Check your balance online or by phone
Five Below does not have a dedicated balance-checker on their website, so you will need to contact them directly. Call their customer service line at 1-855-540-2335 and have your gift card number ready — they can tell you the exact balance in a few minutes. If you prefer not to call, you can also visit a Five Below store in person and ask an employee to scan your card at the register.
Keep your gift card number in a safe place. The 16-digit number on the front of the card is what you need to provide, along with any PIN if one was issued with your card. Customer service representatives can look up your balance using only the card number, so you do not need the physical card present to check.
Key Takeaways
- Five Below customer service at 1-855-540-2335 can check your balance over the phone using only your card number.
- You can also visit any Five Below store and ask an employee to scan your card at a register to see the balance.
- Keep your 16-digit card number in a safe place so you can check your balance anytime without the physical card.
- Five Below does not charge a fee for checking your balance or for inactivity on gift cards.
What happens if your card has no balance
Once your Five Below gift card reaches zero, you cannot use it for purchases. The card itself does not expire, but a card with no remaining balance has no value. Five Below does not reissue or replace depleted gift cards, so if you still have the physical card, you can keep it but will not be able to spend from it.
If you received a gift card as a present and it arrived with zero balance, contact Five Below customer service right away. This is rare but can happen if the card was damaged during shipping or if there was an error when the card was loaded. They can investigate and may be able to resolve the issue.
Using your balance in-store and online
You can spend your Five Below gift card balance at any Five Below location or on their website at fivebelow.com. In-store, hand the card to the cashier and they will process it like a regular payment method. Online, enter your card number at checkout under the payment options — the system will apply your balance to your order total.
If your gift card balance does not cover your entire purchase, you can combine it with another payment method. For example, you could use your gift card for part of the order and pay the remaining amount with a debit card or credit card. Five Below will process the gift card first, then charge your other payment method for the difference.
Gift card terms and protections
Five Below gift cards do not expire and do not lose value due to inactivity. This means you can hold onto your card for as long as you want without worrying about losing the balance. There are no monthly fees or maintenance charges that reduce your balance over time.
If your gift card is lost or stolen, contact Five Below customer service as soon as possible. Provide your card number if you have it written down somewhere. While Five Below cannot may provide replacement of a lost card, they may be able to help depending on how the card was purchased and whether you have proof of the original purchase.
Troubleshooting a card that will not work
If your gift card is declined at checkout, the most common reason is that the balance is zero or lower than your purchase amount. Ask the cashier or check online to confirm your current balance before trying again. Another possibility is that the card number was entered incorrectly — double-check all 16 digits if you are shopping online.
Damaged cards sometimes fail to scan or read. If the magnetic stripe on the back is scratched or worn, or if the numbers on the front are faded, the card may not process. Visit a store and ask an employee to try scanning it, or call customer service to confirm your balance and troubleshoot the issue. Five Below may be able to issue a replacement card if the original is physically damaged.
Where your gift card came from matters
Five Below gift cards purchased directly from Five Below or from authorized retailers like Target or Walmart work the same way. However, if you received a card from a third-party reseller or marketplace, verify that it is legitimate before using it. Counterfeit or fraudulent gift cards do exist, and using one could result in the card being declined or your account being flagged.
If you bought a Five Below gift card from an unexpected source or at a steep discount, be cautious. Legitimate gift cards should have clear branding, a readable card number, and a security code or PIN. If anything looks off or the card does not work when you try to use it, contact Five Below customer service with details about where you purchased it.
Frequently Asked Questions
Can I check my Five Below gift card balance without calling?
Yes. Visit any Five Below store and ask an employee to scan your card at the register to see your balance. You can also call customer service at 1-855-540-2335 if you prefer to check by phone. Five Below does not offer an online balance checker on their website.
Do Five Below gift cards expire?
No. Five Below gift cards do not expire and do not lose value over time. You can use your card whenever you want, and there are no fees for holding it. The balance will remain the same until you spend it.
What if I lost my gift card?
Contact Five Below customer service at 1-855-540-2335 as soon as possible and provide your card number if you have it. While replacement is not may provide, Five Below may be able to help depending on the circumstances and whether you have proof of purchase. Act quickly, as someone else could use the card if they find it.
Can I combine my gift card with another payment method?
Yes. If your gift card balance does not cover your full purchase, you can use it along with a credit card, debit card, or other payment method. Five Below will process the gift card first, then charge your other payment method for the remaining amount.
Why was my gift card declined?
The most common reason is that your balance is zero or less than your purchase total. Check your balance first. Other causes include a damaged card with an unreadable magnetic stripe, an incorrectly entered card number, or a card from an unauthorized seller. Call customer service if the problem persists.