Check your balance online or by phone
Ross Dress for Less lets you look up your gift card balance through their website or by calling customer service. You will need the card number and, for online checks, the PIN on the back of the card. The online method is fastest — you can see your balance in seconds without waiting on hold.
To check online, go to ross.com, find the gift card balance checker (usually in the footer or under a "Gift Cards" menu), and enter your card details. If you call, dial the customer service number on the back of your card or visit a Ross store and ask an associate to scan it at the register. Store associates can print a receipt showing your current balance.
Keep in mind that online and phone systems update throughout the day, so a balance you checked this morning may not reflect a purchase you made this afternoon. If you just used the card, wait a few hours before checking again to see the updated amount.
Key Takeaways
- The fastest way to check your Ross gift card balance is through ross.com using your card number and PIN.
- You can also call the customer service number printed on the back of your card or ask a store associate to scan it at checkout.
- Recent transactions may take a few hours to show up in the system, so check again later if your balance seems off.
- If your card is damaged or the number is worn off, visit a Ross store and an associate can help you recover the balance.
What to do if you cannot find your card number
The card number appears on the front of physical Ross gift cards, usually in raised digits or printed text. The PIN is on the back, often hidden under a scratch-off coating. If the numbers are faded or the card is damaged, you have options.
Visit any Ross store and bring the physical card with you. An associate can scan the card directly into their system and tell you the balance without needing you to read the numbers. This works even if the card is cracked, bent, or partially worn. If you have lost the card entirely, bring your receipt from when you received it — the receipt contains the card number and PIN.
Checking a gift card you received as a present
If someone gave you a Ross gift card and you want to know how much is on it before you shop, the process is the same. You need either the card itself or the original receipt. If you have the physical card, use the online checker or call customer service. If you only have the receipt, the card number and PIN should be printed on it.
Some people receive gift cards by email or as digital codes. Digital Ross gift cards work the same way — you will have a code instead of a physical card number, and you can check the balance using that code on ross.com.
Using your balance when you shop
When you are ready to spend your gift card balance, you can use it in any Ross store or on ross.com. At a store, hand the card to the cashier at checkout and they will process it like a credit card. Online, enter the card number and PIN at the payment step, just as you would with any other card.
If your balance is less than your total purchase, you can combine the gift card with another payment method — cash, debit card, or credit card. The gift card will be charged first, and the remaining amount will come from your other payment method.
What happens if your balance runs out
Once you have spent the full amount on your gift card, the card becomes inactive. You cannot reload or add money to a Ross gift card — it is not like a prepaid account that you can refill. If you still have the card, you can keep it as a souvenir, but it will not work for purchases.
If you received a gift card with a small balance remaining and want to use it, check your balance first so you know how much you have left. You may be able to combine it with another payment method to complete your purchase, as described above.
Protecting your gift card information
Treat your gift card number and PIN the way you would treat a credit card number. Do not share the card number or PIN with anyone you do not trust, and do not post photos of the card online where the numbers are visible. If your card is lost or stolen, contact Ross customer service right away — they may be able to freeze the card or transfer the balance to a replacement card, depending on their policy.
When you check your balance online, make sure you are on ross.com and not a fake website. Scammers sometimes create lookalike sites to steal gift card information. Check the web address in your browser and look for a padlock icon indicating a secure connection.
Frequently Asked Questions
How long does a Ross gift card stay valid?
Ross gift cards do not expire. You can use your balance at any time, even years after you receive the card. However, check your balance periodically to make sure you remember you have it.
Can I transfer my Ross gift card balance to someone else?
No. Ross gift cards are not transferable once issued. The balance is tied to that specific card number. If you want to give the card to someone else, you can hand them the physical card, but you cannot move the balance to a different card or person.
What if the balance checker says my card is invalid?
An invalid message usually means the card number or PIN was entered incorrectly. Double-check that you typed all the digits correctly, including any leading zeros. If you still get an error, visit a Ross store and ask an associate to scan the card directly into their system.
Can I check my balance without the PIN?
Online, you typically need both the card number and PIN. However, if you visit a store or call customer service, an associate can look up your balance using just the card number or by scanning the card. You do not need the PIN for in-store or phone checks.
Do Ross gift cards work at other stores?
No. Ross gift cards can only be used at Ross Dress for Less stores and on ross.com. They cannot be used at other retailers, even if they are owned by the same parent company.