Check your balance online, by phone, or in the Amazon app
You can see how much money is left on your Amazon gift card in three ways: through your Amazon account on a computer or phone, by calling Amazon customer service, or by checking the app. The fastest method is logging into your Amazon account and looking at your gift card balance in your account settings — it takes about 30 seconds and shows your exact balance instantly.
Amazon stores your gift card balance in your account once you've redeemed the card, so you don't need the physical card or code again. If you haven't redeemed it yet, you'll need the 14 or 15-digit code on the back of the card to check the balance before adding it to your account.
Key Takeaways
- Log into your Amazon account, go to Account Settings, and select "Gift cards" to see your current balance instantly.
- If you haven't redeemed the card yet, you can check the balance on Amazon's gift card balance page by entering the card code.
- The Amazon app shows your gift card balance in the same Account Settings menu as the website.
- Calling Amazon customer service at 1-888-280-4331 will give you your balance over the phone if you prefer not to use the website or app.
Check balance through your Amazon account online
Start by going to Amazon.com and signing into your account. Once you're logged in, hover over "Account & Lists" in the top right corner and click "Account" from the dropdown menu. On the Account page, look for the section labeled "Gift cards" — it's usually in the middle or lower portion of the page.
Click on "Gift cards" and you'll see your current balance displayed at the top of the page. This is the total amount of money available to spend on Amazon purchases. If you have multiple gift cards redeemed to your account, Amazon adds them together and shows one combined balance.
Check balance in the Amazon mobile app
Open the Amazon app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Tap "Account" and then scroll down to find "Gift cards." Your balance will appear at the top of the screen, just as it does on the website.
The app method works the same way as the website — you need to be signed into your account, and the balance shown is the total of all gift cards you've already redeemed. If you're having trouble finding the Gift cards section, use the search function within the app to search for "gift card balance."
Check an unredeemed gift card balance before adding it to your account
If you have a physical gift card or a code you haven't added to your account yet, go to Amazon's gift card balance checker page. You can find this by searching "Amazon gift card balance" in any search engine — it's a standalone page separate from your account login.
Enter the 14 or 15-digit code from the back of your gift card into the box and click "Check Balance." Amazon will show you the amount on that specific card without requiring you to sign in. This is useful if you received a gift card and want to know the balance before deciding whether to redeem it to your account.
Call Amazon customer service for your balance
If you prefer to speak with someone, call Amazon customer service at 1-888-280-4331. Have your gift card code ready if you haven't redeemed it yet, or be ready to verify your account information if the balance is already in your account. A representative can tell you your balance over the phone and answer questions about how to use it.
Wait times vary depending on the time of day and how busy Amazon's customer service is. Calling is slower than checking online, but it's an option if you're uncomfortable using the website or app, or if you're having trouble locating your balance information.
What to do if your balance doesn't match what you expected
If the balance shown is lower than you thought, check your Amazon purchase history to see if the card was already partially spent. Go to "Returns & Orders" in your account to see recent purchases. Gift card balances are used automatically on every Amazon purchase, so if you've made any orders since redeeming the card, the balance will be reduced by those amounts.
If you believe there's an error — for example, if you never made a purchase but the balance is lower than it should be — contact Amazon customer service. They can review your account activity and investigate unauthorized purchases. Keep any receipts or confirmation emails from gift card purchases, as these help Amazon trace where the money went.
Frequently Asked Questions
Can I check my gift card balance without logging into my account?
Yes, if you have the physical card or the code. Use Amazon's gift card balance checker page (search "Amazon gift card balance" online) and enter the code without signing in. If the balance is already in your account, you'll need to log in to see it.
What if I lost my gift card code?
If you've already redeemed the card to your account, you don't need the code — just check your account balance. If you haven't redeemed it and lost the code, contact Amazon customer service with proof of purchase (receipt, email confirmation, or order number) and they can help you recover it.
Does my gift card balance expire?
Amazon gift card balances do not expire. Once you redeem a gift card to your account, the balance stays there indefinitely until you spend it. Physical gift cards themselves may have expiration dates printed on them, but the balance won't disappear after that date.
Can I transfer my gift card balance to another person?
No, once a gift card is redeemed to your account, the balance is tied to that account and cannot be transferred. However, you can use the balance to purchase items and have them shipped as gifts to someone else's address.
Why does Amazon show a different balance than the card said when I bought it?
The most common reason is that you've already made purchases since redeeming the card. Check your order history to confirm. If you haven't made any purchases, contact Amazon customer service — there may be a system error or unauthorized activity on your account.