How to check your DoorDash gift card balance
You can check your DoorDash gift card balance in three ways: through the DoorDash app, on the DoorDash website, or by calling DoorDash customer service. The app method is fastest — open DoorDash, tap your account icon, select "Payments," then "Gift Cards," and your balance appears immediately. If you do not have an account yet, you will need to create one before you can see the balance.
On the website, log in to your DoorDash account, go to your account settings, find the "Payments" section, and look for "Gift Cards" or "Wallet." The balance listed there is what you have available to spend. If you have lost the gift card itself but still have the code, you can also enter the code during checkout to see how much value remains on it — the system will show the balance before you complete the purchase.
If you cannot access your account or the app, call DoorDash customer service at 1-844-397-0100. Have your gift card number or code ready, and they can tell you the balance over the phone. Wait times vary depending on call volume.
Key Takeaways
- The DoorDash app shows your gift card balance instantly under Account > Payments > Gift Cards once you are logged in.
- You can also check the balance on the DoorDash website by logging in and navigating to your Payments section.
- If you have the gift card code but no account, entering it at checkout will display the remaining balance before you pay.
- DoorDash customer service can confirm your balance by phone if you have the card number or code.
- Gift card balances do not expire, but they are only usable for DoorDash orders — they cannot be transferred to cash or used elsewhere.
Adding a gift card to your DoorDash account
To add a gift card to your account permanently, open the DoorDash app, go to Account > Payments, and tap "Add Payment Method." Select "Gift Card" and enter the 16-digit code from the back of the card or from your email receipt. The balance will be added to your account wallet and will be available for every order you place going forward.
Once added, the gift card balance sits in your DoorDash wallet. When you place an order, DoorDash will automatically use your gift card balance first, then charge any remaining amount to another payment method on file. If your gift card has more value than your order costs, the leftover balance stays in your wallet for future orders.
You can add multiple gift cards to one account. Each one appears in your Payments section with its own balance, and DoorDash will draw from them in the order you added them.
What happens if your gift card balance is not showing up
If you entered a gift card code but the balance did not appear, the code may have been entered incorrectly. Check that you typed all 16 digits exactly as they appear on the card or in your email. Spaces and dashes should not be included — enter only the numbers and letters.
If the code is correct but still will not work, the gift card may have already been redeemed or may not be valid. Gift cards purchased from DoorDash directly are valid immediately, but gift cards from third-party retailers sometimes have activation delays of a few hours. Wait a few hours and try again, or contact DoorDash customer service with your receipt to confirm the card is legitimate.
Another common issue is using an expired or damaged card. If the card itself is physically damaged or the code is worn away, you may not be able to read it. If you received the code by email, check your spam folder or your email receipt from the sender. If you still cannot locate it, contact the person or retailer who gave you the gift card.
Using your gift card balance for orders
Once your gift card is added to your account, you do not need to do anything special to use it. When you place an order, DoorDash automatically applies your gift card balance to the total. If your balance covers the full order, you will not be charged anything else. If your balance is less than the order total, you will be asked to pay the difference using another payment method.
Your gift card balance can be used for food orders, convenience items, alcohol (where permitted), and DoorDash Pass membership fees. It cannot be used to purchase other DoorDash gift cards, and it cannot be converted to cash or transferred to another account.
If you want to use only part of your gift card balance and save the rest, you cannot do that — DoorDash will apply the full available balance to each order. The remaining balance will stay in your wallet for your next purchase.
Gift card balance and DoorDash Pass membership
If you have a DoorDash Pass subscription, your gift card balance can be used to pay for the membership renewal. When your Pass is about to expire, DoorDash will charge your primary payment method unless you have a gift card balance on file. In that case, the system will draw from your gift card first.
You can also use a gift card to purchase a DoorDash Pass subscription if you do not have one yet. During the purchase process, select your gift card as the payment method, and the subscription cost will be deducted from your balance.
Transferring or gifting your balance to someone else
DoorDash does not allow you to transfer a gift card balance from one account to another, and you cannot convert it to cash. The balance is tied to the account it was added to and can only be used by that account holder.
If you want to give the balance to someone else, you have two options: give them the original gift card code before you add it to your account, so they can add it to their own account instead, or place an order on their behalf using your account and pay with your gift card balance. The second option works if you are ordering food for delivery to their address.
If you have already added the gift card to your account and want to give it to someone else, contact DoorDash customer service. They cannot transfer the balance, but they may be able to issue a new gift card code for the remaining amount in some situations.
Frequently Asked Questions
Do DoorDash gift card balances expire?
No. DoorDash gift card balances do not expire and can be used at any time. Once you add a gift card to your account, the balance will remain there until you spend it, even if years pass between purchases.
Can I use my gift card balance at DoorDash Marketplace or other DoorDash services?
Your gift card balance works for food delivery orders through the main DoorDash app and website. It also works for DoorDash Pass subscriptions. It cannot be used for other services like DoorDash Drive (business delivery) or DoorDash Storefront.
What if I lose my gift card after I have added it to my account?
Once the code is added to your account, you do not need the physical card anymore. Your balance is stored in your DoorDash wallet and is tied to your account login. You can place orders using that balance as long as you can log in to your account.
Can I check my balance without creating a DoorDash account?
You can see the balance by entering the gift card code at checkout without an account, but you cannot view it repeatedly without logging in. Creating a free account takes less than a minute and lets you check your balance anytime and use it for future orders.
What if my order total is less than my gift card balance?
DoorDash will apply your full gift card balance to the order, and the remaining amount stays in your wallet for your next purchase. You cannot choose to use only part of the balance or save it for later.