Check your balance online or in a store

Lululemon lets you see your gift card balance through their website, their mobile app, or by asking a store associate in person. The fastest route is usually the website or app — you'll get your balance in seconds without leaving home. If you're already at a Lululemon store, any associate can scan your card and tell you the balance on the spot.

You don't need to create an account or log in to check your balance online. Lululemon's balance checker is open to anyone with a gift card number.

Key Takeaways

  • Visit lululemon.com/gift-card-balance or use the Lululemon app to check your balance instantly without logging in.
  • You'll need your 16-digit gift card number and the 4-digit PIN on the back of the card to look up your balance online.
  • Any Lululemon store associate can scan your card and show you the balance during business hours.
  • Gift card balances don't expire, but you should keep your card in a safe place since Lululemon cannot replace a lost card.
  • If your card was damaged or the numbers are worn off, visit a store and bring your receipt or proof of purchase so an associate can help you.

Using the Lululemon website or app

Go to lululemon.com and look for the "Gift Card Balance" link, usually found in the footer or under account settings. On the mobile app, tap the menu icon and select "Gift Card Balance." You'll see a box asking for your card number and PIN.

Enter your 16-digit gift card number exactly as it appears on the front of the card. Then enter the 4-digit PIN printed on the back. Click "Check Balance" and your remaining balance will appear instantly. The balance shown is in US dollars if your card was purchased in the US, or Canadian dollars if purchased in Canada.

Lululemon's system updates in real time, so the balance you see reflects any purchases you made that day. If you just used your card in a store, the balance should update within a few minutes.

Checking your balance in a Lululemon store

Walk into any Lululemon location during business hours and hand your card to an associate. They'll scan it at the register and tell you your balance immediately. This method works even if you've lost the PIN or the numbers on your card are faded.

Store associates can also help if you have questions about how much a specific item costs, so you'll know whether your balance covers what you want to buy. Some stores may ask for your phone number or email to pull up your account, but this is optional and only for their records.

What to do if you can't find your card number or PIN

If your gift card is damaged and the numbers are illegible, visit a Lululemon store with your original receipt or proof of purchase. An associate can look up your card in their system using the receipt information and tell you your balance. They may also be able to issue you a replacement card with the same balance, though policies vary by location.

If you don't have a receipt, call Lululemon's customer service line. Have your name, email address, and the approximate date you received the card ready. They can search their records and help you recover your balance information.

Gift card expiration and replacement policies

Lululemon gift cards do not expire. You can use your balance whenever you want, even years after you received the card. There is no time limit on how long you can hold the card before spending it.

However, Lululemon cannot replace a lost or stolen gift card. Once a card is gone, the balance on it is gone too. For this reason, treat your gift card like cash and keep it in a safe place. If you're worried about losing it, consider using your balance soon after you receive it, or ask the person who gave it to you to write down the card number and PIN in a secure location.

Using your balance when you shop

When you're ready to spend your balance, bring your physical gift card to a Lululemon store or use it online. In a store, hand the card to the associate at checkout and they'll scan it. Online, enter your card number and PIN at the payment step, just as you would with a credit card.

If your balance is less than the total cost of your purchase, you can combine your gift card with another payment method — a credit card, debit card, or another gift card. Lululemon will deduct your full gift card balance first, then charge the remaining amount to your other payment method.

Frequently Asked Questions

Can I check my balance without the PIN?

No, Lululemon's online balance checker requires both your 16-digit card number and the 4-digit PIN. If you've lost the PIN, visit a store and an associate can scan your card to show you the balance without needing it.

Do Lululemon gift cards expire?

No, Lululemon gift cards never expire. You can use your balance at any time in the future. There is no deadline or time limit on when you must spend the card.

What happens if I lose my gift card?

Lululemon cannot replace a lost or stolen gift card. The balance is tied to the physical card, so if the card is gone, the balance cannot be recovered. Keep your card in a safe place and treat it like cash.

Can I use my gift card balance online and in stores?

Yes, your gift card works both online and in Lululemon stores. The balance is shared across both, so if you spend part of it online, the remaining balance is available the next time you shop in a store.

What if the numbers on my card are worn off?

Visit a Lululemon store with your original receipt or proof of purchase. An associate can scan your card or look up your information in their system and tell you your balance. They may also issue a replacement card with the same balance.