Check your balance online, by phone, or in store

Dick's Sporting Goods lets you check a gift card balance three ways: through their website, by calling customer service, or by asking a cashier in any store. The online method is fastest if you have the card number and PIN handy. Phone and in-store checks work if you've lost the PIN or prefer to speak with someone.

You'll need the 16-digit card number printed on the front of the card. If the card has a PIN on the back, have that ready too — though it's not always required. The balance check itself takes less than a minute through any method.

Key Takeaways

  • Visit dickssportinggoods.com/giftcards and enter your card number to see the balance instantly online.
  • Call Dick's customer service at 1-877-846-9997 to have a representative check the balance over the phone.
  • Walk into any Dick's Sporting Goods store and ask a cashier to scan or manually look up your card balance.
  • Keep your gift card number and PIN in a safe place so you can check the balance anytime without the physical card.

Checking balance on the Dick's website

Go to dickssportinggoods.com and look for the gift card section, usually found in the footer or under "Customer Service." Click on "Check Gift Card Balance" or a similar link. You'll see a form asking for the card number and sometimes the PIN.

Enter the 16-digit number from the front of your card. If prompted for a PIN, enter the four digits from the back. Click the button to check balance, and the remaining amount will display immediately. Write down the balance or take a screenshot if you plan to use it later.

Calling Dick's customer service by phone

Call 1-877-846-9997 during business hours. A representative will ask for your gift card number and may ask for the last four digits of the card or the PIN for verification. They'll look up the balance in their system and tell you the amount remaining.

This method works even if you don't have the card in front of you, as long as you remember the number. If you've lost the card entirely, customer service can sometimes help you recover the balance or issue a replacement, though policies vary.

Asking a cashier in a Dick's store

Bring the physical card to any Dick's Sporting Goods location and hand it to a cashier. They can scan it or manually enter the number into their register to pull up the balance. This takes about 30 seconds and requires no phone call or website access.

If you've lost the card but remember the number, you can still ask a cashier to look it up manually. They may ask for identification or the PIN to confirm you're the cardholder, depending on store policy.

What to do if you can't find your card number

If you've lost the physical card and don't have the number written down, contact Dick's customer service at 1-877-846-9997. Explain that you've lost the card and ask if they can help you locate it or recover the balance. They may ask for the email address associated with the purchase or the original receipt.

If you received the card as a gift and don't have the receipt, the process is harder but not impossible. Customer service can sometimes search by the email address the gift card was sent to, or by the purchase date if you remember when it was bought.

Protecting your gift card number and PIN

Treat your gift card number like a credit card number. Don't share it over email or text, and don't post it on social media. If someone has your card number and PIN, they can spend the balance without your permission.

Write down the number and PIN separately and store them in a secure place at home. Take a photo of the card and save it to a password-protected phone or computer. If the card is stolen or the balance is used without your permission, contact Dick's customer service immediately with proof of purchase.

Using your balance after you check it

Once you know the balance, you can spend it online at dickssportinggoods.com or in any physical store. At checkout online, enter the card number and PIN in the payment method section. In a store, hand the card to the cashier and they'll process it like a regular payment.

The balance will be deducted from your purchase. If your purchase is less than the balance, the remaining amount stays on the card. If your purchase is more than the balance, you'll need to pay the difference with another payment method.

Frequently Asked Questions

Do I need the PIN to check my balance online?

The website usually asks for the card number only, though some transactions may require the PIN. If you don't have the PIN, call customer service or visit a store instead — both methods work without it.

Can I check the balance without the physical card?

Yes. If you have the 16-digit card number written down or saved, you can check the balance online or by phone without holding the card. The PIN is optional for balance checks in most cases.

What if the balance shows zero?

The card has been fully spent. If you believe this is a mistake, contact Dick's customer service with the card number and any receipt showing the original purchase amount. They can review the transaction history.

How long does a gift card stay active?

Dick's Sporting Goods gift cards do not expire. You can use the balance anytime, even years after purchase. However, if the card is lost or stolen, contact customer service as soon as possible to protect the remaining balance.

Can I transfer my balance to another card?

Dick's does not allow balance transfers between cards. However, customer service may issue a replacement card if your original card is lost or damaged, transferring the balance to the new card.