Check your balance online, by phone, or in store

Old Navy lets you look up your gift card balance three ways: through their website, by calling customer service, or by asking a cashier in any store. The online method is fastest if you have the card number handy. You'll need the 16-digit card number and the PIN (the 4-digit number on the back) to check online or by phone. In-store checks take seconds and require no information beyond handing the card to an employee.

Your balance doesn't expire as long as there's money on the card, but Old Navy's terms state that unused cards may be subject to inactivity fees after a certain period of non-use. Check your balance regularly if you're not planning to use the card right away, so you know what you have before any fees might apply.

Key Takeaways

  • Visit oldnavy.com, click "Gift Cards," then "Check Balance" to look up your balance online using your card number and PIN.
  • Call Old Navy customer service at 1-800-653-6289 to check your balance by phone with your card number and PIN ready.
  • Walk into any Old Navy store and ask a cashier to scan your card; they can tell you the balance immediately at no cost.
  • Keep your card number and PIN private, just as you would a debit card, since anyone with both pieces of information can spend the balance.

Checking balance online through Old Navy's website

Go to oldnavy.com and look for the "Gift Cards" link, usually in the footer or top navigation. Select "Check Balance" from the gift card menu. You'll see a form asking for your 16-digit card number and your 4-digit PIN. Enter both and click the button to see your current balance displayed on the screen.

This method works 24/7 and takes about a minute. Write down or screenshot your balance if you need to reference it later. If the website doesn't recognize your card number or PIN, double-check that you've entered them correctly—the card number runs along the front, and the PIN is printed on the back.

Checking balance by phone

Call Old Navy customer service at 1-800-653-6289. Have your card number and PIN ready before you call. A representative will ask you to provide both, then they'll tell you your balance over the phone. This method works during Old Navy's customer service hours, which vary by season but typically run from early morning through evening, seven days a week.

Phone lines can have wait times during busy shopping periods, especially around holidays. If you're in a hurry, the website or in-store method will be faster. Keep your call short by having your card information ready before you dial.

Checking balance in an Old Navy store

Walk into any Old Navy location and hand your gift card to a cashier or customer service associate. They'll scan it into their register and tell you the balance immediately. This is the fastest method if you're already shopping or near a store. No card number, PIN, or phone call required—just the physical card.

Store associates can also tell you if there are any holds on the card or if there's a problem preventing the balance from being used. If you lose your card or suspect fraud, an in-store associate can flag it and help you understand your options.

What to do if your card number or PIN is lost

If you have the physical card but can't find the PIN printed on the back, you can still check your balance in store or call customer service and explain the situation. A representative can verify your identity using other information and help you access your balance.

If you've lost the card itself, contact Old Navy customer service as soon as possible. They can place a hold on the card to prevent someone else from using it. Depending on Old Navy's current policy, they may be able to issue a replacement card or transfer the balance to a new one, though this process varies and may take several business days.

Protecting your gift card information

Treat your card number and PIN the way you'd treat a debit card number. Don't share them over email, text, or with anyone you don't trust completely. If you're checking your balance on a public computer or phone, make sure you log out when you're done and don't save your card information to that device.

If you notice unauthorized charges or a balance that doesn't match what you expected, contact Old Navy customer service right away. They can review the transaction history on your card and investigate any suspicious activity. Keep your receipt from when you received the card, as it may help verify your ownership if there's ever a dispute.

Frequently Asked Questions

Does my Old Navy gift card expire?

The balance itself doesn't expire as long as there's money on the card. However, Old Navy's terms allow for inactivity fees on unused cards after a certain period. Check your card's terms or contact customer service to learn the specific timeframe and fee amount that may apply to your card.

Can I check my balance without the PIN?

Yes. You can check your balance in any Old Navy store by handing the card to a cashier, or you can call customer service and verify your identity another way. Online, you'll need both the card number and PIN.

What if the website says my card number is invalid?

Make sure you're entering all 16 digits correctly and that the PIN is the 4-digit number on the back of the card, not the card number itself. If you're still having trouble, call customer service or visit a store to have them scan the card directly.

Can I transfer my Old Navy gift card balance to another card?

Old Navy doesn't allow direct transfers between gift cards. If your card is lost or damaged, contact customer service to discuss replacement options. They can tell you whether a new card can be issued and what information you'll need to provide.

Is there a fee to check my gift card balance?

No. Checking your balance online, by phone, or in store is free. Old Navy doesn't charge for balance inquiries. The only fees that may apply are inactivity fees on unused cards, which would reduce your balance over time.