Check your balance online or by phone
Hannaford lets you look up your gift card balance through their website or by calling customer service. You do not need to be in a store or have the card with you to check — you only need the card number and, on the website, the PIN on the back.
The fastest method is the Hannaford website. Go to hannaford.com, find the gift card balance checker (usually in the customer service or gift cards section), enter your 16-digit card number and the 4-digit PIN printed on the back, and your balance appears instantly. If you cannot find the tool, search "check gift card balance" on their site or call the number on the back of your card.
You can also call Hannaford customer service directly. The phone number is printed on the back of your gift card. Have your card number and PIN ready, and a representative will tell you the balance over the phone. Wait times vary by time of day, but this method works if you do not have internet access or prefer to speak to someone.
Key Takeaways
- Visit hannaford.com and use the gift card balance checker with your card number and PIN to see your balance instantly online.
- Call the customer service number on the back of your card if you prefer to check by phone.
- You need the 16-digit card number and 4-digit PIN from the back of the card to check your balance either way.
- Hannaford does not charge a fee to check your balance, and you can do it as many times as you want.
- If your card is damaged or you cannot read the number, visit a Hannaford store and ask a cashier to look up the balance for you.
What happens if you lose your card number or PIN
If you have the physical card but cannot read the number or PIN clearly, take it to any Hannaford store and ask a cashier to help you. They can look up the balance using the card itself and can also help you replace a damaged card if needed.
If you have lost the card entirely and do not remember the number, contact Hannaford customer service by phone. Explain that you lost the card and provide any information you have — the approximate purchase date, the amount it was loaded with, or who gave it to you. A representative may be able to locate it in their system and tell you the balance, though this depends on how much information you can provide.
Checking balance before you shop
Many people check their balance before going to the store so they know how much they can spend. This is especially useful if the card was a gift and you are not sure how much money is on it, or if you have been using it for a while and want to know what is left.
If your balance is lower than you expected, the card may have been used by someone else, or there may have been a transaction you forgot about. If you believe the card was used without your permission, contact Hannaford customer service right away with the card number and details of when you last used it. They can review the transaction history and may be able to help if there was fraud.
Using your balance in the store
When you are ready to use the card, bring it to any Hannaford checkout. Tell the cashier you are paying with a gift card, and they will swipe or scan it like a regular payment card. The balance will be deducted from your purchase.
If your purchase is more than the card balance, you can pay the difference with another payment method — cash, debit card, or credit card. The cashier will run the gift card first, then ask for payment for the remaining amount. If your purchase is less than the balance, the leftover amount stays on the card for your next visit.
Gift cards that expire or stop working
Hannaford gift cards do not have an expiration date, so you can use the balance whenever you want — even years after you receive the card. However, if a card is damaged, lost, or stolen, you should report it to Hannaford as soon as possible.
If you try to use your card and it does not work at checkout, the card may be damaged or there may be a technical issue. Ask the cashier to try swiping it again, or ask them to manually enter the card number. If it still does not work, contact Hannaford customer service with your card number so they can investigate.
Hannaford gift cards bought from third-party sellers
If you bought a Hannaford gift card from a retailer other than Hannaford — such as a grocery delivery service, a discount card reseller, or an online marketplace — the balance-checking process is the same. Use the card number and PIN to check your balance on Hannaford's website or by phone.
However, if the card does not work or the balance is different from what you paid for, contact the seller you bought it from first. They may have sold you a card with a lower balance than advertised, or there may have been an error during purchase. If the seller cannot help, then contact Hannaford with your receipt and card number.
Frequently Asked Questions
Do I need the physical card to check my balance?
No. You only need the 16-digit card number and 4-digit PIN, which are printed on the back of the card. If you have written these down or have a receipt showing the card number, you can check your balance without having the card in front of you.
Is there a fee to check my gift card balance?
No. Hannaford does not charge you to check your balance online or by phone. You can check as many times as you want at no cost.
What if my balance is zero but I have not used the card?
If you have never used the card and the balance shows zero, the card may not have been activated when it was purchased, or there may have been an error. Contact Hannaford customer service with your card number and the date you received it. They can investigate and may be able to restore the balance if there was a mistake.
Can I transfer my balance to a different gift card?
Hannaford does not transfer balances between cards. However, you can use your current card to make purchases, and if you receive a new Hannaford gift card, you can use that one separately. If your card is damaged and you need a replacement, contact Hannaford and they can issue you a new card with the same balance.