Check your balance online, by phone, or in store
You can find out how much money is left on a Walmart gift card in three ways: through Walmart's website, by calling their customer service line, or by asking a cashier in any Walmart store. The online method is fastest if you have the card number handy. The phone and in-store options work if you have the physical card with you but no internet access.
Walmart does not charge a fee to check your balance, and the process takes less than a minute no matter which method you choose. You will need the 16-digit card number printed on the front of the card for online or phone checks.
Key Takeaways
- Visit walmart.com/giftcards and enter your card number to see your balance instantly online.
- Call 1-800-966-6546 and follow the prompts to hear your balance over the phone.
- Ask any Walmart cashier to scan your card at checkout, and they will tell you the balance without charging you.
- The 16-digit number on the front of your card is required for online and phone checks.
- Balance checks are free and take less than one minute through any method.
Checking your balance on Walmart.com
Go to walmart.com/giftcards and look for the "Check Balance" link, usually near the top of the page. Click it and enter your 16-digit gift card number in the box provided. Walmart will display your remaining balance immediately on the same page.
This method works on any device with internet access — a phone, tablet, or computer. You do not need to create a Walmart account or log in. If you cannot find the Check Balance link, search "Walmart gift card balance" in your web browser and the official Walmart page should appear in the results.
Checking your balance by phone
Call Walmart's customer service line at 1-800-966-6546. The automated system will ask you to enter your 16-digit gift card number using your phone's keypad. After you enter the number, the system will read your balance aloud.
This call is free and available 24 hours a day. You do not need to speak to a person unless you have a problem with your card or the balance seems wrong. If you want to speak to someone, stay on the line after the balance is announced and a representative will help you.
Checking your balance in a Walmart store
Bring your physical gift card to any Walmart checkout lane and ask the cashier to scan it. They will see your balance on their register screen and tell you the amount. This takes about 10 seconds and does not require you to make a purchase.
You can also ask a customer service associate at the front of the store to check your balance if you do not want to go through a checkout lane. Some Walmart stores have a dedicated customer service desk where associates can scan your card.
What to do if your balance is lower than expected
If your balance does not match what you thought you had, check your receipt from the last time you used the card. The receipt will show the amount you spent and the remaining balance after that purchase. Gift card balances update immediately after each transaction, so the balance you see now is accurate as of the last time the card was used.
If you believe the card was used without your permission or if there is an error, call 1-800-966-6546 and ask to speak with a representative. They can look at the transaction history for your card and investigate unauthorized use. Walmart may be able to replace the card or restore the balance if fraud occurred, though this depends on the circumstances.
Keeping track of your gift card number safely
Write down your 16-digit gift card number and keep it in a safe place separate from the physical card. If your card is lost or stolen, having the number written down means you can still check the balance and potentially recover the funds. Do not share your gift card number with anyone you do not trust, since anyone with the number can check the balance or spend the money online.
If your card is lost, call 1-800-966-6546 right away. Walmart cannot cancel the card or prevent someone else from using it, but a representative can document the loss and may be able to help if the card is used fraudulently after you report it missing.
Using your balance online or in store
Once you know your balance, you can spend it at walmart.com or at any Walmart store location. At checkout in a store, tell the cashier you are paying with a gift card and hand them the card. Online, enter your gift card number as the payment method during checkout.
If your purchase is more than your gift card balance, you can pay the difference with another payment method like a debit card or credit card. If your purchase is less than your balance, the remaining amount stays on the card for future use.
Frequently Asked Questions
Do I need a Walmart account to check my gift card balance?
No. You can check your balance on walmart.com without logging in or creating an account. You only need the 16-digit card number. If you use Walmart.com for shopping, you can log into your account and add your gift card to your wallet for faster checkout, but this is optional.
Can I check my balance if I lost the physical card?
Yes, as long as you have the 16-digit number written down somewhere. You can check the balance online or by phone using just the number. If you do not have the number, you cannot check the balance or recover the funds.
How often does my balance update after I use the card?
Your balance updates immediately after each purchase. If you use your card in a store, the new balance appears right away. If you use it online, the balance updates within a few minutes. You can check again right after a purchase to confirm the transaction went through.
Is there a fee to check my gift card balance?
No. Walmart does not charge any fee to check your balance online, by phone, or in store. Checking your balance does not cost money and does not reduce the amount on your card.
What if I forgot my gift card number?
If you have the physical card, you can bring it to any Walmart store and ask a cashier or customer service associate to scan it and tell you the balance. You can also call 1-800-966-6546 and a representative can help you look up your balance if you provide other information about the card, though this may take longer than using the card number.