Check your balance online, by phone, or in store

Dick's Sporting Goods lets you check a gift card balance three ways: through their website, by calling customer service, or by asking a store associate. The online method is fastest — you enter the card number and PIN on the Dick's website and see your balance instantly. If you don't have the PIN, you can still call or visit a physical store and a staff member will look it up for you using the card number alone.

You do not need to create an account or log in to check your balance. The card itself is all you need. Keep the card number and any PIN handy so you can check whenever you want.

Key Takeaways

  • The Dick's Sporting Goods website has a balance checker tool that shows your remaining balance in seconds if you have the card number and PIN.
  • You can call Dick's customer service at 1-877-846-9997 and provide your card number to hear your balance over the phone.
  • Any Dick's store location will check your balance at the register or customer service desk without requiring you to make a purchase.
  • If your card was damaged or the number is worn off, a store associate can help you recover the balance using your receipt or other proof of purchase.

Using the Dick's website balance checker

Go to dickssportinggoods.com and look for the "Gift Card Balance" link, usually found in the footer or under a "Customer Service" section. Click it and you'll see a form asking for the card number and PIN. Type both in and select "Check Balance." Your remaining balance appears on the next screen.

The PIN is a four-digit code printed on the back of the card, usually near the barcode. If you can't read it or the card is damaged, you won't be able to use the online tool — call customer service or visit a store instead.

Calling Dick's customer service

Call 1-877-846-9997 during business hours. A representative will ask for the card number and can look up your balance without needing the PIN. This method works even if the card is damaged, faded, or the PIN is missing. The call is free and usually takes less than five minutes.

Have the card in front of you when you call so you can read the number accurately. If you don't have the card but remember where you bought it, bring your receipt to a store instead — they can look up the balance that way.

Checking balance in a Dick's store

Walk into any Dick's Sporting Goods location and ask a staff member at the register or customer service desk to check your balance. They'll scan the card or type in the number and tell you what's left. This takes a minute or two and requires no appointment.

If your card is lost or the number is illegible, bring your original receipt or proof of purchase. Store staff can sometimes recover the balance using that information, though the process varies by location. Call ahead if you're unsure whether your store can help with a damaged or lost card.

What to do if your card is lost or damaged

A lost Dick's gift card cannot be replaced or refunded the way a credit card can. The balance is tied to the card number, and Dick's does not issue new cards with transferred balances. However, if you have your receipt or proof of purchase, a store associate may be able to look up the original card number and check the balance, then help you use it.

If the card itself is damaged but readable, you can still use it at checkout or check the balance online and by phone. If the number is completely worn off or illegible, visit a store with your receipt and explain the situation. The store may be able to help, but there is no may provide — policies vary by location.

Using your balance at checkout

When you're ready to spend the balance, bring the card to any Dick's register. The cashier will scan it or enter the number manually. The purchase amount will be deducted from your balance. If your purchase is more than the card balance, you'll need to pay the difference with another payment method.

Dick's gift cards work both in stores and online at dickssportinggoods.com. At checkout online, enter the card number in the payment section just as you would a credit card. The balance will be applied to your order.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. Call customer service at 1-877-846-9997 or visit a store and provide the card number. The PIN is only required for the online balance checker. If you have the PIN, the website is the fastest option.

What if I lost my gift card?

Dick's does not replace lost cards or transfer balances to new cards. If you have your receipt, a store may be able to look up the original card number and help you access the balance. Without a receipt, recovery is unlikely. Contact customer service to ask what options exist for your situation.

Can I use a Dick's gift card online?

Yes. Enter the card number at checkout on dickssportinggoods.com just as you would a credit card. The balance will be applied to your order. You do not need to create an account.

Does my gift card expire?

Dick's gift cards do not have an expiration date. Your balance will remain on the card indefinitely, so you can use it whenever you're ready.

What if my purchase is less than my card balance?

The remaining balance stays on the card. You can use it again on your next purchase at any Dick's location or online. Check your balance anytime using the methods above.