Check your Domino's gift card balance online or by phone
You can see how much money is left on a Domino's gift card through the Domino's website, their mobile app, or by calling their customer service line. The online method is fastest — you enter your card number and it shows your balance instantly. If you don't have the card in front of you, a phone call to Domino's customer service will pull up your balance using your account information.
Domino's does not charge a fee to check your balance, and the process takes less than a minute either way. You don't need to create an account or log in to use the balance checker, though having a Domino's account can make ordering faster later.
Key Takeaways
- Visit dominos.com or open the Domino's app and use the gift card balance checker without logging in.
- Call Domino's customer service at 1-877-366-6467 and provide your card number to hear your balance over the phone.
- You need the 16-digit card number printed on the front or back of your physical card to check online.
- Balance information updates immediately after you use the card at any Domino's location.
- If your card is lost or stolen, contact Domino's right away — they may be able to freeze it or transfer the balance to a replacement card depending on how the card was purchased.
Using the Domino's website to check balance
Go to dominos.com and look for a "Gift Card Balance" or "Check Balance" link, usually found in the footer or under an account menu. Click it and enter your 16-digit gift card number in the field provided. The site will display your remaining balance within seconds.
You do not need to enter a PIN or create a login to use this tool. If you can't find the balance checker on the main site, search "Domino's check gift card balance" — the direct link may vary slightly by region, but the process is the same everywhere.
Checking balance through the Domino's mobile app
Download the Domino's app on iOS or Android and tap the menu icon (usually three horizontal lines). Look for "Gift Cards" or "Check Balance" and select it. Enter your 16-digit card number and the app will show your balance immediately.
The app method works the same way as the website and does not require you to log in. If you plan to order from Domino's regularly, saving your gift card to your app account can speed up checkout — the app will remember the card and deduct from it automatically when you order.
Calling Domino's customer service for your balance
Call 1-877-366-6467 (the main Domino's customer service number) and tell the representative you want to check your gift card balance. Have your 16-digit card number ready. They will look up the balance and read it to you over the phone.
This method works if you don't have internet access or prefer to speak with someone. Customer service hours vary, but Domino's typically operates this line during business hours. If you reach an automated system, listen for a prompt to check gift card balance — many locations offer this as a self-service option without waiting for a representative.
What to do if your card balance seems wrong
If your balance doesn't match what you expected, the most common reason is that a recent purchase hasn't processed yet. Domino's updates balances within minutes of a transaction, but occasionally there can be a short delay, especially if you paid in-store with cash or used a third-party delivery service.
If the balance is still incorrect after waiting an hour, contact Domino's customer service with your card number and the transaction details (date, location, amount). They can look up your purchase history and correct the balance if there was an error. Keep your receipt from any purchase you're unsure about — it will have the transaction amount and store location, which helps customer service investigate faster.
What happens if your gift card is lost or stolen
Contact Domino's customer service immediately if your card goes missing. Depending on how the card was purchased, they may be able to freeze it to prevent unauthorized use or transfer the remaining balance to a new card. Physical gift cards purchased in-store are harder to protect than cards bought online, because in-store cards are not always registered to a specific person.
If you bought the card online or registered it to your Domino's account, customer service has a better chance of recovering the balance. Bring proof of purchase if you have it — a receipt or credit card statement showing the purchase. Without proof, Domino's may not be able to replace the balance, so reporting the loss quickly is important.
Using your Domino's gift card when you order
When you place an order online or through the app, you can select your gift card as the payment method at checkout. Enter the 16-digit card number and the system will deduct the order total from your balance. If your gift card doesn't cover the full amount, you can add another payment method to cover the difference.
In-store, tell the cashier you're paying with a gift card and hand them the physical card. They will swipe or scan it, and the purchase will be deducted from your balance immediately. Your receipt will show the new remaining balance, so you can keep track of how much is left.
Frequently Asked Questions
Do Domino's gift cards expire?
Domino's gift cards do not have an expiration date, so you can use the balance whenever you want. However, check your card's terms — some promotional or discounted gift cards may have restrictions. If you're unsure, call customer service with your card number and they can tell you if there are any time limits.
Can I transfer my gift card balance to someone else?
Domino's does not offer a direct transfer between gift cards. If you want to give the balance to someone else, you can place an order for them using your card, or give them the physical card to use. If the card is registered to your account, you would need to contact customer service to remove it from your account first.
What if I forgot my card number?
If you have the physical card, the 16-digit number is printed on the front or back. If you lost the card itself, call Domino's customer service — they may be able to look up the number if you can provide proof of purchase or other account details. If you registered the card to your Domino's account, you can log in and view your saved cards.
Can I check my balance at a Domino's store?
Yes. Walk into any Domino's location and ask an employee to check your gift card balance. They can swipe or scan the card and tell you the remaining amount. This is useful if you want to know your balance before ordering in-store.
Why does my balance show zero when I know I have money left?
The most likely reason is that a recent purchase hasn't updated yet. Wait 10 to 15 minutes and check again. If the balance is still zero, call customer service with your card number — there may be a system error or a fraudulent charge that needs investigation.