Check your balance online through your Amazon account
The fastest way to see how much money is on your Amazon gift card is to sign into your Amazon account and look at your gift card balance directly. Amazon shows this balance in your account settings, and it takes about 30 seconds. You do not need to make a purchase or contact customer service.
Go to amazon.com and sign in with your email and password. Once you are logged in, hover over or tap the "Account & Lists" menu in the top right corner. Select "Your Account" from the dropdown. On the next page, look for a section called "Gift cards" or "Gift card balance" — the exact wording varies slightly depending on whether you are on a computer or phone. Click or tap on it, and Amazon will display your current balance in dollars and cents.
If you have multiple gift cards linked to your account, Amazon lists each one separately with its own balance. This method works whether you received a physical card, a digital code by email, or a gift card loaded directly to your account by someone else.
Key Takeaways
- Your Amazon gift card balance appears in your account settings under "Gift cards" or "Gift card balance" when you are signed in.
- You can check your balance on a computer, phone, or tablet using the same method — no app download required.
- If you have not redeemed your gift card code yet, you must enter the code first before the balance will show in your account.
- Amazon customer service can tell you your balance over the phone or through chat if you cannot access your account online.
Redeem your gift card code first if you have not already
If someone gave you a gift card code but you have not entered it into your Amazon account yet, you need to redeem it before the balance will appear in your account. An unredeemed code does not automatically show up — you have to add it yourself.
To redeem a code, sign into your Amazon account and go to the gift card section (same place you would check your balance). Look for a button or link that says "Redeem a gift card" or "Enter your code." Type or paste the code exactly as it appears — codes are case-sensitive and include both letters and numbers. Amazon will confirm the amount and add it to your account balance immediately. After that, you can use the balance to buy anything on Amazon.
If the code does not work, check that you typed it correctly. Common mistakes include confusing the letter O with the number 0, or the letter I with the number 1. If you still cannot redeem it, take a photo of the code and contact Amazon customer service — they can help troubleshoot or reissue the code if it is damaged or expired.
Use the Amazon mobile app to check on the go
The Amazon mobile app shows your gift card balance the same way the website does, and some people find it faster on a phone. Download the Amazon app from the Apple App Store or Google Play Store, sign in, and tap the menu icon (three horizontal lines) at the bottom right of the screen.
From there, tap "Your Account," then scroll down to find "Gift cards" or "Gift card balance." The balance will display immediately. The app syncs with your online account, so the number you see is always current — if you spend part of your balance on a purchase, the app updates within seconds.
Contact Amazon customer service if you cannot access your account
If you forgot your password, do not have internet access, or cannot find the gift card section in your account, Amazon customer service can look up your balance for you. You do not need to provide the full gift card code — just your account email address is usually enough.
You can reach Amazon customer service through the website by going to amazon.com/contact-us, or by calling the phone number listed there. Wait times vary, but chat support is often faster than phone during busy hours. Have your account email ready when you contact them, and they will tell you your balance within a few minutes.
What to do if your balance seems wrong
If the balance you see does not match what you expected, a few things might have happened. First, check whether you have made any purchases since the gift card was added — Amazon automatically uses your gift card balance before charging a credit card, so any recent orders would reduce the balance.
Second, if someone else has access to your account (a family member or roommate), they may have made purchases using your gift card balance. You can see your order history by going to "Your Orders" in your account to check what was bought and when.
Third, if the gift card was very old, it is possible it expired, though Amazon gift cards do not expire as long as your account remains active. If you believe there is an error — for example, you redeemed a $50 card but your balance shows $40 — contact Amazon customer service with the original gift card code or receipt, and they can investigate.
Frequently Asked Questions
Do Amazon gift cards expire?
Amazon gift cards do not expire as long as your account is active. However, if your account has been inactive for a very long time and Amazon closes it, the balance may be lost. To be safe, use your gift card balance within a year or two of receiving it.
Can I check my balance without signing into my account?
No. Amazon requires you to be signed in to see your gift card balance for security reasons. If you do not have an account yet, you can create one for free using an email address, and then you can redeem and check your balance.
What if I have a physical gift card and lost the code?
If you have the physical card but cannot read the code, contact Amazon customer service with the card itself or a photo of it. They can look up the code and help you redeem it. If the card is damaged, they may reissue it.
Can I transfer my gift card balance to someone else?
No. Once a gift card is redeemed to your account, the balance is tied to that account and cannot be moved or transferred. You can use the balance to buy items and send them as gifts, but you cannot send the balance itself to another person.
Why does my balance show $0 after I redeemed a card?
If you redeemed a card and the balance shows zero, you may have made a purchase immediately after redeeming it, or someone else with access to your account may have used it. Check your order history to see what was bought. If you did not make any purchases, contact Amazon customer service right away.