How to check your ExxonMobil gift card balance online
ExxonMobil does not offer a dedicated online balance checker on its website. Instead, you check your balance by calling their customer service line at 1-800-252-1800 or visiting a participating ExxonMobil or Mobil station in person. When you call, have your gift card number ready — it appears on the front of the card. A representative will tell you the current balance within a few minutes.
If you visit a station, ask at the register or pump attendant. They can swipe your card to display the balance on their system. This method is fastest if you are already at a station, though not all locations have the same technology, so results may vary.
Key Takeaways
- Call 1-800-252-1800 with your card number to hear your balance from a representative.
- Visit any ExxonMobil or Mobil station and ask staff to check the balance for you at the register.
- Your card number is printed on the front of the physical card and is required to check balance by phone.
- Balance information is available 24 hours a day by phone, though wait times vary by time of day.
What information you need to check your balance
You will need the 16-digit card number printed on the front of your ExxonMobil gift card. This number is required whether you call customer service or visit a station. If you have lost the physical card but remember the number, you can still call to check the balance and request a replacement card.
If you do not have the card number and cannot locate the card, you will need the original receipt or confirmation email from when the card was purchased. This document contains the card number. If you have neither the card nor the receipt, contact ExxonMobil customer service with your name and the approximate purchase date — they may be able to look up the card in their system, though this process takes longer.
Checking balance at the pump versus at the register
At most ExxonMobil and Mobil stations, you can insert your gift card directly into the pump to see your balance on the screen before you fuel up. The pump will display your current balance and allow you to select how much fuel to purchase. This method requires no interaction with staff and gives you an immediate answer.
If the pump does not read your card or you prefer not to use the pump, go inside to the register. Staff can swipe the card to check the balance. This is also the method to use if you want to purchase items inside the station — snacks, drinks, or convenience items — using your gift card balance.
What happens if your card is lost or damaged
If your ExxonMobil gift card is lost or damaged, call 1-800-252-1800 to report it. Have your card number ready if possible. ExxonMobil can freeze the card to prevent unauthorized use and issue a replacement card with the same balance transferred to it. The replacement card typically arrives within 7 to 10 business days.
If the card is damaged but still readable, you can often continue using it at the pump or register. If it stops working, visit a station or call customer service to request a replacement. There is no fee to replace a damaged card.
Using your gift card balance at ExxonMobil and Mobil stations
ExxonMobil gift cards work at all ExxonMobil and Mobil branded stations in the United States. You can use the balance to pay for fuel at the pump or inside the station, and you can also use it to purchase items from the convenience store — food, drinks, car maintenance products, or other merchandise. The card deducts from your balance with each purchase.
Some third-party retailers and online platforms claim to sell ExxonMobil gift cards, but the official cards are sold directly through ExxonMobil stations, their website, and major retailers like grocery stores and drugstores. Only cards purchased from these sources are may provide to work at the pump and register.
Understanding your balance and transaction history
When you check your balance by phone or at a station, you receive only the current dollar amount remaining on the card. ExxonMobil does not provide a detailed transaction history through the phone line or at the pump. If you need a record of recent purchases, ask staff at the station to print a receipt showing your last few transactions, or contact customer service to request a statement.
Your balance does not expire as long as the card remains active. However, if the card is not used for an extended period, some states require ExxonMobil to report dormant balances to the state unclaimed property program. Check your state's unclaimed property website if you believe you have an old ExxonMobil card balance that may have been reported.
Frequently Asked Questions
Can I check my ExxonMobil gift card balance without calling?
Yes. Insert your card into any ExxonMobil or Mobil pump to see the balance on the screen, or visit the register inside a station and ask staff to check it for you. Both methods show your balance instantly without a phone call.
What if the pump won't read my card?
Try inserting the card again or flipping it over. If the pump still does not read it, go inside to the register and ask staff to swipe it there. If neither the pump nor the register can read the card, the card may be damaged and you should call 1-800-252-1800 to request a replacement.
Is there a fee to check my balance?
No. Checking your balance by phone, at the pump, or at the register is free. ExxonMobil does not charge a fee for balance inquiries or customer service calls.
Can I check the balance on someone else's gift card?
If you have the card number, you can call customer service to check the balance. At a station, you can insert the card into the pump or ask staff to check it. ExxonMobil does not require proof of ownership to check a balance.
What should I do if my balance seems wrong?
Contact ExxonMobil customer service at 1-800-252-1800 with your card number and the balance you expected. They can review recent transactions and investigate discrepancies. Keep your receipt from your last purchase to help them locate the transaction.