Check your balance online, by phone, or in the app

You can look up a Starbucks gift card balance three ways: through the Starbucks website, the Starbucks mobile app, or by calling Starbucks Customer Service. The website and app methods are fastest and show your balance instantly. The phone method takes a few minutes but works if you don't have internet access or prefer to speak with someone.

You'll need the 16-digit card number printed on the back of your physical card, or the card number linked to your Starbucks account if you have a digital card. If you've lost the card or can't read the number, the app and phone line can still look it up if you have the original email receipt or know the email address the card was registered to.

Key Takeaways

  • The Starbucks website and mobile app show your balance instantly when you enter your card number.
  • You can call Starbucks Customer Service at 1-800-782-7282 to have a representative check your balance over the phone.
  • If you registered your card to a Starbucks account, you can see the balance by logging in without entering the card number again.
  • Physical card numbers are on the back; digital cards are linked to your account and visible in the app.

Using the Starbucks website

Go to www.starbucks.com and look for the "Gift Cards" section in the main menu. Click on "Check Balance" or "Balance Inquiry." Enter your 16-digit card number and the three-digit security code on the back of the card. The site will display your current balance and the date of your last transaction.

This method works for both physical cards and digital cards. If you have a Starbucks account and your card is registered to it, you can also log in to your account and see all registered card balances in one place without re-entering the numbers.

Using the Starbucks mobile app

Download the Starbucks app on iOS or Android. If you already have an account, log in. If not, you can check a balance without creating an account by tapping "Gift Cards" and then "Check Balance." Enter your 16-digit card number and security code.

If your card is registered to your account, the app will show the balance automatically when you open the Gift Cards section. The app also shows your transaction history, so you can see when the card was last used and how much was spent.

Calling Starbucks Customer Service

Call 1-800-782-7282 to reach Starbucks Customer Service. Have your card number and security code ready. A representative will look up your balance and read it to you. This line is open seven days a week, though wait times vary depending on the time of day and how busy the line is.

If you don't have your card number, tell the representative the email address the card was registered to or describe when and where you bought it. They may be able to locate it in their system, though this takes longer than a direct card number lookup.

What to do if your balance is zero or very low

If your card shows a zero balance, the card may have expired or been fully spent. Starbucks gift cards do not expire, so an old card should still work if it has a balance remaining. If you know you added money to the card recently and the balance shows zero, contact Starbucks Customer Service to report the issue.

If your balance is very low but you want to keep using the card, you can add more money through the website, app, or at any Starbucks location. You can also transfer the remaining balance to another card or account if you prefer.

If you lost your card or can't find the number

If you have the original email receipt from when you bought the card, that receipt contains the card number. Check your email inbox and search for messages from Starbucks or the retailer where you bought the card.

If you don't have the receipt, call Starbucks Customer Service at 1-800-782-7282 with the email address the card was registered to. They can search their system and may be able to provide the card number or transfer the balance to a new card. This process can take several business days.

Frequently Asked Questions

Do Starbucks gift cards expire?

No, Starbucks gift cards do not expire. A card with a balance will remain valid indefinitely. However, if a card has not been used for a long period, Starbucks may deactivate it for security reasons. Contact Customer Service if you have an old card with a balance that won't work.

Can I check the balance on someone else's card?

Yes, anyone with the 16-digit card number and security code can check the balance using the website, app, or phone line. The balance lookup does not require you to be the original purchaser or account holder.

Why does my balance show differently on the app than it did yesterday?

If you used the card at a Starbucks location, the transaction may not have updated immediately in the system. Wait a few hours and check again. If the discrepancy is large or the balance has dropped without your use, contact Customer Service to report unauthorized activity.

Can I check my balance at a Starbucks store?

Yes, any Starbucks barista can scan your card and tell you the balance. You don't need to make a purchase. This is useful if you're already at a store and want to know whether you have enough for your order.