Check your Lulu gift card balance online or in the app

You can see your Lulu gift card balance by logging into your account on the Lululemon website or mobile app, then going to your account settings and selecting gift cards or wallet. The balance appears instantly. If you don't have an account yet, you'll need to create one with an email address and password before you can check a balance tied to that account.

If your gift card was added to your account during checkout or purchase, the balance is stored there. If you haven't added it to an account yet, you can do that at any time by entering the card number and PIN (found on the back of the physical card or in your email confirmation if it was sent digitally).

You can also ask a store associate to check your balance in person at any Lululemon location. Bring the physical card or have your email confirmation ready if it's a digital card.

Key Takeaways

  • Your Lulu gift card balance shows up instantly when you log into your account on the website or app and navigate to your gift cards section.
  • You need a Lululemon account to check a balance online; create one free with an email address if you don't have one yet.
  • A store associate can check your balance in person if you bring the physical card or have your digital card confirmation.
  • The PIN on the back of a physical card or in your email confirmation is required to add a gift card to your account.

Adding a gift card to your Lululemon account

To add a gift card to your account, log in on the website or app and go to your account settings. Look for an option to add a gift card, wallet, or stored value. Enter the card number and the PIN from the back of the card (or from your email if it's digital), then confirm. The balance will appear in your account immediately and will be ready to use at checkout.

Once a gift card is added to your account, the balance stays there until you spend it. You don't have to use it all at once — you can make multiple purchases and the remaining balance will carry over after each transaction.

Using your balance at checkout

When you're ready to buy something, your gift card balance will show as a payment option at checkout on the website or app. Select it as your payment method, and the purchase will be deducted from your balance. If your purchase costs more than your balance, you'll be asked to pay the difference with another payment method (credit card, debit card, or another gift card).

In a physical store, tell the cashier you want to use your gift card. They can look up your balance in the system using your account or the card number, then process the payment from your card.

What to do if your balance doesn't appear

If you added your gift card to your account but the balance isn't showing, try logging out and logging back in. Sometimes the system needs a moment to update. Clear your browser cache if you're on a computer, or close and reopen the app on your phone.

If the balance still doesn't appear after that, the card number or PIN may have been entered incorrectly. Try adding the card again, checking carefully that you've typed the numbers exactly as they appear. If you're still having trouble, contact Lululemon customer service through their website or visit a store — they can verify the card and add it to your account for you.

Gift cards that were sent by email

Digital gift cards sent by email include a unique code and PIN in the message. You can forward that email to yourself or save it somewhere you'll remember. To use the card, enter the code and PIN into your Lululemon account the same way you would for a physical card.

Digital cards work exactly like physical ones once they're added to your account — there's no difference in how you spend them or check your balance. Keep your email confirmation safe in case you need to reference the code or PIN later.

Expiration and terms

Lululemon gift cards do not expire, so you can use your balance whenever you want. There are no monthly fees or charges that reduce your balance over time. The balance is yours to spend at your own pace.

Gift cards can be used online, in stores, or through the app — anywhere Lululemon accepts payment. They cannot be transferred to another person's account once they're added to yours, but you can give someone an unused physical card or forward them a digital card email before you add it to your own account.

Frequently Asked Questions

Can I check my gift card balance without creating an account?

You can ask a store associate to check it for you in person, but online you'll need to create a free account. An account takes less than a minute to set up with just an email and password.

What happens if I lose my physical gift card?

If you've already added it to your Lululemon account, your balance is safe — it's stored in your account, not on the card itself. If you haven't added it yet, contact Lululemon customer service with your card number (if you have it) and they may be able to help you recover the balance.

Can I use my gift card balance to buy gift cards?

No, gift card balances cannot be used to purchase other gift cards. You can use your balance to buy clothing, accessories, and other products, but not to load money onto another gift card.

Does my balance transfer if I change my email address?

Yes, your gift card balance stays in your account even if you update your email. The balance is tied to your account, not to your email address.