Check your Sephora gift card balance online, by phone, or in store

You can find out how much money is left on a Sephora gift card in three ways: through the Sephora website, by calling their customer service line, or by asking a store associate when you visit in person. The online method is fastest and requires only the card number and PIN. Each method takes just a few minutes and gives you an immediate answer.

Sephora does not charge a fee to check your balance, and you do not need to create an account or provide personal information beyond what is printed on the card itself. The balance you see is current as of that moment, though it may take a day or two to update after you make a purchase.

Key Takeaways

  • Visit sephora.com, select "Gift Card Balance," enter your 16-digit card number and 4-digit PIN, and your balance appears instantly.
  • Call Sephora's customer service at 1-877-SEPHORA (1-877-737-4672) and a representative will look up your balance over the phone.
  • Ask any Sephora store associate to scan your card at checkout or customer service to see the remaining balance.
  • Your balance updates within one to two business days after you spend money, so a recent purchase may not show immediately.
  • If your card is damaged or the number is worn, visit a store in person where staff can look it up by scanning the physical card.

Checking balance on the Sephora website

Go to sephora.com and look for the "Gift Card Balance" link, usually found in the footer or under the account menu. Click it and you will see a form asking for two pieces of information: your 16-digit gift card number and your 4-digit PIN. Both are printed on the back of the card.

Enter both numbers exactly as they appear and click the button to check balance. The website will display your remaining balance in dollars and cents. This method works 24 hours a day and does not require you to log into a Sephora account. If the website says it cannot find your card, double-check that you entered the numbers correctly — a single digit out of place will cause the lookup to fail.

Checking balance by phone

Call Sephora customer service at 1-877-SEPHORA, which is 1-877-737-4672. A representative will answer and ask for your gift card number. Have the card in front of you so you can read the 16-digit number accurately. The representative will look up your balance and tell you the amount over the phone.

This method works during Sephora's business hours, which vary by season but typically run from early morning to evening, seven days a week. If you call outside those hours, you may reach an automated system or be asked to call back. Calling is useful if you have questions about your card or if the website is not working.

Checking balance in a Sephora store

Bring your physical gift card to any Sephora location and ask a store associate to check the balance for you. They can scan the card at the register or at a customer service desk, and your balance will appear on their screen. This takes less than a minute and requires no information from you beyond handing over the card.

In-store balance checks are helpful if you are already shopping or if your card number is hard to read because the printing has worn away. Store associates can also answer questions about how to use your card or whether it can be combined with other payment methods.

Why your balance might not update right away

After you use your gift card to buy something, the balance does not always change immediately on the website or over the phone. Sephora's system typically updates within one to two business days. If you just made a purchase and check your balance the same day, you may see the old amount still showing.

This delay is normal and does not mean anything is wrong with your card or your purchase. If more than two business days have passed and your balance still has not changed, contact Sephora customer service to report the issue. They can investigate whether the transaction went through correctly.

What to do if you cannot find your card number or PIN

If your gift card is lost or the numbers are too faded to read, you cannot check the balance online or by phone without that information. Your best option is to visit a Sephora store in person and ask an associate to scan the physical card. If you have lost the card entirely, Sephora may be able to look up the balance if you have the original receipt or email confirmation from when the card was purchased.

Contact Sephora customer service with details about when and where the card was bought, and they can try to locate it in their system. Bring any documentation you have — a receipt, an email, or a photo of the card if you took one. Sephora's policy on replacing lost cards or transferring balances varies, so ask what options are available to you.

Frequently Asked Questions

Can I check my balance without the PIN?

No. The website and phone line both require your 4-digit PIN along with the 16-digit card number. The PIN is a security measure to prevent someone else from checking your balance or spending your card. If you do not have the PIN, visit a Sephora store and ask an associate to scan the card instead.

Does checking my balance use up any money on the card?

No. Checking your balance does not cost anything and does not reduce the amount on your card. You can check as many times as you want without any charge or penalty.

What if the website says my card number is invalid?

Double-check that you entered all 16 digits correctly and that the PIN is exactly 4 digits. A single number out of place will cause the lookup to fail. If you are certain the numbers are right, try again in a few minutes — the website may be temporarily unavailable. If it still does not work, call customer service or visit a store.

Can I check the balance on someone else's gift card?

Yes, if you have the card number and PIN. However, Sephora's system does not verify who is checking the balance, so treat the PIN like a password and do not share it with others unless you want them to see or spend the balance.

How long does a Sephora gift card stay valid?

Sephora gift cards do not expire and can be used indefinitely. There are no fees for holding the card or letting it sit unused. Your balance will remain the same until you spend it or until Sephora changes its policy, which they would announce in advance.