Check your Domino's balance online, by phone, or in the app

You can see how much money is left on a Domino's gift card through three methods: the Domino's website, the Domino's mobile app, or by calling customer service. The website and app are fastest — you'll get your balance in seconds. You'll need the 16-digit card number printed on the front of the card and the 4-digit PIN on the back.

Domino's does not charge a fee to check your balance. The balance check works whether the card was purchased directly from Domino's, received as a gift, or bought from a third-party retailer.

Key Takeaways

  • You can check your balance on the Domino's website, mobile app, or by phone without paying a fee.
  • You will need the 16-digit card number and 4-digit PIN printed on the back of the card.
  • The website and app show your balance instantly; phone support may take a few minutes.
  • If your card was damaged or the numbers are worn off, Domino's customer service can look up the balance using your name and purchase information.

Check your balance on the Domino's website

Go to dominos.com and look for the "Gift Card Balance" link, usually found in the footer or under an account menu. Click it and enter your 16-digit card number and 4-digit PIN. Your current balance will appear on the screen.

This method works on any computer or phone browser. You do not need to create a Domino's account or log in to check the balance.

Check your balance in the Domino's app

Download the Domino's app on iOS or Android. Open the app and tap the menu icon (three horizontal lines). Select "Gift Card Balance" or "Check Balance." Enter your 16-digit card number and 4-digit PIN, and your balance will display immediately.

If you already have a Domino's account in the app, you can save your gift card to your profile so you don't have to enter the numbers each time you want to check.

Check your balance by phone

Call Domino's customer service at 1-888-DOMINOS (1-888-366-4667). Have your 16-digit card number and 4-digit PIN ready. A representative will look up your balance and tell you the amount over the phone.

Phone support is available during Domino's business hours, which vary by location. Wait times are typically longer than using the website or app, especially during peak ordering times.

What to do if your card numbers are worn or missing

If the card number or PIN is faded, scratched off, or illegible, you can still find your balance by calling customer service. Have your name, the email address associated with the purchase, and the date you received or purchased the card ready. A representative can search their records and tell you the balance.

If you bought the card from a third-party retailer like a grocery store or gas station, provide the receipt if you still have it. This speeds up the lookup process.

What happens when you use your gift card

When you order from Domino's online, by app, or by phone, you can enter your gift card number as the payment method. The purchase amount will be deducted from your balance. You can use the same card for multiple orders until the balance reaches zero.

If your order costs more than your remaining balance, you'll need to pay the difference with another payment method. Domino's does not allow partial payments from a gift card and a second card on the same order through all channels, so check your balance before ordering if it's close to your total.

Gift card expiration and inactive account policies

Domino's gift cards do not have an expiration date printed on them. However, some states have laws requiring gift cards to expire after a certain period of inactivity — typically three to five years. If your card has not been used during that time, the balance may be forfeited under state law.

If you haven't used your card in several years, check the balance right away. If it shows zero and you believe you had a remaining balance, contact Domino's customer service with your card number and purchase information. They can review your account history.

Frequently Asked Questions

Do I need a Domino's account to check my gift card balance?

No. You can check your balance on the website or app without logging in or creating an account. You only need the 16-digit card number and 4-digit PIN. Creating an account is optional and useful only if you want to save the card to your profile for faster checkout.

What if I lost my gift card but remember the number?

If you remember the 16-digit card number and 4-digit PIN, you can check the balance and use the card to order. If you've lost the physical card and don't have the numbers written down, call Domino's customer service with your name and purchase details, and they can retrieve the card number for you.

Can I check the balance on someone else's gift card?

Yes. Anyone with the 16-digit card number and 4-digit PIN can check the balance. Domino's does not verify ownership when you check the balance online or through the app. If you received a gift card, you can check it immediately.

Why does my balance show zero when I know I had money left?

The most common reason is that the card expired due to inactivity under your state's gift card laws. Less often, the card number was entered incorrectly, or the balance was used in a previous order. Double-check that you entered the 16-digit number and 4-digit PIN correctly, with no extra spaces. If the balance is still zero, call customer service with your card details.