How to check your Fanatics gift card balance
You can check your Fanatics gift card balance in three ways: online through the Fanatics website, by phone, or in a Fanatics retail store. The fastest method is usually the website, which shows your balance instantly without waiting for a customer service representative.
To check online, go to Fanatics.com and look for a "Gift Card Balance" or "Check Balance" link, typically found in the footer or account menu. You will need to enter your gift card number and, if the card has one, the PIN on the back. The balance appears immediately on your screen.
If you prefer to call, Fanatics customer service can look up your balance over the phone. You will need your gift card number ready. Phone wait times vary depending on how busy their lines are, so checking online is usually faster if that option works for you.
Key Takeaways
- Check your balance online at Fanatics.com by entering your card number and PIN, or call customer service with your card number ready.
- Fanatics gift cards do not expire, but the balance can be lost if the card itself is damaged or the account becomes inactive for an extended period.
- If your card is lost or stolen, contact Fanatics customer service immediately with your card number so they can freeze the balance and issue a replacement.
- Gift card balances cannot be transferred to another person's account, but you can use the card to make purchases for anyone.
What happens if you lose your gift card
If your Fanatics gift card is lost or stolen, contact Fanatics customer service as soon as you realize it is missing. Have your gift card number available when you call. Fanatics can freeze the balance on your card to prevent unauthorized use, though they cannot may provide protection if someone has already spent the balance.
Once the balance is frozen, Fanatics can issue a replacement card with the same balance transferred to it. This process typically takes several business days. You will receive the new card by mail at the address on file with your account.
If you do not have your original card number written down anywhere, Fanatics may still be able to look up the card using your email address or phone number if you purchased it directly from them. If the card was a gift from someone else, you may need to contact that person for the card number.
Gift card expiration and account inactivity
Fanatics gift cards do not have an expiration date printed on them, meaning the balance does not disappear after a certain number of years. However, some states have laws that require companies to turn over unused gift card balances to the state after a long period of inactivity, typically three to five years depending on where you live.
To keep your balance safe, use your card or check the balance at least once every few years. If your account shows no activity for an extended period, Fanatics may mark it as inactive, and the balance could be subject to state unclaimed property laws. Checking your balance online counts as account activity and helps prevent this.
Using your balance for purchases
When you make a purchase at Fanatics, you can apply your gift card balance at checkout, either online or in a store. Online, you will see a field to enter your gift card number during payment. In a store, tell the cashier you are paying with a gift card and provide the card itself.
If your purchase is more than your gift card balance, you can pay the difference with another payment method such as a credit card or debit card. If your purchase is less than your balance, the remaining amount stays on the card for future use.
Fanatics does not allow you to convert your gift card balance to cash or transfer it to another person's account. The card itself can be given to someone else to use, but the balance is tied to that specific card number.
Refunds and returns with a gift card
If you return an item you bought with your Fanatics gift card, the refund is issued back to the gift card, not as cash or a separate payment. The refund amount is added back to your card balance within a few business days of the return being processed.
If you used both a gift card and another payment method on the same purchase, Fanatics will refund the gift card portion to the card and the other payment to its original source. Keep your receipt or order confirmation so you can track which payment method was used for each part of the purchase.
Frequently Asked Questions
Can I check my balance without the PIN?
Most gift cards have a PIN printed on the back, but some do not. If your card does not have a PIN, you can check the balance using just the card number. If you have the PIN and enter it incorrectly, the system may lock you out temporarily for security reasons.
What if the website says my card number is invalid?
Double-check that you entered the number correctly, including all digits. If the number is correct and the system still rejects it, the card may be damaged or the number may not have been activated. Contact Fanatics customer service with your card number and they can investigate whether the card was ever registered.
Can I use my gift card balance on the Fanatics app?
Yes, you can enter your gift card number during checkout on the Fanatics mobile app the same way you would on the website. The balance check feature may also be available in the app, though this varies depending on which version you have installed.
What if I received a gift card as a gift but do not know the balance?
You can check the balance yourself using the card number and PIN without needing permission from whoever gave it to you. Go to Fanatics.com, find the balance checker, and enter the information from the card. The balance will display immediately.
Do Fanatics gift cards work at other sports retailers?
Fanatics gift cards can only be used at Fanatics and its affiliated websites and stores. They cannot be used at other sports retailers like Dick's Sporting Goods or Academy Sports. Check the back of your card or the Fanatics website to confirm which locations accept the card.