Check your Ulta Beauty gift card balance online or in store

You can look up your Ulta Beauty gift card balance three ways: on the Ulta website, through the Ulta mobile app, or by asking a cashier in any Ulta store. The website and app methods are fastest if you have your card number and PIN handy. In-store lookup takes a few minutes but requires no login or account.

Ulta does not charge a fee to check your balance, and the balance updates immediately after each purchase. If you have not used the card in a while, the balance will still be there — Ulta gift cards do not expire and do not lose value over time.

Key Takeaways

  • Visit ulta.com or open the Ulta app, enter your 16-digit card number and 4-digit PIN, and your balance appears instantly.
  • Any Ulta cashier can scan your physical card to show your balance on their register screen at no cost.
  • Ulta gift cards never expire and do not charge monthly or inactivity fees, so old cards retain their full value.
  • If you lose your card number, Ulta customer service can look it up using your receipt or the original purchase record.
  • Balance transfers between cards are not possible, but you can use your card for partial purchases and save the remainder for later.

How to check balance on the Ulta website

Go to ulta.com and look for the "Gift Card Balance" link, usually found in the footer or under the account menu. Click it and you will see a form asking for your 16-digit card number and your 4-digit PIN. Type both in and click "Check Balance." Your remaining balance displays immediately.

The 16-digit number is printed on the front of your physical card. The 4-digit PIN is on the back, usually printed below or near the magnetic stripe. If either number is worn or hard to read, take the card to an Ulta store and ask a cashier to look it up instead.

How to check balance in the Ulta mobile app

Open the Ulta Beauty app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Gift Card Balance" from the menu. Enter your 16-digit card number and 4-digit PIN in the fields provided, then tap "Check Balance." The app shows your balance and also lets you save multiple gift cards for quick future lookups.

If you save a card in the app, you can check its balance without typing the number and PIN each time — just tap the saved card and the app pulls the current balance. This is useful if you have multiple Ulta gift cards or check your balance often.

How to check balance in an Ulta store

Walk into any Ulta Beauty location and hand your physical gift card to a cashier. Ask them to check your balance. They will scan the card on their register and the balance appears on their screen. They can tell you the amount out loud or print it on your receipt. This method takes less than a minute and works even if you do not have your PIN memorized.

You do not need to make a purchase or provide any personal information. The cashier simply scans the card and reads the balance. If the card is damaged or the barcode is unreadable, the cashier may ask for your card number and can look it up manually in their system.

What to do if you cannot find your card number or PIN

If you have your original receipt from when the gift card was purchased, the receipt usually shows the card number. Look for a line labeled "Gift Card Number" or "Card Number" near the top or bottom of the receipt. If you have the receipt, you can use that number plus the PIN to check your balance online.

If you do not have the receipt and cannot read the card itself, contact Ulta customer service by phone or through the website. Have ready the name and email address associated with the original purchase, or the phone number used at checkout. Ulta can look up the card in their system and tell you the balance. They may also be able to email you the card details if you provide proof of purchase.

Why your balance might not match what you expect

The most common reason is a recent purchase that has not yet processed. Ulta updates balances within minutes of a transaction, but if you bought something very recently, wait a few minutes and check again. If you made an online purchase, the balance updates once the order ships, not when you place it.

Another reason is a partial refund. If you returned part of a purchase, the refund amount goes back to your gift card as a credit. This can take three to five business days to appear. If you returned an entire purchase, the full amount should be back on the card within that same window. If the balance still does not match after waiting, contact Ulta customer service with your receipt and transaction details.

Frequently Asked Questions

Do Ulta gift cards expire?

No. Ulta gift cards do not have an expiration date and do not lose value over time. You can use the card whenever you want, even years after it was purchased. There are no monthly fees or inactivity charges.

Can I transfer my balance to a different gift card?

No. Ulta does not transfer balances between cards. However, you can use your card for a partial purchase and keep the remaining balance on the original card for later use.

What if my gift card was lost or stolen?

Contact Ulta customer service with your original receipt or purchase details. If you can prove you bought the card, Ulta may be able to issue a replacement card with the same balance, though policies vary. Act quickly — once someone else uses the card, the balance is gone.

Can I use my Ulta gift card online and in stores?

Yes. Ulta gift cards work both on ulta.com and in physical Ulta stores. Your balance is the same across both, so a purchase in one place reduces the balance everywhere.

What happens if my purchase is more than my gift card balance?

You can pay the difference with another payment method — a credit card, debit card, or another gift card. Ulta lets you combine payment methods at checkout, both online and in stores.