Check your balance online, by phone, or in store

Old Navy lets you see how much money is left on your gift card through three methods: their website, a customer service phone line, or by asking a cashier in any Old Navy store. The online method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. In-store checking takes a few minutes but requires you to be near a location.

You will need the 16-digit card number printed on the front of your gift card for any of these methods. If the number is worn or faded, the back of the card usually has it as well, or you can visit a store and they can look it up for you.

Key Takeaways

  • Visit oldnavy.com/giftcard, enter your card number and PIN, and your balance appears instantly.
  • Call Old Navy customer service at 1-800-653-6289 and have your gift card number ready; they can tell you the balance over the phone.
  • Walk into any Old Navy or Gap Inc. store and ask a cashier to scan your card or look up the balance by number.
  • Your balance does not expire as long as there is money on the card, but check periodically to avoid losing track of unused funds.

Checking balance on the Old Navy website

Go to oldnavy.com and look for the gift card section, usually found under "Customer Service" or "Gift Cards" in the footer menu. Click on "Check Gift Card Balance" or a similar link. You will see a form asking for your card number and PIN.

Enter the 16-digit number from the front of your card and the four-digit PIN from the back. Click "Check Balance" and the site will display how much money remains. This method works on any device with internet access and takes less than a minute. If the site does not recognize your card number, double-check that you entered all 16 digits correctly, including any zeros at the start.

Checking balance by phone

Call Old Navy customer service at 1-800-653-6289. Have your gift card number and PIN ready before you call. A representative will ask you to provide these numbers and will tell you your current balance over the phone.

Wait times vary depending on the time of day and day of the week. Calling during off-peak hours — early morning or late evening on weekdays — usually means shorter waits. The phone line is open during Old Navy's standard business hours, which you can confirm on their website.

Checking balance in an Old Navy store

Walk into any Old Navy location and approach a cashier or customer service desk. Tell them you want to check your gift card balance. They can either scan the card directly or manually enter the card number into their system to pull up the balance.

This method works even if you have lost the PIN or cannot read the numbers on your card. Store staff can often help you recover or reset a PIN as well. If you are already shopping, this is the quickest option since you do not have to wait for a website or phone line.

What to do if your card is not recognized

If the website or phone line does not recognize your card number, the card may not have been activated yet. Some gift cards sold in stores require activation at checkout or online before they can be used. Check your receipt to see if activation was completed at the time of purchase.

If the card was a gift and you are not sure whether it was activated, visit a store and ask a cashier to check. They can see whether the card is active and help you activate it if needed. If you still cannot find the balance after checking all three methods, contact Old Navy customer service with your receipt or proof of purchase and they can investigate further.

Keeping track of your balance over time

Write down your balance after each purchase or check it online periodically if you use the card regularly. This prevents you from being surprised at checkout if the balance is lower than you thought. Many people forget about gift cards and lose track of how much remains.

Old Navy gift cards do not expire as long as there is money on them, but that does not mean the card will last forever — physical cards can wear out, get lost, or be damaged. If you have a balance you plan to use, check it every few months and use it before the card becomes unreadable or damaged.

Frequently Asked Questions

Do Old Navy gift cards expire?

No, Old Navy gift cards do not expire as long as there is a balance remaining on them. However, the physical card itself can wear out or be damaged over time, so it is a good idea to use your balance before that happens.

What if I lost my PIN?

Visit an Old Navy store and a cashier can look up your balance using just the card number. You can also call customer service and they may be able to help you retrieve or reset your PIN, though store staff is usually faster for this.

Can I check the balance on someone else's gift card?

Yes, you can check any gift card balance if you have the card number and PIN. These are printed on the card itself, so anyone holding the card can look up the balance online or by phone.

Why does the website say my card number is invalid?

Make sure you entered all 16 digits correctly, including any zeros at the beginning. If you are still getting an error, the card may not be activated yet. Visit a store or call customer service to confirm the card is active.