Check your balance online, by phone, or in the app

Domino's lets you see your gift card balance three ways: through their website, by calling their customer service line, or through the Domino's mobile app. The fastest method is usually the app or website if you have the card number handy. All three routes give you your balance instantly without needing to visit a store.

You'll need your gift card number and, depending on the method, the PIN on the back of the card. The card number is the long string of digits on the front; the PIN is typically a four-digit code on the back. Keep both pieces of information together so you can check your balance whenever you need to.

Key Takeaways

  • The Domino's website and app show your balance immediately when you enter your card number and PIN.
  • You can call Domino's customer service at 1-877-366-6687 to have a representative check your balance over the phone.
  • Your local Domino's store can also look up your balance at the register if you bring the physical card.
  • Balance checks are free and take less than a minute through any method.

Check balance on the Domino's website

Go to dominos.com and look for the "Gift Cards" section, usually found in the footer or main menu. Click on "Check Balance" or a similar link. You'll be asked to enter your gift card number (the digits on the front) and your PIN (the code on the back).

After you enter both pieces of information, the site will display your remaining balance. This method works on any computer or phone browser and takes about 30 seconds. Write down or screenshot your balance if you want to keep a record.

Use the Domino's mobile app

Download the Domino's app from the Apple App Store or Google Play Store if you don't already have it. Open the app and look for an account or menu section—this is often represented by three horizontal lines or a person icon. Find the option for "Gift Card Balance" or "Check Balance."

Enter your card number and PIN the same way you would on the website. The app will show your balance right away. If you've already added your gift card to your Domino's account, the balance may display automatically when you log in, without needing to enter the card details again.

Call Domino's customer service

Domino's customer service team can check your balance over the phone. Call 1-877-366-6687 and have your gift card number and PIN ready. A representative will look up your balance and tell you how much money remains on the card.

This method works if you don't have internet access or prefer to speak with someone directly. Wait times vary depending on call volume, but balance checks are usually handled quickly. The line is typically available during Domino's business hours.

Ask your local Domino's store

Bring your physical gift card to any Domino's location and ask an employee to check the balance at the register. They can scan or manually enter your card number and see the balance on their system. This takes about a minute and requires no PIN.

This option works well if you're already at a store or planning to use the card for an order. You can also ask the employee to apply the balance to a purchase right then, which is faster than checking online and ordering separately.

What to do if your balance won't display

If the website, app, or phone line won't show your balance, the card number or PIN may have been entered incorrectly. Double-check both pieces of information—the card number is on the front and the PIN is on the back. Make sure you're not mixing up similar-looking numbers like 0 and O or 1 and l.

If you've tried multiple times and still can't see your balance, the card may not have been activated yet, or there could be a technical issue. Contact Domino's customer service at 1-877-366-6687 and provide your card number. They can verify whether the card is active and help troubleshoot the problem.

Keep your card number and PIN secure

Treat your gift card number and PIN like cash. Don't share them over email, text, or with people you don't trust. If someone else has both pieces of information, they can check your balance and spend the money on the card.

If your card is lost or stolen, contact Domino's customer service right away. They may be able to freeze the card or transfer the balance to a replacement card, depending on your situation and how quickly you report it. Keep your receipt from when you bought the card—it may help prove ownership.

Frequently Asked Questions

Do I need a PIN to check my balance?

Yes, most methods require both your card number and PIN. The PIN is the four-digit code on the back of the card. If you've lost the card but remember the PIN, call customer service and they may be able to help you recover the balance.

Can I check my balance without the physical card?

Yes. As long as you have the card number and PIN written down or saved somewhere, you can check your balance online, through the app, or by phone without having the card in front of you.

How often can I check my balance?

You can check as many times as you want. Checking your balance doesn't cost anything and doesn't affect the card. Check whenever you want to know how much money is left before placing an order.

What if the balance shown online doesn't match what I spent?

If you recently used the card, there may be a delay of a few minutes to a few hours before the transaction appears in the system. Wait a bit and check again. If the balance still seems wrong after several hours, contact customer service with details of your recent orders.

Can I check the balance of someone else's gift card?

Technically yes if you have their card number and PIN, but you shouldn't do this without permission. The card number and PIN are meant to be kept private, just like a credit card number.