Check your balance online, by phone, or in store

You can find your GameStop gift card balance three ways: on the GameStop website without logging in, by calling their customer service line, or by asking a store associate in person. The online method is fastest and works any time of day. You'll need the card number and PIN (the last four digits printed on the back of most cards).

GameStop does not charge a fee to check your balance, and checking it does not affect the remaining funds. The balance you see is the exact amount you can spend.

Key Takeaways

  • Visit gamestop.com/gift-card-balance and enter your card number and PIN to see your balance instantly online.
  • Call GameStop customer service at 1-800-883-8895 during business hours if you prefer to check by phone.
  • Any GameStop store associate can scan your card or look up the balance if you visit in person.
  • Physical GameStop gift cards and digital gift cards both show their balance the same way.
  • If you've lost your PIN, the online tool can retrieve it using your card number and the email address on file.

Using the GameStop website balance checker

Go to gamestop.com and look for the "Gift Card Balance" link, usually found in the footer or under the account menu. Click it to open the balance checker page. Enter your 16-digit card number exactly as it appears on the front of your card, then enter your PIN from the back.

The page will display your current balance immediately. If the card is expired or has been used up, the page will tell you that as well. You can check as many times as you want without any penalty.

Checking by phone with GameStop customer service

Call 1-800-883-8895 to reach GameStop customer service. Have your card number and PIN ready. A representative will look up your balance and read it to you over the phone. This method works during GameStop's business hours, which vary by season but typically run from 10 a.m. to 9 p.m. Eastern time on weekdays.

Phone wait times can be longer during peak shopping periods like the holidays. If you're calling from outside the United States, check the GameStop website for the international customer service number.

Checking your balance in a GameStop store

Walk into any GameStop location and ask an associate to check your gift card balance. They can scan the card or manually enter the number into their system. This takes less than a minute and requires no PIN. The associate will tell you the balance and can also help you use the card to make a purchase right away if you'd like.

Store hours vary by location. Use the store locator on gamestop.com to find the nearest GameStop and confirm their hours before you go.

What to do if you can't find your PIN

The online balance checker has a "Forgot PIN" option. Click it and enter your card number and the email address associated with the gift card. GameStop will send your PIN to that email address. If you don't remember the email address used when the card was purchased, you may need to call customer service instead.

If someone gave you the card as a gift and you never received an email with the PIN, the original purchaser may have it. You can also try calling customer service with your card number; they may be able to help you retrieve it.

Digital gift cards and balance checking

If you received a GameStop digital gift card by email, the balance checker works the same way. Your card number and PIN will be in the email. You don't need to print anything or carry a physical card—just keep the email or write down the numbers.

Digital cards expire the same way physical cards do. Check the email to see the expiration date, or the balance checker will tell you if the card has expired when you look it up.

What happens if your card is expired

GameStop gift cards typically do not expire, but some older cards or cards purchased under previous promotions may have an expiration date. The balance checker will tell you if your card has expired. If it has, contact GameStop customer service to ask about your options—some expired cards can still be redeemed or replaced.

If your card shows a zero balance but you believe you should have funds remaining, call customer service with your card number. They can investigate whether the balance was used in a previous transaction or if there was an error.

Frequently Asked Questions

Do I need to create a GameStop account to check my balance?

No. The balance checker on gamestop.com works without logging in or creating an account. You only need your card number and PIN. If you have a GameStop account and the card is linked to it, you can also check the balance by logging in and viewing your account details.

Can I check the balance of someone else's gift card?

Yes, if you have the card number and PIN. The balance checker does not verify who owns the card. If you're checking a card that was given to you as a gift, you have everything you need to look up the balance.

What if the balance checker says my card number is invalid?

Make sure you're entering the 16-digit number from the front of the card exactly as printed, with no spaces or dashes. If you're copying it by hand, double-check each digit. If the number is correct and the checker still rejects it, the card may be damaged or defective—call customer service or visit a store to have it checked.

Can I use my GameStop gift card online or only in stores?

GameStop gift cards work both online at gamestop.com and in physical stores. When you check your balance, that's the amount you can spend either way. The balance updates the same day whether you use the card in person or online.

Is there a fee for checking my balance multiple times?

No. GameStop does not charge any fee to check your balance, no matter how many times you check it or which method you use. Checking your balance does not reduce the funds on the card.