Check your T.J. Maxx gift card balance online or in store

You can look up your T.J. Maxx gift card balance three ways: on the T.J. Maxx website, through the T.J. Maxx mobile app, or by asking a cashier in any T.J. Maxx or Marshalls store. The website and app methods take about two minutes and don't require you to be near a store. All three methods need the card number and, usually, the PIN on the back of the card.

T.J. Maxx does not charge a fee to check your balance. The balance information updates immediately after each purchase, so the number you see is current.

Key Takeaways

  • Visit tjmaxx.com/giftcard or use the T.J. Maxx app to check your balance without leaving home.
  • You will need the 16-digit card number and the 4-digit PIN printed on the back of the physical card.
  • Any T.J. Maxx or Marshalls cashier can tell you your balance at checkout or customer service.
  • Your balance never expires as long as there is money on the card, even if you don't use it for years.

Checking balance on the T.J. Maxx website

Go to tjmaxx.com and look for the "Gift Card Balance" link, usually in the footer or under an account menu. Click it and enter your 16-digit card number and 4-digit PIN. The site will display your current balance and the date of your last transaction.

This method works on any device with a web browser — phone, tablet, or computer. You do not need to create a T.J. Maxx account or log in to check a gift card balance.

Using the T.J. Maxx mobile app

Download the free T.J. Maxx app from the Apple App Store or Google Play Store. Open the app, tap the menu icon (usually three horizontal lines), and select "Gift Card Balance" or "Check Balance." Enter your card number and PIN the same way you would on the website.

The app also lets you add your gift card to your digital wallet so you can pay with it at checkout without pulling out the physical card. This is optional — you can always hand the card to the cashier instead.

Asking a cashier in store

Bring your gift card to any T.J. Maxx or Marshalls location and hand it to a cashier or visit the customer service desk. They can swipe or scan the card and tell you the balance on the spot. This takes less than a minute and requires no PIN or card number to be typed in.

This method is useful if you are already shopping or if you prefer not to enter your card details online. Some stores display the balance on a receipt if you ask.

What happens if you lose the card or forget the PIN

If you lose your physical card, contact T.J. Maxx customer service by phone or through the website. You will need to provide proof of purchase or the original receipt if you have it. T.J. Maxx can issue a replacement card with the same balance, though the process may take several business days.

If you forget the PIN, you can still check your balance in store by asking a cashier to look it up using the card number alone. Online and in the app, you will need the PIN as printed on the back of the card — there is no password reset option for gift cards.

Using your balance when you shop

At checkout, tell the cashier you want to pay with a gift card and hand them the card. They will swipe or scan it, and the purchase amount will be deducted from your balance. If your purchase is more than the card balance, you can pay the difference with another payment method — credit card, debit card, or another gift card.

If your purchase is less than the balance, the remaining amount stays on the card for future use. You can use the same card multiple times until the balance reaches zero.

Gift card balance expiration and terms

T.J. Maxx gift cards do not expire. Your balance will remain on the card indefinitely as long as there is money left, even if you don't use it for several years. There are no monthly fees or inactivity charges that reduce the balance over time.

T.J. Maxx gift cards can be used at any T.J. Maxx store in the United States and at Marshalls locations. They cannot be used online at tjmaxx.com or at HomeGoods, Sierra, or other sister stores owned by the same parent company.

Frequently Asked Questions

Can I check my balance without the PIN?

Online and in the app, you need both the card number and PIN. In a store, a cashier can look up your balance using just the card number by swiping or scanning it. If you don't have the physical card, you will need to contact T.J. Maxx customer service.

What if the website or app shows the wrong balance?

The balance updates within minutes of each purchase. If you just made a transaction, wait a few minutes and refresh the page. If the balance still looks wrong, ask a cashier in store to confirm it, or call T.J. Maxx customer service with your card number and the transactions you think are missing.

Can I transfer my balance to another gift card?

No. T.J. Maxx does not transfer balances between cards. Your balance stays on the original card. If you lose the card, you can request a replacement with the same balance, but you cannot move the money to a new card yourself.

Can I use my gift card online at tjmaxx.com?

No. T.J. Maxx gift cards work only in physical stores and at Marshalls locations. Online purchases at tjmaxx.com must be paid with a credit card, debit card, or PayPal. Some gift cards from other retailers may work online, but T.J. Maxx cards do not.