Check your balance online, by phone, or in the app

You can find your Domino's gift card balance three ways: through the Domino's website, by calling their customer service line, or through the Domino's mobile app. Each method takes a few minutes and requires your card number and PIN (if you have one). The website and app are fastest if you have them handy; the phone line works if you prefer talking to a person.

Domino's does not charge a fee to check your balance, and checking does not affect the money on your card. You can look up your balance as many times as you want without penalty.

Key Takeaways

  • The Domino's website (dominos.com) lets you enter your card number to see your balance instantly.
  • The Domino's mobile app shows your balance if you have added the card to your account.
  • Calling Domino's customer service at 1-877-366-6687 will give you your balance over the phone.
  • You will need your 16-digit card number and the PIN on the back of the card to check balance online or through the app.
  • Balance checks do not expire or reduce the money on your card.

Checking balance on the Domino's website

Go to dominos.com and look for the gift card section, usually found in the footer or under an account menu. Click on "Check Gift Card Balance" or a similar link. You will be asked to enter your 16-digit card number and the four-digit PIN printed on the back of the card.

After you enter this information, the website will display your current balance. Write down the amount or take a screenshot if you want to keep a record. The balance shown is what you can spend on your next Domino's order.

Checking balance in the Domino's app

Download the Domino's app on your phone (available on iOS and Android). Open the app and sign in to your account, or create one if you do not have one yet. Go to your account settings or profile section and look for "Gift Cards" or "Manage Cards."

Add your gift card by entering the 16-digit number and PIN. Once added, the app will show your balance on the gift card screen. You can check this balance any time you open the app. If you have multiple gift cards, you can add them all to your account and see each balance separately.

Checking balance by phone

Call Domino's customer service at 1-877-366-6687. A representative will ask for your 16-digit card number and PIN. They will look up your balance and tell you the amount over the phone.

This method works if you do not have internet access or prefer not to use the website or app. Customer service hours vary, but the line is typically open during Domino's operating hours in your time zone. Wait times can be longer during peak hours (lunch and dinner time).

What to do if your card number or PIN is damaged

If the card number or PIN is worn, faded, or scratched so you cannot read it, you have a few options. If you have the original receipt or email confirmation from when the card was purchased, that document may have the card number on it. Check your email inbox or ask the person who gave you the card.

If you cannot find the receipt or email, call Domino's customer service at 1-877-366-6687 with proof of purchase (a receipt, email, or order confirmation). They may be able to look up the card in their system if you can provide the date it was purchased or the name of the person who bought it. Some cards cannot be recovered this way, so having the original receipt is the safest backup.

Understanding gift card expiration and terms

Domino's gift cards do not expire, meaning you can use the balance at any time in the future. The card itself may wear out over time, but the balance tied to the card number does not disappear. As long as you keep the card number and PIN safe, you can spend that money whenever you want.

If your card is lost or stolen, contact Domino's customer service right away. They may be able to freeze the card or transfer the balance to a new card, depending on their policy and whether you can prove the card was registered to you. The sooner you report it, the better your chances of protecting the balance.

Frequently Asked Questions

Can I check my balance without the PIN?

No. Domino's requires both the 16-digit card number and the four-digit PIN to check your balance online or through the app. This protects your card from unauthorized use. If you lost the PIN, call customer service at 1-877-366-6687 and they can help you verify your identity and provide the balance.

What if the website or app shows an error when I enter my card number?

Double-check that you entered the 16-digit number and PIN correctly, including any spaces or dashes. If the error continues, the card number may not be in Domino's system yet (sometimes new cards take a few hours to activate), or the card may not be a valid Domino's gift card. Call customer service to confirm the card is real and active.

Can I check my balance if someone else gave me the card?

Yes. You do not need to be the original buyer to check the balance. You only need the card number and PIN. If the person who gave you the card did not provide the PIN, ask them for it, or call Domino's customer service and explain the situation.

Does checking my balance multiple times affect the card?

No. Checking your balance as many times as you want does not reduce the money on the card or cause any problems. It is a read-only action that simply shows you what is there.