How to check your REI gift card balance online

REI lets you check your gift card balance through their website without creating an account. Go to REI.com, scroll to the bottom of the page, and look for "Gift Card Balance" in the footer links. Click it, enter your 16-digit card number and the 4-digit PIN (usually on the back of the card), and the site will show your remaining balance instantly.

The balance check is free and takes about 30 seconds. You can do this as many times as you want — checking your balance does not use any of the card's value. If you have lost the PIN, you can still look up the balance by calling REI's customer service at 1-800-426-4840 and providing your card number.

Key Takeaways

  • Check your REI gift card balance online at REI.com using your card number and PIN, or by calling 1-800-426-4840.
  • REI gift cards do not expire and can be used in stores, online, or through the REI app for any merchandise or membership fees.
  • If your card is lost or stolen, contact REI immediately — they can freeze the card and issue a replacement if you have the original receipt or card number.
  • You can combine multiple REI gift cards in a single purchase, either by providing all card numbers at checkout or by asking a store associate to ring them together.

Using your REI gift card for purchases

Once you know your balance, you can spend the card anywhere REI operates: in physical stores, on REI.com, or through the REI Co-op app. At checkout in a store, hand the card to the cashier and they will process it like a regular payment card. Online, enter the card number and PIN in the payment section, just as you would a credit card.

REI gift cards work toward any purchase — clothing, gear, rentals, or even a Co-op membership renewal. If your purchase is less than the card balance, the remaining amount stays on the card. If your purchase is more than the balance, you can pay the difference with another payment method.

What happens if your card is lost or damaged

If your REI gift card is lost, stolen, or damaged, contact REI customer service at 1-800-426-4840 as soon as possible. Have your card number ready if you can find it, or your original receipt if you have one. REI can freeze the card to prevent unauthorized use and will issue a replacement card with the same balance.

The replacement process usually takes 7 to 10 business days. If you do not have the card number or receipt, REI may still be able to help if you can provide the original purchaser's information or the transaction details. Keep your receipt in a safe place — it is the easiest way to recover a lost card.

Gift card expiration and terms

REI gift cards do not expire. You can hold onto a card indefinitely and use it whenever you are ready. There are no monthly fees or inactivity charges that will eat away at the balance over time.

The card is tied to the balance amount only — it does not earn interest or rewards points on its own. However, if you are an REI Co-op member, purchases made with the gift card will still earn your member dividend at the end of the year, just like any other purchase.

Combining multiple REI gift cards

If you have more than one REI gift card, you can use them together in a single transaction. In a store, tell the cashier you want to pay with multiple cards and provide them one at a time. The cashier will process each card in sequence until the total purchase is covered or you run out of cards.

Online, you can only enter one card number per transaction. If you want to use multiple cards for an online purchase, you will need to split the order into separate transactions, or contact REI customer service to arrange it manually. Some customers find it easier to combine their cards into one by calling customer service, though this requires providing card numbers over the phone.

Troubleshooting balance check problems

If the balance check website says your card number or PIN is invalid, double-check that you have entered both correctly. The card number is 16 digits, and the PIN is 4 digits — both are case-sensitive if you are typing them. Make sure there are no extra spaces or characters.

If you still cannot see your balance, the card may be damaged or the magnetic strip may be worn. Try calling 1-800-426-4840 instead — REI can look up the balance using your card number alone. If the card was purchased more than a few years ago, it may have been deactivated due to inactivity, though REI does not officially expire cards. Customer service can confirm whether the card is still active.

Frequently Asked Questions

Can I use a REI gift card to buy a membership?

Yes. REI gift cards can be used to pay for a new Co-op membership or to renew an existing one. The card will cover the full membership fee, and any remaining balance stays on the card for future purchases.

What if I have a very small balance left on my card?

You can use the remaining balance toward any purchase, even if it is just a few dollars. There is no minimum amount required. If your purchase is larger than the balance, pay the difference with another payment method.

Do REI gift cards work at REI Garage stores?

Yes. REI gift cards are accepted at all REI locations, including REI Garage stores, which sell returned and clearance items. The card works the same way as it does at regular REI stores.

Can I transfer my REI gift card balance to someone else?

No. REI gift cards are not transferable once purchased. The balance is tied to that specific card number. If you want to give the card to someone else, you must give them the physical card itself.

Is there a way to reload an REI gift card?

No. REI gift cards cannot be reloaded or refilled. Once the balance is spent, the card is no longer usable. If you want to add more funds, you would need to purchase a new gift card.