Check your Loft gift card balance online or by phone

You can look up your Loft gift card balance through the Loft website, by calling customer service, or by visiting a store. The fastest method is usually the website — you enter your card number and PIN, and the balance appears instantly. If you don't have your PIN or prefer to speak with someone, calling Loft customer service will get you an answer in a few minutes.

Loft gift cards don't expire, so there's no rush to use the balance. However, keeping track of what you have left helps you plan purchases and avoid the frustration of a declined card at checkout.

Key Takeaways

  • Visit loft.com, select "Gift Cards," and choose "Check Balance" to look up your balance online without calling.
  • You'll need your 16-digit gift card number and the 4-digit PIN printed on the back of the card.
  • Call Loft customer service at 1-800-LOFT-USA (1-800-563-8872) if you don't have your PIN or prefer phone support.
  • Loft gift cards have no expiration date, so you can use your balance whenever you're ready.
  • If your card is damaged or you've lost the PIN, Loft can look up your balance using your card number and other identifying information.

Using the Loft website to check balance

Go to loft.com and look for the gift card section, usually found in the footer or under "Customer Service." Select "Check Balance" or a similar option. You'll see a form asking for your 16-digit card number and your 4-digit PIN.

The PIN is printed on the back of your physical gift card, below or near the card number. Enter both pieces of information and click the button to retrieve your balance. The page will show your current balance and the date of your last transaction.

If you can't find the gift card balance tool on the website, try searching for "Loft gift card balance" in your browser — this often pulls up a direct link to the balance checker.

Calling Loft customer service for balance information

Loft customer service can look up your balance over the phone. Call 1-800-LOFT-USA (1-800-563-8872) and have your gift card number ready. A representative will ask for your card number and may ask for the last four digits of the phone number or email address associated with the purchase, depending on how the card was bought.

Phone support is useful if you've misplaced your PIN, if your card is damaged and you can't read the numbers clearly, or if the website tool isn't working. Customer service hours vary, so check loft.com for current phone support availability.

What to do if you can't find your PIN

If your gift card is damaged or you've thrown away the packaging and can't locate your PIN, you don't need it to get your balance. Call Loft customer service with your card number, and they can retrieve your balance using other information like the original purchase phone number or email address.

You will need your PIN to make a purchase online, however. If you've lost it permanently, Loft customer service can sometimes issue a replacement card or transfer your balance to a new card. Ask about this option when you call.

Using your balance at checkout

When you shop online at loft.com, you can enter your gift card number and PIN at checkout just like a credit card. In a physical Loft store, hand the card to the cashier and they'll swipe or scan it. The purchase amount will be deducted from your balance.

If your purchase is larger than your remaining balance, you can pay the difference with another payment method — most stores allow you to split the payment between your gift card and a credit card or debit card.

Gift card balance and expiration

Loft gift cards do not expire. Your balance will remain on the card indefinitely, so you can use it whenever you choose. This is different from some retailers that add expiration dates or monthly fees to gift cards.

Keep your card in a safe place, just as you would a credit card. If your card is lost or stolen, contact Loft customer service right away with your card number. They can flag the card and may be able to issue a replacement if the balance hasn't been used.

Frequently Asked Questions

Can I check my Loft gift card balance without the PIN?

You can call Loft customer service and provide your card number and other identifying information to get your balance without the PIN. The online balance checker on the website does require your PIN, so phone support is your option if you've lost it.

What if my gift card number is worn off and I can't read it?

Call Loft customer service with any information you have — the last four digits, the original purchase email, or the phone number used to buy the card. They can search their system and help you recover your balance or issue a replacement card.

Can I transfer my Loft gift card balance to another card?

Loft customer service can sometimes transfer your balance to a new card if your original card is damaged or lost. Call 1-800-LOFT-USA to ask about this option and what information you'll need to provide.

Do Loft gift cards work at Loft Outlet stores?

Loft gift cards typically work at both regular Loft stores and Loft Outlet locations. If you have questions about where your specific card can be used, call customer service or ask a cashier in the store.