Check your balance online, by phone, or in-store

You can find out how much money is left on your Walmart gift card in three ways: through Walmart's website, by calling their customer service line, or by asking a cashier in any Walmart store. The website and phone methods take a few minutes and work from anywhere. In-store checking is instant if you're already shopping.

Each method requires the same information: your gift card number and, for online checking, the card's PIN (the last four digits printed on the back). You don't need to create an account or log in to check a balance — Walmart will show it to you with just the card details.

Key Takeaways

  • Visit Walmart.com/giftcards and enter your card number and PIN to see your balance instantly online.
  • Call Walmart's gift card customer service at 1-800-625-8118 to have a representative check your balance over the phone.
  • Take your physical card to any Walmart store and ask a cashier to scan it or look up the balance for you.
  • Your balance does not expire, so you can check it whenever you're ready to use the card.
  • If your card is damaged or the number is worn off, bring it to a Walmart store and staff can help you recover the balance.

Checking balance on Walmart's website

Go to Walmart.com/giftcards and look for the "Check Balance" link. You'll see a box asking for your gift card number — this is the 16-digit number printed on the front of the card. Below that, enter the PIN, which is the last four digits on the back of the card (sometimes printed below the barcode).

Click the button to check balance, and Walmart will display how much money remains on the card. This method works on any device with internet access and takes less than a minute. The balance shown is current as of that moment, so if you've used the card recently, the amount reflects those purchases.

Checking balance by phone

Call Walmart's gift card customer service line at 1-800-625-8118. A representative will ask for your gift card number and can look up your balance while you're on the call. This method works during Walmart's customer service hours, which vary but typically run from early morning to late evening, seven days a week.

Have your card in front of you when you call so you can read the number quickly. The representative can also help if you have questions about where the card number or PIN is located, or if your card is damaged and you need help recovering the balance.

Checking balance in a Walmart store

Bring your physical gift card to any Walmart store and ask a cashier or customer service desk associate to check the balance for you. They can scan the card or manually enter the number into their system and will tell you the balance immediately. This is the fastest option if you're already in the store and planning to use the card.

You don't need to make a purchase or have an account to ask for this service. Any Walmart employee at the registers or customer service desk can help, and there's no charge for checking.

What to do if you can't find your card number

The 16-digit gift card number is printed on the front of the card. If the number is faded, worn off, or the card is damaged, you have two options: take the physical card to a Walmart store, or call customer service at 1-800-625-8118 with any other information you have about the card (such as when or where you received it).

Walmart store associates can often recover the balance from a damaged card by scanning it or looking it up in their system. If the card is too damaged to read or scan, customer service can sometimes help you transfer the balance to a new card, though this process may take a few business days.

Understanding gift card expiration and holds

Walmart gift cards do not expire, so you can check your balance and use the card whenever you want — there's no deadline. The balance stays on the card until you spend it or until the card is lost or stolen.

If you haven't used your card in a long time and want to confirm the balance is still there, checking online or by phone will show you the current amount. Walmart does not deduct fees for inactivity or charge you for holding a balance.

Frequently Asked Questions

Do I need to create a Walmart account to check my gift card balance?

No. You can check your balance on Walmart.com/giftcards without logging in or creating an account. You only need your card number and PIN. If you have a Walmart account, you can also add the gift card to your account for easier tracking, but it's not required.

What if the website or phone line says my card has no balance?

If you recently used the card, the balance shown online or by phone reflects that purchase. If you haven't used it and the balance shows zero, the card may have been used by someone else, or there may have been an error when the card was loaded. Contact Walmart customer service at 1-800-625-8118 with your receipt or proof of purchase to investigate.

Can I check the balance on someone else's gift card?

Yes. Anyone with the card number and PIN can check the balance online or by phone. If you received a Walmart gift card from someone, you can look up the balance yourself using the methods above.

How often should I check my balance?

You can check as often as you want — there's no limit. Many people check before shopping to make sure they have enough for their purchase, or after using the card to see what's left. Checking your balance does not affect the card or the money on it.