Check your balance online or by phone

Dave and Buster's lets you see your gift card balance through their website or by calling their customer service line. Go to daveandbusters.com, find the gift card balance checker (usually in the footer or under "Gift Cards"), enter your card number and PIN, and your balance appears instantly. If you prefer to call, dial their customer service number — it's on the back of your physical card — and a representative will look up the balance for you.

You can also check your balance in person at any Dave and Buster's location. Walk up to the register or customer service desk, hand over your card, and staff will swipe it to show you what's left. This takes less than a minute and requires no account or password.

The online method is fastest if you're at home or away from a location. The phone method works if you don't have internet access. The in-person method is useful if you're already there and want to know before you spend.

Key Takeaways

  • The Dave and Buster's website has a balance checker tool that shows your remaining amount in seconds using your card number and PIN.
  • You can call the customer service number printed on the back of your card and ask a representative to look up your balance over the phone.
  • Any Dave and Buster's location will check your balance at the register if you bring the physical card in person.
  • Your balance does not expire as long as there is money on the card, though some states have specific rules about dormant cards.

What you need to check your balance online

To use the website balance checker, you'll need your 16-digit card number and your 4-digit PIN. The card number is printed on the front of your physical gift card. The PIN is usually printed on the back, often in small text near the barcode or magnetic stripe — it may be labeled as "PIN" or appear without a label.

If you received the card as a digital gift card (emailed to you), the email should contain both the card number and PIN. Check your email inbox and spam folder if you don't see it right away. If you've lost the PIN or can't find it, calling customer service is your next step — they can verify your identity and help you access your balance.

If you can't find your PIN or card number

The card number is always printed on the front of a physical card, so if you have the card in hand, you have the number. The PIN is trickier — it's small and easy to miss. Look on the back of the card near the magnetic stripe, on the front below the card number, or on the original packaging if you still have it.

If the PIN has worn off or was never visible, call Dave and Buster's customer service. Have your card number ready and be prepared to answer security questions to confirm you own the card. They'll either give you the PIN or check the balance for you directly. If you received a digital card and lost the email, check your email provider's search function for "Dave and Buster's" or look in your promotions or spam folders.

What happens to your balance over time

Your gift card balance stays on the card indefinitely as long as there is money remaining. Dave and Buster's does not charge monthly fees or expire dates on the card itself. However, some states have laws about dormant accounts — if your card goes unused for a very long time (usually several years), the state may require the balance to be turned over to the state's unclaimed property program.

This is rare and usually only happens after three to five years of no activity, depending on your state. If you think your balance may have been sent to unclaimed property, you can search your state's unclaimed property database online. The National Association of Unclaimed Property Administrators (NAUPA) has links to each state's program.

Using your balance at Dave and Buster's

Once you know your balance, you can spend it at any Dave and Buster's location or online if they offer e-commerce. Hand your card to the cashier or enter the card number at checkout, and the amount is deducted from your balance. You can use the same card multiple times until the balance reaches zero.

If your balance is lower than the total purchase, you'll need to pay the difference with another payment method — most locations accept credit cards, debit cards, and cash. Some locations may also accept digital payment methods like Apple Pay or Google Pay, though this varies by location.

Replacing a lost or damaged card

If your physical card is lost, stolen, or damaged, contact Dave and Buster's customer service with your card number. They can issue a replacement card and transfer your remaining balance to it. You'll typically need to provide the original card number and may need to answer security questions.

Replacement cards usually arrive by mail within one to two weeks. If you need the balance sooner, ask if they can load it onto a new card at a physical location, though policies vary. Keep your receipt or confirmation number from the replacement request in case you need to follow up.

Frequently Asked Questions

Can I check my balance without the PIN?

No, the online balance checker requires both your card number and PIN. However, you can call customer service or visit a location in person and they'll look it up for you without needing the PIN. You may need to answer security questions to confirm you own the card.

Does my Dave and Buster's gift card expire?

The card itself does not expire and has no expiration date printed on it. Your balance stays valid as long as there is money on the card. In rare cases, if the card sits unused for several years, your state's unclaimed property laws may apply, but this is uncommon.

What if the website balance checker says my card is invalid?

Double-check that you've entered the card number and PIN exactly as printed — spaces, dashes, and numbers must match. If you're still getting an error, the card number or PIN may be worn off or illegible. Call customer service with your card number and they can verify it and check your balance.

Can I transfer my balance to someone else?

No, gift card balances cannot be transferred between cards or people. The balance is tied to that specific card number. If you want to give the card to someone else, you can hand them the physical card or the card number and PIN if it's a digital card.

What should I do if my balance is wrong?

Contact Dave and Buster's customer service with your card number and the balance you believe you should have. They can review your transaction history and investigate discrepancies. Bring your receipt if you recently made a purchase and the balance seems off.