Check your balance online, by phone, or in store

Domino's lets you see your gift card balance three ways: through their website, by calling their customer service line, or by asking at a Domino's location when you order. The online method is fastest if you have the card number handy. You'll need the 16-digit card number printed on the front of the card and the 4-digit PIN on the back.

If you don't have the physical card in front of you, you can still check the balance if you registered the card to a Domino's account when you received it. Registered cards are linked to your email address, so you can log into your account on Domino's website or app and see the balance there without needing the card number.

Phone support is available seven days a week. When you call, have your card number ready. The wait time varies depending on how busy the line is, but you'll get an immediate answer once you reach someone.

Key Takeaways

  • You can check your Domino's gift card balance on the Domino's website, through the mobile app, by phone, or in person at any Domino's location.
  • The website and app require your 16-digit card number and 4-digit PIN, which are printed on the physical card.
  • If you registered your card to a Domino's account when you received it, you can check the balance by logging into that account instead.
  • Phone support is available daily and will tell you your balance once you provide your card number.

Using the Domino's website to check balance

Go to dominos.com and look for the gift card balance checker, usually found in the footer or under an account menu. Enter your 16-digit card number and the 4-digit PIN from the back of the card. The balance will display immediately.

If you have trouble finding the balance checker on the website, try searching "check gift card balance" on the Domino's site or look under the "Gift Cards" section of their menu. The exact location changes occasionally as Domino's updates their website, but the tool is always available somewhere on the main site.

Checking balance through the Domino's mobile app

Download the Domino's app on iOS or Android. If you already have an account, log in. If not, you can check your balance without creating an account by using the gift card balance tool, which usually appears on the home screen or in a menu labeled "Gift Cards" or "Account."

Enter your card number and PIN the same way you would on the website. The app will show your balance and let you use the card to place an order right away if you want to.

Calling Domino's customer service for your balance

Call 1-877-366-6487 (the main Domino's customer service number). Have your gift card number and PIN ready. A representative will look up your balance and tell you the amount over the phone.

This method works if you've lost the card or don't have access to a computer or phone app. It also works if you're having trouble with the online tools. Customer service hours are typically 10 a.m. to 10 p.m. Eastern time, seven days a week, though hours may vary by season.

Asking at a Domino's location

Bring your physical gift card to any Domino's restaurant. The staff can swipe or scan the card and tell you the balance. This is useful if you're already there to order and want to know how much you have before you decide what to buy.

You do not need to make a purchase to ask about your balance. Staff will check it for you at the counter or drive-through window.

What to do if you can't find your card number or PIN

If you have the physical card but the numbers are worn off or illegible, take the card to a Domino's location and ask them to read the number for you. They can look it up in their system and tell you the balance.

If you've lost the card entirely, contact Domino's customer service with proof of purchase (a receipt or email confirmation from when the card was bought). They may be able to look up the card in their system if it was registered to your account, though policies vary. Some cards cannot be replaced if lost, so ask what options are available for your specific card.

Using your balance to order

Once you know your balance, you can use the card to pay for your order online, through the app, or in person at a Domino's. The card will be charged for the full amount of your order up to the balance available. If your order costs more than your remaining balance, you'll need to pay the difference with another payment method.

Gift card balances do not expire as long as there is money on the card. However, some older cards may have expiration dates printed on them. Check your card for any date listed to see if it has an expiration.

Frequently Asked Questions

Can I check my balance without the physical card?

Yes, if you registered the card to a Domino's account when you received it. Log into your account on the website or app and your registered cards will show their balances. If the card was not registered, you'll need the card number and PIN to check the balance.

What if my gift card balance shows zero?

The card has been fully spent. If you believe this is an error or the card was used without your permission, contact Domino's customer service with your card number. They can review the transaction history and may be able to help if there was fraud.

Do Domino's gift cards expire?

Most current Domino's gift cards do not have an expiration date as long as there is a balance on them. However, older cards may have expiration dates printed on the back. Check your card for any date listed. If your card has expired, contact Domino's customer service to ask about options.

Can I transfer my balance to another card?

Domino's does not offer balance transfers between cards. If you want to use your balance, you'll need to use the original card to place orders. If the card is lost or damaged, contact customer service to ask what options may be available.

Why won't my card work even though it has a balance?

The card may be temporarily locked due to suspicious activity, or there may be a technical issue with the payment system. Try checking your balance again to confirm it's still there. If the balance shows but the card won't process, contact Domino's customer service with your card number and they can troubleshoot the issue.