Check your Ulta gift card balance online, by phone, or in store
You can find out how much money is left on your Ulta gift card in three ways: through the Ulta website, by calling their customer service line, or by asking a cashier at any Ulta Beauty store. The online method is fastest if you have the card number handy. The phone and in-store options work if you don't have access to a computer or prefer talking to someone directly.
Ulta does not charge a fee to check your balance, and the process takes less than five minutes no matter which method you choose. You'll need the 16-digit card number printed on the front of the gift card for any of these methods.
Key Takeaways
- The Ulta website balance checker at ulta.com/giftcards is the fastest way to see your remaining balance instantly.
- You can call Ulta customer service at 1-866-983-8582 to have a representative check your balance over the phone.
- Any Ulta Beauty store cashier can scan your card or enter the number to show you the balance at checkout.
- You need the 16-digit gift card number to check your balance online or by phone.
- Ulta does not charge a fee to check your balance through any of these methods.
Checking your balance on the Ulta website
Go to ulta.com and look for the "Gift Cards" link, usually found in the footer or top navigation menu. Click on "Check Balance" or a similar option on the gift card page. You'll be asked to enter your 16-digit card number and, on some gift cards, a PIN code printed on the back.
After you enter this information, the website will display your remaining balance immediately. This method works 24 hours a day and does not require you to create an account or log in. If you're checking the balance on a physical card you received, the card number is printed on the front in large digits.
Calling Ulta customer service for your balance
Dial 1-866-983-8582 to reach Ulta's customer service team. Have your 16-digit gift card number ready before you call. A representative will ask you to provide this number and will then tell you your current balance.
Ulta's phone lines are open seven days a week. Wait times vary depending on how busy the store is, but you typically reach someone within a few minutes during off-peak hours. If you call during peak shopping times (evenings and weekends), expect a longer wait.
Checking your balance in an Ulta Beauty store
Walk into any Ulta Beauty location and ask a cashier to check your gift card balance. Hand them the physical card, and they can scan it or manually enter the 16-digit number into their register system. The balance will appear on their screen and they'll tell you the amount.
This method is useful if you're already shopping and want to know how much you can spend before checkout. Store staff can also answer questions about whether your balance covers a specific product or promotion.
What to do if you can't find your card number
If you received a digital gift card by email, the card number should be in the email message itself. Look for a section labeled "Card Number" or "Gift Card Details." Digital gift cards from Ulta typically include the full 16-digit number in the email body or as part of a link you can click.
If you received a physical card and the number is worn or damaged, call Ulta customer service at 1-866-983-8582. Explain that the card number is illegible, and a representative may be able to look up your balance using other information, such as the date you received the card or the email address associated with the purchase.
Understanding what your balance means
Your gift card balance is the dollar amount you can spend on any products or services at Ulta Beauty stores or on the Ulta website. The balance does not expire, so you can use it whenever you're ready. When you make a purchase, the amount you spend is subtracted from your balance.
If your purchase costs more than your remaining balance, you'll need to pay the difference with another payment method. Ulta does not allow you to split a transaction between a gift card and store credit, but you can use your gift card and a credit card, debit card, or other payment method in the same transaction.
Frequently Asked Questions
Do Ulta gift cards expire?
No, Ulta gift cards do not have an expiration date. You can use your balance whenever you want, even if years pass between receiving the card and using it. However, if the card is lost or stolen, Ulta's policies on replacement vary, so contact customer service immediately if that happens.
Can I check my balance without the card number?
If you have a digital gift card, the number is in your email. For a physical card, you need the 16-digit number printed on the front. If the number is illegible, call Ulta at 1-866-983-8582 and explain the situation — a representative may be able to help you recover the number or balance.
What if my balance shows zero?
A zero balance means the card has been fully spent. Check your purchase history or receipts to confirm when the balance was used. If you believe this is an error, contact Ulta customer service with your receipt or transaction details.
Can I use my gift card balance online and in stores?
Yes, your Ulta gift card balance works both on the website and in physical stores. The balance is the same across both, so if you spend $20 online, your in-store balance will reflect that reduction the next time you check.