Check your balance online or in store

Hobby Lobby does not publish a single national website where you can look up a gift card balance. Instead, you check through the store's customer service line or by visiting a physical location. Call 1-800-888-0321 during business hours — the automated system will ask for your card number and PIN (the last four digits printed on the back of most Hobby Lobby gift cards). The system will read your remaining balance aloud.

If you prefer to check in person, walk into any Hobby Lobby store and ask a cashier to scan your card. They can tell you the balance immediately and print a receipt showing it. This method works whether or not you have your PIN, since the cashier can look it up by card number alone.

Some Hobby Lobby locations may have a self-service kiosk near the registers, though this is not standard across all stores. Call ahead if you want to confirm your specific location has one before making a trip.

Key Takeaways

  • Call 1-800-888-0321 to hear your balance through an automated system, or visit any Hobby Lobby store and ask a cashier to scan your card.
  • You will need your gift card number and the PIN (usually the last four digits on the back) to use the phone system, but not to check in store.
  • Hobby Lobby gift cards do not expire and do not lose value over time, so you can use them whenever you are ready.
  • If your card is damaged or the number is worn off, bring it to a store location and staff can look up the balance by scanning what remains of the card.

What happens if you lose your card

If your gift card is lost or stolen, contact Hobby Lobby customer service at 1-800-888-0321 as soon as possible. Provide the card number if you have it (check your receipt or email confirmation if the card was purchased online). Hobby Lobby can flag the card to prevent unauthorized use, though the company does not may provide a replacement or refund if the card has already been spent.

If you do not have the card number, bring your original receipt to a Hobby Lobby store. Staff can look up the transaction and provide the card number, which you can then report to customer service. Keep your receipt in a safe place for this reason — it is the fastest way to recover a lost card's number.

Once you report the card, Hobby Lobby will monitor it for activity. If someone uses it before you report it, document the unauthorized charges and contact customer service again with that information. The company's fraud policies vary, so ask what documentation they need from you.

Using your balance in store and online

Hobby Lobby gift cards work at any U.S. Hobby Lobby location. You can also use them on the Hobby Lobby website (hobbylobby.com) by entering the card number and PIN at checkout. The card will be charged for the full amount of your purchase up to the remaining balance.

If your purchase is larger than your gift card balance, you can pay the difference with another payment method — credit card, debit card, or another gift card. Hobby Lobby does not issue change in cash if your gift card has more value than your purchase; instead, the remaining balance stays on the card for future use.

When you use your card online, keep your receipt or order confirmation. This record shows the transaction date and the new balance, which is useful if you need to dispute a charge or verify what you spent later.

Gift card terms and expiration

Hobby Lobby gift cards do not expire and do not charge maintenance or inactivity fees. This means you can hold onto a card indefinitely without losing its value. There is no time limit on when you must use it.

The card itself may wear out over time — the magnetic stripe or numbers may become unreadable — but this does not affect your balance. If the physical card stops working, bring it to a store with your receipt or card number, and staff can issue you a replacement card with the same balance transferred to it.

Replacing a damaged or unreadable card

If your gift card's magnetic stripe no longer works or the printed numbers have faded, the balance is still safe. Bring the card to any Hobby Lobby store and explain the problem to a cashier or customer service representative.

Staff will scan or manually look up the card using the card number and your receipt. Once they confirm the balance, they can print a new card with the same value transferred to it. This process usually takes a few minutes and does not cost you anything. If you do not have your receipt, provide the card number if it is still partially readable, or call customer service first to retrieve it.

Frequently Asked Questions

Can I check my gift card balance without the PIN?

Yes. Visit any Hobby Lobby store and ask a cashier to scan your card — they can look up the balance without a PIN. The phone system does require a PIN, but the in-store method does not.

What if the card number is worn off or unreadable?

Bring the card itself to a Hobby Lobby store. Staff can scan what remains of it or look it up in the system. If scanning does not work, provide your original receipt and they can retrieve the card number that way.

Can I transfer my balance to someone else?

Hobby Lobby does not transfer balances between cards or allow you to give your balance to another person through the company. The card is tied to the card number itself. You can give the physical card to someone else, and they can use it as long as they have the card and PIN.

Do Hobby Lobby gift cards work at other stores?

No. Hobby Lobby gift cards are only valid at Hobby Lobby stores and on hobbylobby.com. They cannot be used at other retailers, even those owned by the same parent company.

What if I have a very old gift card?

Old Hobby Lobby gift cards still hold their value. Bring the card to a store or call customer service with the card number. If the card is too damaged to scan, staff can look up the balance using your receipt or the card number you provide.