How to check your Simon gift card balance

You can check your Simon gift card balance in three ways: online at Simon's website, by phone, or in person at any Simon Property Group mall. The online method is fastest — go to the Simon gift card page, enter your card number and PIN, and your balance appears instantly. If you don't have your PIN, you can still call the customer service number on the back of your card and a representative will look it up for you using the card number and the last four digits of the phone number associated with the account.

In-person balance checks happen at customer service desks in Simon malls. This works if you're already at a property and want to know your balance before shopping. The staff member will swipe your card and tell you the amount remaining. You don't need a PIN for this method.

Keep your card number and PIN in a safe place. If you lose the card itself, you can still access your balance online or by phone using these details, and Simon can issue a replacement card with the same balance transferred to it.

Key Takeaways

  • Simon gift cards can be checked online at Simon's website, by phone using the number on the back of your card, or at a customer service desk in any Simon mall.
  • You need your card number and PIN to check your balance online, but you can call customer service without a PIN if you have the card number.
  • Simon gift cards do not expire, so you can use your balance whenever you want, even years after receiving the card.
  • If your card is lost or damaged, Simon can replace it and transfer your remaining balance to a new card.
  • Simon gift cards work at any retailer inside a Simon mall, not just Simon-owned stores.

What happens if you lose your Simon gift card

If your card is lost or stolen, contact Simon customer service immediately using the number on your original card documentation or by visiting the Simon gift card page. Have your card number ready. Simon can freeze the card to prevent unauthorized use and issue a replacement with your balance transferred to it.

The replacement process typically takes five to seven business days. During that time, your old card is inactive. If someone uses your card before you report it lost, Simon's fraud policies determine whether you can recover that balance — this varies depending on whether the card was used in person or online and how quickly you reported the loss.

Where you can spend your Simon gift card

Simon gift cards work at any store inside a Simon Property Group mall. This includes national retailers, local shops, restaurants, and entertainment venues — essentially any business that has a location within a Simon mall. The card is not limited to Simon-owned properties or a specific store list.

Your card will not work at stores outside of Simon malls, online retailers, or at Simon's corporate offices. If a store is physically located in a Simon mall, it should accept the card. If you're unsure whether a particular retailer is in a Simon mall, you can search Simon's mall directory on their website to see which stores are at your nearest location.

Simon gift card expiration and terms

Simon gift cards do not expire. You can use your balance at any time, whether you received the card last month or five years ago. There are no maintenance fees or inactivity charges that reduce your balance over time.

The only way your balance decreases is when you make a purchase. If your card balance is very low — say, $2.47 — you can still use it; you'll just need to pay the difference with another payment method if your purchase costs more than the remaining balance.

What to do if your card is damaged or won't work

If your Simon gift card is physically damaged — cracked, bent, or the magnetic stripe is worn — you can get a replacement. Visit a customer service desk in any Simon mall with your damaged card, or call Simon customer service with your card number. They will issue a new card with your balance transferred at no charge.

If your card won't work at checkout but appears undamaged, the problem may be a worn magnetic stripe or a system error. Ask the cashier to try swiping it again or to manually enter your card number. If it still doesn't work, contact Simon customer service with your card number and the store where you tried to use it. They can investigate whether there's a technical issue or fraud hold on the card.

Understanding Simon gift card fees and restrictions

Simon gift cards have no hidden fees. You don't pay to activate the card, to check your balance, to replace a lost card, or to use it at stores. The only cost is the purchase price of the card itself when you buy it.

The main restriction is location: your card only works inside Simon malls. You cannot use it for online shopping, at stores outside of malls, or to withdraw cash. Some retailers inside malls may have their own policies — for example, a restaurant might not accept gift cards for certain promotions — but Simon itself does not restrict which stores or departments you can shop in.

Frequently Asked Questions

Can I use my Simon gift card online?

No. Simon gift cards only work at physical store locations inside Simon malls. They cannot be used for online purchases, even if you're buying from a retailer that has a store in a Simon mall.

What if my balance is too low to cover my purchase?

You can use your remaining balance and pay the difference with another payment method — a credit card, debit card, or cash. The cashier will process the Simon card first, then ask for payment for the remaining amount.

How long does it take to get a replacement card?

Replacement cards typically arrive within five to seven business days if you order by phone or online. If you visit a customer service desk in person with your damaged card, they may be able to issue a replacement on the spot, though this depends on the location.

Can I transfer my balance to someone else?

No. Simon gift cards are not transferable once activated. The balance is tied to the card number. If you want to give the card to someone else, you can give them the physical card, and they can use it with the remaining balance.

What if I think my card was used fraudulently?

Contact Simon customer service immediately with your card number and details of the unauthorized purchase. They will investigate and determine whether to refund the amount based on when you reported it and how the card was used. Report fraud as soon as you notice it — delays can affect your ability to recover the balance.