's end.

Can I combine two gift cards into one?

No. Victoria's Secret does not combine balances from multiple cards into a single card. However, you can use more than one gift card in a single transaction. At checkout online or in store, you can enter multiple card numbers to pay with both cards at once.

What if my balance is zero but I never used the card?

Contact Victoria's Secret customer service with your card number. A zero balance on an unused card is unusual and may indicate a system error, fraud, or a problem with how the card was activated. Customer service can investigate and may be able to restore your balance if there was a mistake.

Do Victoria's Secret gift cards work at Pink (the sister brand)?

Victoria's Secret gift cards typically work only at Victoria's Secret stores and victoriassecret.com, not at Pink locations. Check your card or receipt to confirm, or call customer service to ask whether your specific card can be used at Pink.