The fastest way to check your Kohl's gift card balance
You can check your Kohl's gift card balance in three ways: online at Kohls.com, by phone at 1-855-564-5705, or in any Kohl's store. The online method is quickest if you have the card number handy. You'll need the 16-digit card number on the front of the card and the 4-digit PIN on the back to look up your balance on their website.
If you don't have the card in front of you, calling the customer service number works just as well. A representative can look up your balance using the card number alone, though having the PIN speeds things up. Store associates can also swipe your card at checkout to show you the remaining balance without making a purchase.
Key Takeaways
- Check your balance online at Kohls.com using your 16-digit card number and 4-digit PIN.
- Call 1-855-564-5705 to speak with a representative who can look up your balance by card number.
- Visit any Kohl's store and ask an associate to swipe your card to see the balance.
- Your balance does not expire as long as there has been account activity within the past five years.
Checking balance online at Kohls.com
Go to Kohls.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. Enter your 16-digit card number and the 4-digit PIN printed on the back of the card. The site will display your remaining balance immediately.
This method works 24/7 and takes less than a minute. If you've lost the PIN, you can still call customer service and they'll retrieve it for you using the card number and other identifying information. The online checker is the most convenient option if you're checking from home or on your phone while shopping elsewhere.
Checking balance by phone
Call Kohl's customer service at 1-855-564-5705. Have your card number ready. A representative will look up your balance and can also answer questions about recent purchases or card restrictions.
Phone lines are typically open during store hours, which vary by location. If you call outside those hours, you may reach an automated system that can provide balance information, or you can leave a message for a callback. This method is useful if you prefer speaking to someone or if you don't have access to the internet.
Checking balance in a Kohl's store
Bring your physical gift card to any Kohl's location and ask a cashier or customer service associate to check the balance. They can swipe the card at a register to pull up the exact amount remaining. This is useful if you're already shopping and want to know how much you have to spend.
Store associates can also tell you if there are any holds or restrictions on the card, which sometimes happens if there's been suspected fraud or unusual activity. If you're planning to make a purchase, checking in-store lets you see your balance and spend it in one trip.
What to do if your card is lost or damaged
If your Kohl's gift card is lost, call 1-855-564-5705 with your card number if you have it written down somewhere. Kohl's can place a hold on the card to prevent unauthorized use. If you have the original receipt, they may be able to issue a replacement card with the remaining balance transferred to it.
If your card is physically damaged but still readable, most stores will accept it at checkout. If the card is too damaged to swipe, customer service can look up the balance and process a replacement. Acting quickly after losing a card reduces the risk of someone else using it.
Understanding gift card expiration and inactivity
Kohl's gift cards do not have an expiration date printed on them. However, the balance may be subject to inactivity rules depending on your state's laws. In most cases, if there is no account activity for five years, the balance could be turned over to the state as unclaimed property.
Activity includes purchases, balance checks, or any other use of the card. If you haven't used your card in several years, checking the balance counts as activity and resets the clock. Some states have different rules, so if you're concerned about an old card, checking the balance online or by phone is a safe first step. This simple action protects your remaining funds from being classified as abandoned.
Frequently Asked Questions
Can I check my balance without the PIN?
Yes. Call 1-855-564-5705 with your card number and a representative can look up your balance. You can also visit a store and ask an associate to swipe the card. The PIN is only required for online balance checks at Kohls.com.
What if my balance shows zero but I never used the card?
Contact Kohl's customer service immediately. A zero balance could indicate fraud, a system error, or that the card was never activated. Have your card number and any purchase receipt ready when you call. They can investigate and reissue the card if needed.
Can I check someone else's gift card balance?
Online, you can check any card balance if you have the card number and PIN. By phone or in store, representatives may ask for identifying information to confirm you're authorized to check the balance, especially if the card is registered to an account.
How long does it take to see a balance after loading money onto a gift card?
If you purchased a new Kohl's gift card, the balance should be available immediately. If you added money to an existing card through a Kohl's register or online account, the balance updates within a few minutes.
What happens if I find an old Kohl's gift card I forgot about?
Check the balance using any of the three methods above. If the card still has funds and hasn't been inactive for five years, you can use it normally. If it's been inactive longer, contact customer service to confirm the balance hasn't been turned over to the state.