Check your balance online at GameStop's website

GameStop lets you look up your gift card balance without going to a store. Go to gamestop.com, scroll to the bottom of the page, and click the link that says "Check Gift Card Balance" or "Gift Card Balance." You'll see a box asking for your card number and PIN.

Your card number is the 16 digits on the front of the card. The PIN is a 4-digit code on the back, usually printed above or below the magnetic stripe. Enter both and click the button to see your current balance. The page will show you the exact amount remaining on the card.

This method works whether your card is physical or digital. If you received a digital gift card by email, the card number and PIN will be in that email. You can check the balance as many times as you want — looking it up does not use any money.

Call GameStop customer service to verify balance over the phone

If you prefer to speak with someone, you can call GameStop's customer service line at 1-800-883-8895. Have your card number and PIN ready when you call. A representative will look up your balance and tell you how much money is on the card.

This option works during GameStop's business hours. Wait times vary depending on how busy the line is. If you're calling from outside the United States, check GameStop's website for the correct international number.

Ask a GameStop store associate to check in person

You can walk into any GameStop location and ask an employee to scan your card or look up the balance manually. Bring the physical card with you, or have the card number and PIN written down if you have a digital card.

Store associates can check your balance instantly at the register. This is useful if you're already shopping and want to know how much you have before making a purchase. Some stores may be busier than others, so you might have a short wait.

Key Takeaways

  • The fastest way to check your GameStop gift card balance is online at gamestop.com using your 16-digit card number and 4-digit PIN.
  • You can call GameStop customer service at 1-800-883-8895 during business hours to have a representative look up your balance.
  • Any GameStop store will scan your card or manually check the balance at no cost.
  • Checking your balance does not use any of the money on the card.
  • Digital gift cards sent by email contain the card number and PIN you need to check the balance online.

What to do if your card number or PIN is damaged

If the numbers on your physical card are worn, faded, or scratched so you cannot read them, you have options. Try calling GameStop customer service at the number above — they may be able to look up your card using other information, such as the email address associated with the purchase or the date you received it.

If you bought the card in a store, you can also bring your receipt to that location. GameStop may be able to look up the card using the receipt information. Keep receipts for gift cards for this reason.

Understanding digital versus physical GameStop gift cards

A physical GameStop gift card is a plastic card you hold in your hand. It has a card number printed on the front and a PIN on the back. You can use it in stores or online at gamestop.com.

A digital GameStop gift card is sent to you by email. It contains a card number and PIN in the email message. You use the same card number and PIN to shop online or in stores — you do not need to print anything or bring the email with you, though it's smart to save it.

Both types work the same way when you check the balance. Both can be used at GameStop locations or on the website. The main difference is that a physical card is tangible and a digital card exists only in email.

Frequently Asked Questions

Can I check my balance if I lost the PIN?

The PIN is printed on the back of physical cards and included in the email for digital cards. If you lost the physical card entirely, call GameStop customer service — they may be able to help you recover the PIN or look up your balance another way. If you deleted the email with your digital card, check your email trash or spam folder.

Does checking my balance online cost anything?

No. Looking up your balance on gamestop.com, calling customer service, or asking a store associate to check it are all free. None of these methods charge a fee or use any money from your card.

What if the balance shows zero but I haven't used the card?

This is rare but can happen if the card was never activated or if there was an error during purchase. Contact GameStop customer service with your receipt or proof of purchase. They can investigate whether the card was loaded with money and help resolve the problem.

Can I check someone else's gift card balance?

You can check the balance of any card if you have the card number and PIN. GameStop does not require you to prove you own the card. If you're checking a card you received as a gift, you have the information you need.