Check your balance online or by phone

Ruth's Chris Steak House lets you check your gift card balance through their website or by calling their customer service line. You will need your gift card number and, in some cases, the PIN on the back of the card. The online method is fastest — you can see your balance in seconds without waiting on hold.

To check online, go to the Ruth's Chris website and look for a gift card balance checker tool, usually found under the "Gift Cards" section. Enter your card number and PIN when prompted. By phone, call Ruth's Chris customer service at the number listed on their website or the back of your card. A representative will look up your balance and tell you the amount remaining.

Key Takeaways

  • You can check your Ruth's Chris gift card balance online through their website or by calling customer service — both methods require your card number and PIN.
  • The online balance checker is the fastest option and shows your balance immediately without waiting on hold.
  • If you have lost your card or PIN, Ruth's Chris customer service can help you locate your balance using other identifying information.
  • Your balance does not expire, but it is tied to the specific card number, so keep your card in a safe place.
  • If your balance shows as zero or lower than expected, contact Ruth's Chris directly to report the discrepancy and ask them to investigate.

What happens if you lose your card number or PIN

If you have misplaced your gift card or cannot find the PIN, Ruth's Chris customer service can still help you. Call their main customer service line and explain that you need to look up your balance. They will ask you for identifying information — usually the name the card was registered under, the purchase date if you have it, or the amount the card was originally loaded with.

Ruth's Chris may be able to locate your card in their system and tell you the current balance. However, if the card itself is lost and someone else uses it, the balance will be spent. For this reason, treat your gift card like cash and store it somewhere secure. If you are concerned the card has been used without your permission, report it to Ruth's Chris right away.

Where to find your card number and PIN

Your gift card number is printed on the front of the card, usually in raised numbers or printed text. The PIN is typically on the back of the card, either printed or embossed. Some cards have the PIN under a scratch-off coating — if yours does, scratch it off carefully to reveal the numbers underneath.

If the numbers have worn away or become unreadable, contact Ruth's Chris customer service. Bring the physical card with you if you visit a restaurant location, or call and describe the card to a representative. They can often retrieve your information from their system even if the printed numbers are no longer visible.

Using your balance at Ruth's Chris locations

When you are ready to use your gift card, present it to your server or at the host stand when you arrive at any Ruth's Chris location. The card works like a credit card — the restaurant will swipe or insert it to process your payment. Your balance will be deducted from the card for the amount of your meal, including tax and tip if you add one.

If your balance does not cover the full bill, you can pay the remaining amount with another payment method. Ruth's Chris will not split the payment automatically, so you will need to tell your server that you want to use the gift card for part of the bill and another card or cash for the rest.

Gift card balance does not expire

Ruth's Chris gift cards do not have an expiration date. Your balance will remain on the card indefinitely as long as you keep the card itself. This means you can hold onto your gift card for months or years without losing the value.

However, the card number is what holds your balance in Ruth's Chris's system. If the physical card is lost, stolen, or damaged beyond use, your balance is tied to that card number. This is why it is important to keep your card in a safe place and not share the card number with anyone you do not trust.

What to do if your balance seems wrong

If you check your balance and it is lower than you expected, or if it shows zero when you believe there should be money on it, contact Ruth's Chris customer service immediately. Explain what balance you expected to see and ask them to review the card's transaction history. They can tell you when and where the card was last used and for how much.

If you did not make those transactions, report it to Ruth's Chris as potential fraud. Provide them with the dates and amounts of any charges you do not recognize. While Ruth's Chris cannot may provide a refund in all cases, they will investigate and may be able to restore your balance if the card was used fraudulently.

Frequently Asked Questions

Can I check my balance without the PIN?

Some Ruth's Chris locations or their website may allow you to check your balance with just the card number, though having the PIN makes the process faster. If you cannot find your PIN, call customer service and they can look up your balance using other information like the cardholder name or purchase date.

What if I have a digital or email gift card instead of a physical card?

Digital gift cards work differently — you will receive a code via email instead of a physical card. Check your email for the gift card code and instructions on how to use it. The balance check process may be different for digital cards, so follow the instructions in your email or contact Ruth's Chris customer service for guidance.

Can I transfer my balance to someone else?

Ruth's Chris gift cards are typically non-transferable once purchased, meaning the balance is tied to the card number. You cannot move the balance to a different card or give someone else access to it. However, you can give the physical card itself to someone else, and they can use it to pay for their meal.

Is there a fee for checking my balance?

No, checking your gift card balance is free whether you do it online or by phone. Ruth's Chris does not charge a fee for balance inquiries or customer service calls related to your gift card.

What if my gift card was damaged in the mail?

If your card arrived damaged or the numbers are unreadable, contact Ruth's Chris customer service right away. Explain what happened and provide any information you have about the original purchase. They may be able to issue you a replacement card with the same balance transferred to it.