Check your Staples gift card balance online or in store

You can look up your Staples gift card balance three ways: on the Staples website, by phone, or in person at a Staples store. The online method is fastest — you enter your card number and PIN on the balance checker, and you get your balance instantly. If you don't have the PIN, you can call Staples customer service or visit a store with the physical card.

Staples gift cards don't expire, so there's no rush to spend the balance. The card remains valid indefinitely, and you can use it whenever you're ready to make a purchase.

Key Takeaways

  • The Staples website balance checker is the fastest method — go to staples.com, find the gift card section, and enter your card number and PIN.
  • You can call Staples customer service at 1-800-378-2753 to check your balance over the phone without needing the PIN.
  • Any Staples store location can look up your balance if you bring the physical card with you.
  • Staples gift cards have no expiration date, so your balance won't disappear if you don't use it right away.
  • If your card is damaged or lost, contact Staples customer service with your card number to request a replacement or balance transfer.

Using the Staples website balance checker

Go to staples.com and look for the gift card section, usually found in the footer or under "Customer Service." Click on "Check Gift Card Balance" or a similar link. You'll see a form asking for your card number and PIN.

The card number is the long number printed on the front of the card. The PIN is a shorter code, usually four digits, printed on the back under a scratch-off panel. Scratch off that panel carefully to reveal the PIN, then enter both numbers into the form. Your balance appears immediately.

If you've lost the PIN or the scratch-off panel is damaged, you won't be able to use the online checker. Call customer service instead, or visit a store with the physical card.

Checking your balance by phone

Call Staples customer service at 1-800-378-2753. Have your gift card number ready — it's the long number on the front of the card. You don't need the PIN to check by phone.

Wait times vary depending on how busy the line is. Calling during off-peak hours (early morning or late evening on weekdays) is usually faster than calling during lunch or after work. The representative will read your balance to you and can also answer questions about using your card or replacing it if it's lost or damaged.

Checking your balance in a Staples store

Bring your physical gift card to any Staples location and ask a cashier or customer service associate to look up your balance. They can scan the card or manually enter the number into their system. This takes just a minute or two and requires no PIN.

This method is useful if you're already at the store and want to know how much you have before shopping. It's also the best option if your card is damaged or the PIN is illegible — the store can often help you get a replacement card with the same balance transferred to it.

What to do if your card is lost or damaged

If your Staples gift card is lost, stolen, or too damaged to use, contact Staples customer service at 1-800-378-2753 or visit a store. Have your card number ready if you have it. Staples can look up the balance on your account and issue a replacement card with that balance transferred to it.

The replacement process typically takes a few business days. You'll receive a new card by mail or, in some cases, can pick one up in store. Keep your receipt or confirmation number from the replacement request in case you need to follow up.

Using your balance when you shop

When you're ready to spend your balance, you can use the gift card online at staples.com or in any Staples store. At checkout, tell the cashier you're paying with a gift card, and they'll swipe or scan it like a regular payment card. Online, enter the card number and PIN at the payment screen.

If your purchase is more than your gift card balance, you can pay the difference with another payment method — a credit card, debit card, or another gift card. If your purchase is less than your balance, the remaining amount stays on the card for future use.

Frequently Asked Questions

Do Staples gift cards expire?

No. Staples gift cards have no expiration date. Your balance remains on the card indefinitely, so you can use it whenever you want without worrying about losing it.

Can I check my balance without the PIN?

Yes. Call Staples customer service at 1-800-378-2753 or visit a store with the physical card. You only need the PIN to check your balance on the Staples website.

What if I lost my gift card?

Contact Staples customer service at 1-800-378-2753 with your card number if you have it. They can look up your balance and issue a replacement card with the same amount transferred to it. The process usually takes a few business days.

Can I use a Staples gift card online and in stores?

Yes. Staples gift cards work both on staples.com and in physical Staples locations. Use the card number and PIN for online purchases, or have a cashier scan it in store.

What if my purchase is less than my gift card balance?

The remaining balance stays on your card. You can use it for future purchases at Staples. Your receipt will show the new balance, or you can check it anytime using the methods described above.