How to check your Landry's gift card balance

You can check your Landry's gift card balance in three ways: online through the Landry's website, by phone, or in person at any Landry's location. The online method is fastest — go to the Landry's gift card page, enter your card number and PIN, and your balance appears immediately. If you do not have internet access, call the Landry's customer service line (the number is printed on the back of your card) and a representative will look up your balance while you wait. You can also walk into any Landry's restaurant or entertainment venue and ask a staff member to swipe your card to show the remaining amount.

Keep your gift card number and PIN in a safe place. If you lose the card itself, you may still be able to recover the balance if you have the card number and PIN written down elsewhere. Landry's does not automatically replace lost cards, so protecting this information matters.

Key Takeaways

  • Check your balance online at the Landry's website, by phone using the number on your card, or in person at any Landry's location.
  • Your balance does not expire as long as there is money remaining on the card, but some states have laws about dormancy fees after a set period of inactivity.
  • Landry's gift cards work at all Landry's-owned restaurants and entertainment venues, including Rainforest Cafe, Bubba Gump Shrimp, and Saltgrass Steakhouse.
  • If your card is lost or stolen, contact Landry's customer service with your card number and PIN to report it and discuss your options.

Where you can use a Landry's gift card

Landry's gift cards are accepted at all restaurants and entertainment venues owned by Landry's Inc., which is a large portfolio of brands. This includes Landry's Seafood House locations, Rainforest Cafe, Bubba Gump Shrimp Company, Saltgrass Steakhouse, Claim Jumper, Mastro's Steakhouse, Morton's The Steakhouse, McCormick & Schmick's, Truluck's, Oceanaire, Landry's Restaurants, and several entertainment properties. The card does not work at third-party restaurants or retailers — only at Landry's-owned establishments.

You can use your gift card for food, beverages, and merchandise at these locations. Some venues may have restrictions on what the card covers (for example, some entertainment venues may not allow gift cards to be used for certain add-ons or premium experiences), so it is worth asking staff when you arrive if you are unsure.

What happens to your balance over time

Your Landry's gift card balance does not expire as long as there is money on the card. You can hold onto the card indefinitely and use it whenever you choose. However, some states have dormancy laws that require companies to charge a monthly fee if a gift card has not been used for a certain period — usually 12 to 24 months. If your state has such a law, Landry's will deduct a small monthly fee from your balance once that dormancy period passes.

To avoid dormancy fees, use your card periodically or check your balance at least once a year. If you live in a state with dormancy protections, Landry's is required to disclose the fee amount and timing in writing, usually on the back of the card or in the terms provided at purchase. If you are unsure whether your state has dormancy laws, contact Landry's customer service — they can tell you what applies to your card.

If your card is lost, stolen, or damaged

If your Landry's gift card is lost or stolen, contact Landry's customer service as soon as possible with your card number and PIN. Landry's does not automatically replace lost cards or refund the balance, but if you have the card number and PIN documented, you may be able to demonstrate the balance and discuss options with customer service. The sooner you report it, the better — this creates a record in case someone else tries to use the card.

If your card is physically damaged (cracked, faded, or unreadable), you can bring it to any Landry's location and ask for a replacement. Staff can transfer the remaining balance to a new card. You do not need to provide proof of purchase — the card itself is the proof of value.

Using your balance at the register

When you are ready to use your gift card, hand it to the cashier or server and tell them you are paying with a gift card. They will swipe or scan the card, and the purchase amount will be deducted from your balance. If your balance is lower than your total bill, you can pay the difference with another payment method — most Landry's locations accept this split payment. The cashier will show you the remaining balance on your receipt or on the register screen.

Keep your receipt. It shows the transaction date, amount spent, and remaining balance. If there is ever a dispute about what was charged or what your balance should be, the receipt is your proof of the transaction.

Gift card terms that vary by location and state

Landry's gift card rules are shaped by state law, which means some terms differ depending on where you live or where you use the card. Most states require that gift card balances not expire, but some allow expiration dates if they are clearly disclosed. A few states require companies to allow cardholders to transfer balances to a new card at no charge if the original card is damaged. Dormancy fees, if allowed, vary by state — some states ban them entirely, while others allow them only after 12 to 24 months of inactivity.

If you have a question about your specific card or situation, Landry's customer service can tell you what rules apply based on your state. You can also contact your state's attorney general office or consumer protection agency if you believe Landry's is not following your state's gift card laws.

Frequently Asked Questions

Can I transfer my Landry's gift card balance to someone else?

Landry's does not offer a direct transfer of balance from one card to another. However, you can give the physical card to someone else and they can use it. If you want to split a balance between two people, you would need to use the card yourself and pay the difference with another method, or give the full card to one person.

What if I see a charge on my card that I did not make?

Contact Landry's customer service immediately with your card number, the transaction date, and the amount. Provide the receipt if you have it. Landry's will investigate the charge and work with you to resolve it. Keep records of all your communications in case you need to escalate the dispute.

Do Landry's gift cards work online or for delivery orders?

This depends on the specific restaurant and whether they offer online ordering or delivery. Some Landry's-owned restaurants accept gift cards for online orders, while others do not. Call the location you want to order from or check their website to confirm whether gift cards are accepted for delivery or online payment.

Can I reload money onto my Landry's gift card?

Landry's gift cards are not reloadable — once the balance is spent, the card cannot be refilled. You would need to purchase a new gift card if you want additional funds. Some locations may allow you to add a new card to an account, but the original card itself cannot be reloaded.