Check your balance online, by phone, or in-store

You can find out how much money is left on your Walmart gift card in three ways: through Walmart's website, by calling their gift card customer service line, or by asking a cashier at any Walmart store. The online method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. In-store checking takes a few minutes but requires no preparation.

Each method gives you the same information — your current balance — and none of them charge a fee. You do not need a Walmart account to check your balance, though having one makes the online process slightly faster.

Key Takeaways

  • Visit walmart.com/giftcards and enter your 16-digit card number and PIN to see your balance instantly online.
  • Call Walmart's gift card line at 1-800-625-8997 to check your balance by phone during business hours.
  • Hand your card to any Walmart cashier and ask them to scan it; they can tell you the balance in seconds.
  • You need either the card number and PIN or the physical card itself — there is no way to check a balance without one of these.

Checking balance on Walmart's website

Go to walmart.com/giftcards and look for the "Check Balance" option on that page. You will need two pieces of information: the 16-digit card number printed on the front of your gift card, and the PIN, which is usually on the back under a scratch-off panel. Enter both and click the button to see your balance immediately.

If you have a Walmart account and are already logged in, the process is the same — you still enter the card number and PIN. The website does not save your gift card information after you check, so you will need to enter it again the next time you want to look at your balance.

Checking balance by phone

Call Walmart's gift card customer service line at 1-800-625-8997. A representative will ask for your 16-digit card number and PIN, then tell you your balance. The line is open during Walmart's standard business hours, which vary slightly by location but are typically 7 a.m. to 11 p.m. central time, seven days a week.

This method works if you do not have internet access or prefer not to enter your card information online. The call is free, and you do not need a Walmart account. Wait times can be longer during busy shopping periods like evenings and weekends.

Checking balance in-store at Walmart

Walk up to any Walmart checkout lane and hand your physical gift card to the cashier. Ask them to scan it or check the balance. They can do this in a few seconds using their register, and they will tell you the amount remaining on your card. This method requires no card number or PIN — just the card itself.

You can do this whether you are shopping or not. Some customers find this the easiest option because it requires no preparation and no technology. The cashier will not charge you anything for checking the balance.

What to do if you cannot find your card number or PIN

If you have the physical card but the PIN is worn off or unreadable, take the card to any Walmart store and ask a cashier to scan it. The scan will pull up your balance without needing the PIN. If you do not have the physical card at all, you cannot check the balance online or by phone — you will need either the card itself or both the full 16-digit number and the PIN.

If someone gave you a Walmart gift card and you lost the card but still have the receipt or confirmation email, that document may have the card number on it. Check there first before calling customer service. If you have neither the card nor any record of the number, Walmart's customer service line may be able to help you locate it if you can provide proof of purchase or the original transaction details.

Understanding what your balance means

Your gift card balance is the dollar amount you can spend at Walmart or on Walmart.com. The balance does not expire — Walmart gift cards have no expiration date, so you can use the card whenever you want. If you spend part of the balance, the remaining amount stays on the card for your next purchase.

If your balance is zero, the card is empty and cannot be used until it is reloaded. Walmart does not reload gift cards — once the balance is spent, the card is done. Some employers or organizations reload cards as part of a program, but that is handled outside of Walmart's system.

Frequently Asked Questions

Do I need a Walmart account to check my gift card balance?

No. You can check your balance on walmart.com/giftcards, by phone, or in-store without an account. A Walmart account is optional and does not change how you check your balance.

Is there a fee to check my balance?

No. Walmart does not charge for checking your gift card balance through any method — online, by phone, or in-store.

Can I check the balance on someone else's gift card?

Yes, if you have the card number and PIN or the physical card itself. Walmart's system does not verify who owns the card, so anyone with that information can check the balance.

What if the website says my balance is different from what the cashier told me?

This can happen if you made a purchase between checking online and checking in-store. The in-store balance is usually more current because the register updates immediately. If the difference seems wrong, ask the cashier to scan the card again or call customer service to investigate.

Can I check my balance on the Walmart app?

Walmart's mobile app does not have a dedicated gift card balance checker. Use the website at walmart.com/giftcards, call the customer service line, or ask a cashier in-store instead.