Check your balance online, by phone, or in the Amazon app
You can see how much money is on your Amazon gift card in three ways: through your Amazon account on a computer or phone, by calling Amazon customer service, or through the Amazon mobile app. The fastest method is logging into your account and viewing your balance instantly. Your balance appears in your account settings under "Gift Cards" and updates right away after you use any amount.
Amazon does not charge a fee to check your balance, and you do not need to enter your gift card number every time — once you add it to your account, the balance stays linked to your login. If you have multiple gift cards, Amazon combines them into one total balance in your account.
Key Takeaways
- Log into your Amazon account and go to "Your Account" > "Gift Cards" to see your current balance instantly.
- If you have not added the card to your account yet, you can check the balance on the back of the physical card or through Amazon's gift card balance checker on their website.
- Calling Amazon customer service at 1-888-280-4331 will give you your balance over the phone if you prefer not to use the website or app.
- Your balance combines all gift cards linked to your account and updates immediately after each purchase.
- Amazon gift cards do not expire, so your balance remains available indefinitely.
Check balance through your Amazon account online
Go to Amazon.com and sign in with your email and password. Once logged in, hover over "Account & Lists" in the top right corner and select "Your Account." On the next page, look for the "Gift Cards" section on the left side menu. Click it, and your current balance will display at the top of the page.
If you have not yet added your gift card to your account, you can do this on the same page. Enter the gift card code (found on the back of a physical card or in a confirmation email for a digital card) and click "Add to Your Account." The balance transfers to your account immediately and combines with any existing balance you already have.
Check balance using the Amazon mobile app
Open the Amazon app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Your Account," then scroll down and tap "Gift Cards." Your current balance appears at the top of the screen. This method works the same way on both iPhone and Android devices.
You can also add a new gift card through the app using the same screen. Tap "Add a Gift Card," enter the code, and your balance updates instantly. The app shows your balance every time you open it, so you can check how much you have left before making a purchase.
Check balance without logging in
If you do not have an Amazon account or prefer not to log in, you can check a gift card balance through Amazon's gift card balance checker. Go to Amazon.com, scroll to the bottom of the page, and look for "Gift Cards" in the footer menu. Select "Check Your Gift Card Balance" and enter the 16-digit code from the back of your physical card or from your confirmation email.
This method shows your balance one time but does not save it to an account. You will need to enter the code again if you want to check the balance later. For this reason, most people find it easier to add the card to an Amazon account once and check it whenever they need to.
Check balance by phone
Call Amazon customer service at 1-888-280-4331. A representative can look up your balance if you provide your gift card number or your Amazon account email address. Wait times vary depending on call volume, but this method works if you do not have internet access or prefer speaking to someone directly.
Have your gift card number ready before you call. If you are calling about a card linked to your account, you can also provide your account email instead. The representative will confirm your balance and can answer questions about how to use the card or troubleshoot any problems.
What to do if your balance seems wrong
If your balance does not match what you expected, check whether you made a recent purchase. Amazon updates your balance immediately after a transaction, so a purchase from earlier today should already be reflected. Look at your order history to see if any recent orders were charged to your gift card.
If you added multiple gift cards to your account, remember that Amazon combines all of them into one total balance. You may have used part of the balance on a previous purchase and forgotten about it. If you still believe the balance is incorrect after reviewing your purchase history, contact Amazon customer service with your account email and the gift card code, and they can investigate the discrepancy.
Frequently Asked Questions
Do Amazon gift cards expire?
No. Amazon gift cards do not have an expiration date, so your balance remains available indefinitely. You can use it whenever you want, even years after receiving it.
Can I check the balance of someone else's gift card?
You can check the balance of any gift card if you have the 16-digit code, using the balance checker on Amazon's website or by adding it to an account. However, once added to an account, the balance is tied to that account's login and cannot be viewed without the account password.
What happens to my balance if I return an item?
When you return an item purchased with a gift card, the refund goes back to your gift card balance. The balance updates within a few days after Amazon processes the return. You can check your balance anytime to confirm the refund was added.
Can I transfer my gift card balance to another person?
No. Once a gift card is added to your Amazon account, the balance cannot be transferred to another account or person. If you want to give the balance to someone else, you would need to use it to purchase a physical item and give them that item instead.
Why does my balance show as zero even though I have a gift card?
If you have a physical gift card that has never been used, the balance may not show until you add the card to your account. Go to "Gift Cards" in your account and enter the 16-digit code from the back of the card. If the code does not work, the card may not have been activated yet, and you should contact Amazon customer service with your receipt.