Check your balance online or by phone

Topgolf lets you see your gift card balance through their website, their mobile app, or by calling their customer service line. The fastest method is usually the website or app — you enter your card number and PIN, and the balance appears instantly. If you don't have internet access or prefer to speak with someone, you can call Topgolf's customer service team and they'll look up the balance for you over the phone.

You'll need your gift card number (the 16-digit number on the front) and the PIN (a 4-digit code on the back) to check online or through the app. Keep these numbers in a safe place, because anyone with both can spend your balance. If you've lost the PIN or can't read it, customer service can help you retrieve it.

Key Takeaways

  • You can check your Topgolf gift card balance on their website, mobile app, or by calling customer service — all three methods are free.
  • You'll need your 16-digit card number and 4-digit PIN to check your balance online or in the app.
  • If you've lost your PIN or card number, Topgolf customer service can look up your balance using other information from your account.
  • Your balance never expires as long as you don't let the card sit unused for an extended period — check your card's terms for the specific inactivity policy.

Using the Topgolf website to check balance

Go to Topgolf's official website and look for a "Gift Card Balance" or "Check Balance" link, usually found in the footer or under an account menu. Click it and enter your 16-digit card number and 4-digit PIN in the fields provided. The site will display your remaining balance immediately.

This method works from any computer or device with internet access. Write down your balance or take a screenshot if you want to keep a record. The website is secure, so your card information is protected when you enter it.

Checking balance through the Topgolf mobile app

Download the Topgolf app from the Apple App Store or Google Play Store, then open it and navigate to the gift card or account section. You'll see an option to check your balance — enter your card number and PIN the same way you would on the website. The app stores your information securely and often lets you save multiple gift cards for faster checking in the future.

Using the app is convenient if you're already at a Topgolf location or planning to visit soon. You can check your balance before you arrive so you know how much you have to spend.

Calling Topgolf customer service for balance information

If you prefer not to enter your card details online, you can call Topgolf's customer service line and ask them to look up your balance. Have your card number ready, and they may ask you for other information like the last four digits of the phone number associated with the card or the email address on file. This method takes a few minutes but doesn't require you to use the internet.

Customer service hours vary by location and season, so check Topgolf's website for the phone number and current hours before you call. Calling during off-peak times (mid-afternoon on weekdays) usually means shorter wait times.

What to do if you can't find your card number or PIN

If you've misplaced your gift card or can't read the numbers clearly, contact Topgolf customer service with the email address or phone number you used when you received the card. They can look up your account and provide your card number and PIN, or they can check your balance directly without you having to enter the numbers yourself.

If someone else gave you the card as a gift and you don't have the original receipt or email, you may need to ask the person who gave it to you for the card details. Topgolf can't release card information to someone other than the original purchaser or cardholder without proof of ownership.

Understanding gift card expiration and inactivity policies

Topgolf gift cards don't expire in the traditional sense, but most states require that companies have a policy for cards that haven't been used for a long time. Topgolf's specific inactivity policy varies depending on your state and the terms printed on your card. Check the back of your card or Topgolf's website for details about how long your card can sit unused before fees apply or the balance is forfeited.

If you have a balance and haven't used your card in several years, check your balance now to make sure it's still there. If you find that your balance has been reduced or removed due to inactivity, contact customer service — they may be able to restore it depending on your state's laws and Topgolf's policy.

Frequently Asked Questions

Can I check my balance without the PIN?

No, you need both your card number and PIN to check your balance online or through the app. If you don't have the PIN, call customer service and they can look it up for you or check your balance directly without requiring you to enter it.

Is it safe to check my balance on the Topgolf website?

Yes, Topgolf's website uses encryption to protect your card information when you enter it. Don't check your balance on public Wi-Fi networks if you're concerned about security, and never share your card number or PIN with anyone.

What if my balance shows zero but I know I have money left?

Contact Topgolf customer service right away. There may be a technical error, or your card may have been compromised. They can investigate and restore your balance if there's been a mistake or unauthorized use.

Can I transfer my balance to another gift card?

Topgolf doesn't typically allow balance transfers between cards. If you want to consolidate balances or have other questions about your card, ask customer service what options are available in your situation.